We just returned from a 3 week stay at the Francis Arlene hotel. The owners, Geraldo and Manuela do everything possible to see that you have a wonderful stay. The hotel has an inner courtyard with a lovely garden and it is quiet and peaceful. Nice little balconies and many rooms have views of the water. The cleaning staff work... More

Just stayed two weeks at the Francis Arlene, a very friendly hotel the owners Gerry & Manuela are wonderful people, it was a pleasure to get to know them and I hope we return next year! More

This is the sort of hotel in short supply on Isla these days. Personal, pretty, unpretentious. The owner is a gracious man, very pleasant and helpful. This is a sweet place. Yes, the room decor is outdated but the cleanliness and views of the water and village make up for the tired, drab bedspreads! More

My husband and I stayed at Francis Arlene for five nights while visiting Isla Mujeres in mid August, and it was an absolutely relaxing stay. At $50 US a night for a clean room with an A/C and a balcony view of the downtown area, it was a great deal. The owner was helpful and friendly. The hotel has a... More

We travelled to Isla with my brother & sister in law. The owners & their staff/family were wonderful!!!!!!! I highly recommend a relaxing stay here! We'll be back! More

I moved to the Francis Arlene after 2 disastrous weeks at El Caracol. My new room was bright, sunny, with a balcony and view of the beach. What more could you ask for? Everyone (staff and other guests) were friendly and helpful. Most of the guests were repeat visitors and knew the Island and where to go. I'd return in... More

the place and staff are pleasant but burdened by cheap management which makes the hotel undesirable. spotty maid service, no TV, air conditioning in only some rooms, smelly toilets, no beach towels. IF YOU BOOK HERE DO IT BY THE NIGHT BECAUSE THEY REQUIRE FULL PAYMENT FOR THE WHOLE STAY AND WILL NOT ALLOW YOU LEAVE FOR ANOTHER HOTEL WITHOUT... More

Our family of 5 (three teenagers) made a spur-of-the moment decision to stay on Isla Mujeres for our final night in Mexico, and a friend suggested we might find accomodations at the Francis Arlene. Virginia at the front desk greeted us, and within minutes we were changing in to our suits and headed for the beach. She had a triple... More

The location is fine - the best beach on the island is only a few minutes walk away and the restaurants and bars are about two blocks from the property. The room we had was not expensive, we paid $255 for three nights - we had a/c and a little fridge, cable tv and wi-fi, although the wi-fi was not... More