The trip started out on a sour note when we checked in. When we made the reservation, we were "assured" that we would have a room with a king size bed. It didn't. When we complained to the Royal Club staff, they told us that they have a limited number of king size bedrooms and they can not assure it.... More

We stayed at the Royal Club from April 6-20. My expectations were not high, but this resort did exceed my expectations. Our room was clean and comfortable. Nothing fancy but we were in Mexico and didn't expect luxury. The beach was beautiful, always able to find chairs and we normally didn't hit the beach until the afternoon. The first couple... More

first of all, this is a nice spot to dive sites, but that's it this place is awful. everything is going down the hill if you are looking for a luxury, relaxation or romantic , you must find out a different place. mosquitoes everywhere,lizards,spiders , we slept in a zoo! was impossible to get a beach chair , people wake... More

My wife and I vacationed at the Royal Club last week. Check-in (April 6th) was a bit arduous, due to issues in the laundry dep't. However, Nelly and Margerita took very good care of us all week. Food at La Careta was excellent, whether at breakfast, lunch or dinner. Wine was good. Food at the buffet was OK but wine... More

We stayed at the Royal Club from March 5-13. We usually stay at 3 star resorts, but we decided to try this “luxury” resort based on the reviews and a good early booking price. We were very disappointed. We booked last September and the reviews were very good then. However, the resort has apparently gone downhill since then. This is... More

Overall a very nice place. Great location, great beach, good facilities, good food and service. I should preface the review by saying it is spring break and the resort is full of families and couples. This put a lot of strain on the staff and the facilities. First the good: Really nice resort great location to dive sites. The beach... More

This was my second trip to this resort as a Royal Club Memeber. This time the food was sub par and most of my meals were left un eatten. The lack of security allowed people to wander freely throughout the resort even into the PRIVATE Royal Club area. The only thing they were good at was over serving people alcohol.... More

I was really disappointed for this trip. The level of service and food quality was horrible. I was amazed that everything had dropped to such a sub-par level. Complaints were giving to management and were fallen on deaf ears. It is sad this WAS my favorite spot in Cozumel. Regarding the diving, well that did not go well either. The... More

This vacation was a spontaneous effort to escape the winter and the lake effect snow of northern Indiana. We had forgotten that we had stayed at the Occidental Grand's Royal Club about 5 years ago (and loved it), so we were delighted to realize that we could upgrade our accommodations to the Club when we arrived. The private dining room... More