The negatives are short so I'll start there. There is a urgent need to upgrade some furnishings. Three bar stools at the lobby bar looks very tacky. The pool bar could also use stools. It would be a nice gathering spot if it looked more inviting. There is a lot of wear showing on other furnishings as well. You come... More

Our lovely travel agent, Lisa at Beach Bum Vacations, set us up with a very affordable package to visit Cozumel without much warning. We had a wonderful time traveling around the island on a scooter and visiting the Marley Bar among other wonderful restaurants all over the island. For foodies and scubies, this is an easy place to visit a... More

I have been in other Palace Resorts, but this one was really special. Besides fantastic service that goes above and beyond to make you feel special, location of the hotel to the airport, shopping malls and snorkeling area right in the back of the hotel was great. Every morning I would get my snorkeling gear and go for a swim... More

My husband and his co-workers planned this trip, I was a little hesitant because of the violence in Mexico. I was impressed at how close its location is to the airport & ferry. Walking distance to shopping. Upon arrival we were offered a drink and the aroma of the lobby was AMAZING! The lobby had a great sitting area &... More

From beginning to end was the best. Did the upgrade with the resort credits! Totally worth it, 11% tax- I think we paid 55$. We went from city view to balcony with the hot tub. The hot tub was nice, we used almost every night. More than enough room- Hubby is 250#, 6.3 and I’m 175# 5’10. Changed rooms after... More

Palace Resorts did themselves a huge favor by selecting Aqua Safari to return to the resort. The resort staff was fantastic, and the food was always the highest quality. One thing to remember with the all inclusive drinks is that just because the default selection may be of lower quality doesn't mean you can't ask for, and receive what you... More

We were impressed by the resort itself. The food was great, staff very friendly and always attentive, requests attended to very fast and always with a smile. Safety was great, never felt insecure and felt very comfortable at all times. The diving was amazing and very much worth it with the resort credits. One thing that we would like to... More

We stayed for a week at Cozumel Palace and every moment there was amazing. We were able to do our scuba diving open water certifcation dives right at the resort with Aqua Safari onsite there. Our certification instructor Gabriel did a fantastic job helping us ensure we were properly prepared to move from beginners to making our first official certified... More

We have been to Cozumel on several occasions and without a doubt this place is the best in terms of the Staff, Amenities, Location and Food. The staff is friendly, caring, honest and willing to go to out of their way to make your stay a happy one. I can only tell you they were OUTSTANDING! The pool is fantastic,... More