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Presidente InterContinental Cozumel Resort & Spa

4.5 of 5
Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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Presidente InterContinental Cozumel Resort & Spa
Ranked #4 of 57 hotels in Cozumel
4.5 of 5 stars 665 Reviews
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665 reviews from our community

What travellers say about this hotel
  • Scuba du(19)
  • Beach front(12)
  • Breakfast buffet(11)
  • Great time(11)
  • Dive shop(9)
  • Very nice(7)
  • Ocean views(6)
  • Alfredo di Roma(6)
  • Ocean view room(4)
  • Would highly recommend(4)
Traveller rating
    464
    138
    40
    13
    10
Only show reviews for Family (145) | Couples (239) | Business (21)
Date Rating
Chicago
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 27 March 2012

This was our fourth time staying at the Presidente InterContinental in Cozumel. We've tried to go elsewhere, but this always wins because of the beautiful beach, the attentive service and the wonderful food at their restaurants. We were there in early February of 2012 and enjoyed perfect weather. This hotel is about a 10 minute drive to town, but that... More

Was this review helpful? Yes
Henry Walther, Gerente at Presidente InterContinental Cozumel Resort & Spa, responded to this review
30 March 2012

Dear Guest, Thank you very much for your visit and for taking the time to sharing your experience you had. I am sharing your feedback with all my staff in order to take note about everything you kindly pointed about our service. I look forward to see you in a near future celebrating the fifth time visit. Warmest regards, Henry... More

Dallas
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 27 March 2012

This is the nicest place on Cozumel. Quiet and set apart from downtown, which is a 10 minute taxi ride. Gated entrance, you feel secure on arrival and there's a rather dramatic long drive up to the hotel from the street. Good snorkeling off the beach and easy shore dives with Scuba Du onsite. Restaurants are pretty expensive, particularly breakfast.... More

Was this review helpful? Yes
Henry Walther, Gerente at Presidente InterContinental Cozumel Resort & Spa, responded to this review
30 March 2012

Dear Guest, Thank you for taking the time to share your feedback from your stay with us at Presidente InterContinental Cozumel. We really appreciate your time. I am very pleased to learn that you thoroughly enjoyed your stay. I look forward to welcome you again very soon, to this is “su casa” in Cozumel. Warmest regards, Henry Walther General Manager More

New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 26 March 2012

We stayed for 4 nights in a reef room right in front of the beach. I would definitely recommend the reef room for its proximity to the ocean. The walk through the hallways is long and boring. The nice thing about the reef rooms (beside the direct access to the beach) is that the room keys work on both the... More

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Henry Walther, Gerente at Presidente InterContinental Cozumel Resort & Spa, responded to this review
4 April 2012

Dear Guest, We really apreciated every single word you wrote on your comment, thank you very much for coming and hopefully we can have you back very soon. Warmest regards, Henry Walther General Manager More

Clinton Township, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 26 March 2012
1
person found this review helpful

Loved our reef room, with the outdoor shower which we used every day! The Spa services are double that of anywhere else. You could spend $60.00 at Playa Azul and get two services huge difference. The main resturant was over priced as well If only the hotel would get a clue, they would make more money and the staff would... More

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Henry Walther, Gerente at Presidente InterContinental Cozumel Resort & Spa, responded to this review
30 March 2012

Dear Guest, We really apreciated every single word you wrote on your comment, thank you very much for coming and hopefully we can have you back very soon. Warmest regards, Henry Walther General Manager More

Columbus, Ohio
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 25 March 2012

There was nothing ostensibly great about our stay, but nothing horrible either.The service was good, but slow.My only complaints are with the concierge and the spa. Cozumel is a sleepy town, to say the least, but my boyfriend and I were eager to find some local color and good local seafood. The concierge seemed baffled by our request, and the... More

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Henry Walther, Gerente at Presidente InterContinental Cozumel Resort & Spa, responded to this review
26 March 2012

Dear Guest, Thank you very much for taking the time for sharing your last November visit. I want to apologies for the experience you had, on that time. I am sharing all your comments with the concierge team and the Mandara Spa management, in order to make sure this kind of situations won't happen again to any of our guest.... More

1 review
5 of 5 stars Reviewed 21 March 2012

We had a great time staying here at the Inter Continental, We visited in Aug, and had a wonderful time. Our room was perfect, We Stayed in the Suite with ocean view room 3129, and it was fantastic. I'm not quite sure why other people have given bad reviews because all we got was pampered. My husband and I would... More

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Henry Walther, Gerente at Presidente InterContinental Cozumel Resort & Spa, responded to this review
22 March 2012

Dear Guest, Thank you for taking the time to share your feedback from your stay with us at Presidente InterContinental Cozumel. We really appreciate your time. I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel as luxurius and high class. Thank you sincerely for commending our service team in this regard.... More

Missouri City, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 March 2012
1
person found this review helpful

We enjoyed the Presidente. Everyone was so accomidating and helpful. Our room was great, the breakfeast was wonderful-so much to choose from !Loved the attention to detail . We are snorklers so we enjoyed snorkeling off of the beach with out having to search for a beach or go on a snorkel trip. Would like more US english TV channels... More

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Henry Walther, Gerente at Presidente InterContinental Cozumel Resort & Spa, responded to this review
18 March 2012

Dear valueble Guest, Thank you very much for sharing your comments about your recent stay with us, we just really apreciated, every single word your wrote I am sharing with my staff all your kind comments. About the TV channel variety , we are going find out if is posible to add some other channels to the tv list. Once... More

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 11 March 2012
2
people found this review helpful

It was the best vacation we have had in a very long time. The staff was so very friendly and could not do enough for you. The Resort was clean and well kept. The pools were perfect. We got towls and pillows each day for the beach. We will go back to the Presidente because we loved it and the... More

Was this review helpful? Yes
Henry Walther, Gerente at Presidente InterContinental Cozumel Resort & Spa, responded to this review
12 March 2012

Dear Guest, We really apreciated every single word you wrote on your comment, thank you very much for coming and hopefully we can have you back very soon. Warmest regards, Henry Walther General Manager More

Aveiro, Portugal
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 March 2012
1
person found this review helpful

In my recent stay at this hotel, I really enjoyed its private beach and the whole facility: spa, swimming pools, tennis court, hammocks, etc. Ideal for couples or families. The service made a difference, as everyone was very friendly and willing to assist you with any information. Especially Carlos, the Concierge. He was friendly and professional,assisting me and my friends... More

Was this review helpful? Yes
Henry Walther, Gerente at Presidente InterContinental Cozumel Resort & Spa, responded to this review
12 March 2012

Dear Guest, We are delighted that you had a great experience at our Resort. Our goal is to always exceed our guest expectations and we want to thank you for taking the time to share your kind words. We look forward to welcoming you again soon at this your home away from home. It will be our pleasure to have... More

Toronto, Canada
Contributor
18 reviews 18 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 11 March 2012
3
people found this review helpful

We just returned from a very nice 10 day stay at Presidente. Our purpose was mainly to scuba dive; but we also wanted to share some comfortable R&R with another couple who were joining us. We got off on the wrong foot on check-in. We were told that our room was not quite ready but that we should spend a... More

Was this review helpful? Yes
Henry Walther, Gerente at Presidente InterContinental Cozumel Resort & Spa, responded to this review
12 March 2012

Dear Guest, Thank you very much for taking the time to write a review about your recent stay at our Resort. We are very please to know you have had a memorable stay with us and this make us feel very proud about the work we are been doing to taking care of our valuable guest, like you are for... More

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Additional Information about Presidente InterContinental Cozumel Resort & Spa

  • Presidente Intercontinental Cozumel Hotel
  • Intercontinental Cozumel
  • El Presidente Cozumel
  • Cozumel Presidente
  • Presidente Intercontinental Cozumel
Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Price range (per night):* 230 AUD - 442 AUD

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Presidente InterContinental Cozumel Resort & Spa
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