Our taxi didn't have any trouble finding this hotel. When you say Lopez Portillo, corner Bonampak everybody knows where it is. The good things about Hotel Terracaribe are: Very good free WiFi, the room (very clean, spacious, good firm beds, large closet, good shower), the mosquito-screens in the windows, the air conditioning, the staff, the (small) pool, the small cheap... More

I stayed at this hotel for 1 week. Before I booked this hotel, I read the reviews here already and thought for the price it was ok, since I am not a person with high requirements. As I arrived, I was welcomed by the boss personally (he was on duty at the time) and very helpful. He spoke English very... More

The staff is the best I have encountered, in a long time . They go way out of their way to make you feel at home .The staff always remembers your name and always with a smile. I was asked all the time if everything was ok and of course it was.The rooms are so clean, you don't have to... More

This hotel is not in the most desirable location however that is not its major flaw. When I arrived at this hotel checkout was speedy. Proceeded to room and was surprised when the bathroom did not have any towels or face cloth. Dialed 0 on the phone for the front desk and was surprised yet again with a busy signal.... More

we called to secure a room and when they pressured us credit card number for a hold on the room we gave it with the understanding it was to see the room before we booked it , they refused to release the charges even though we never checked in nor did we sign anything and we are still fighting with... More

I booked this hotel through one of those sites that don't tell you the name until after you book. On that site, it was described as a "boutique" hotel, which got me excited, and then disappointed. But the hotel's own website doesn't mention "boutique", it just shows amazing pictures of the rooms and grounds. In actuality, this hotel reminds me... More

This was a great nice clean hotel not too far from downtown or the beach attractions. Stayed here one night on two separate occasions on a recent yucatan trip. Parking for a rental car was a plus. Staff was friendly and helpful, room was clean and comfortable, and a short taxi to the club area and beach was only 100... More

Hotel is located in downtown, in a busy street where cars can be heard from the room, but it didn't bother us since we were so tired and slept like a baby! Rooms are clean and spacious, serviced daily. Pool area is nice and quiet. Most of the staff speak in English too. Bus r1 which takes you to the... More

I was just a bit leery of reserving here because of the "bad Neighborhood" Remarks. I am glad I did not let those sway me. First off the staff from the desk to the maids, to the kitchen are wonderful. Because I was having a medical procedure done and I have difficulty for walking I requested a 1st floor with... More