We loved the place! On our first night, we were given a room on the 3 rd floor where our view was mostly the roof of the buffet. I immediately told the front desk clerk checking us in that we would like to move our room. They accomodated us with a beautiful room (825) and view. Our maid was great!... More

Great location, right in he heart of all the action! Built so almost all rooms have ocean views. The elevators take forever, and the hallways are hot And yes the mattress is FIRM ( like every hotel I have stayed at in Mexico). The food was really good especially for an all inclusive! They have different themed nights and good... More

Great hotel in the perfect location to all amenities!! Stayed at this hotel in May 2011 for 2 weeks and couldn’t have asked for better. The staff were great, helpful and very friendly, food was amazing. Beach was wonderful was always able to get a spot, if you don’t like to many people and hustle and bustle look out for... More

My wife and I stayed here last week for our honeymoon. Here is our experiences both good and bad... Food- Overall it was pretty good but could be much better with a little more creativity. Every night they had roast beef or chicken. The roast beef is some of the worst I've ever had!! Over cooked and rubbery. However, they... More

Just back from riu cancun, absolutely first class staff and beautiful beach. Food was varied and really good esp the japanese restuarant! However this hotel was spoiled by the groups of young men who with their rowdy behaviour and foul language who spoiled the whole family atmosphere, i really cant understand why a beautiful hotel like this would take groups... More

I have just returned from a two week holiday at the Riu Cancun and cannot fault it. The weather was glorious - 2 weeks of hot, dry days and nights and no mosquitos. The hotel food and drink was great, but not fantastic, but who's counting? I travelled with my husband and 5-year old daughter and none of us suffered... More

We initially booked the cancun, and once we saw the room we were a bit disappointed. It is not in great shape, but frankly for as old as the hotel is its not too bad. The bed was rock rock and seemed liked it was wrapped in plastic. food was not too bad, drinks are great. access to palace americas... More

We stayed here Apr 6 - Apr 11. We had booked an ocean view junior suite and were given room 554. We could not get our rollaway bed opened and it took more than 45 minutes and several calls to get a hotel staff to come to our room make that bed. We also discovered that all the suites on... More

it was amazing, the views were all u expect white beaches and clear waters. total paradise. the hotel was very clean the maids done a great job. the waiters were very fast and worked hard to make u comfatable and welcome although men are not allowed to were vest on a night only tshirts. the food was really good and... More