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Paradisus Cancun

4.0 of 5
Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
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Paradisus Cancun
Ranked #26 of 172 hotels in Cancun
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441 reviews from our community

Traveller rating
    257
    113
    42
    14
    15
See reviews for
Families
146
 
Couples
149
 
Solo
6
 
Business
30
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Aurora, Canada
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

Our family had a wonderful time at the Paradisus Cancun in March 2013. From the time that we arrrived at the hotel until the sad moment we had to leave, the staff could not have been friendlier or more accomodating. The beach is the nicest we have seen and we have extensively travelled throughout Mexico and the Caribbean. As for... More

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Review collected in partnership with this hotel

Delray Beach, Florida, United States
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

Spent 7 great days at the Paradisus Cancun. The service could not have been better. It started with a call two days before I arrived from my concierge Claudia asking if there was anything she could do before i arrived. I asked for a oceanfront room which was waiting when I arrived. Claudia met me in the lobby to answer... More

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Myrtle Beach, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 20 May 2013 NEW

The hotel is very nice, the restaurants service and food is great. We stayed in the Royal Service part of the hotel. This area has its own check in , bar area, beach area, and you are assigned a butler to your room. Our butler was Samuel , he spoke great English , was super friendly and willing to go... More

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Liverpool, England
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW via mobile

Just returned from 9 nights at the Paradisus Hotel which sadly I could only rate as average. First impressions of the Hotel were excellent as the communal areas were spotlessly clean, well organised and maintained. On arrival, we were met by a friendly member of staff who showed us to reception whilst the bell boy took care of our luggage.... More

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Lake Worth, Florida
1 review
5 of 5 stars Reviewed 19 May 2013 NEW

I have traveled extensively throughout the Caribbean and have been to Cancun twice before however this resort's staff was the best I have come across. I the past five years I have been several times to Punta Cana, also St Johns, Barbados, Cove Bahamas, P Rico, St Thomas, Curacao, and Aruba to name a few. This resort is finely designed... More

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Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

We just returned home from a family vacation at the Paradisus. We could not have had a better time! The moment we arrived, we were escorted in to the Family Concierge lounge for a private check in. There were books, toys, games, drinks and snacks available in the lounge. Check in was a breeze. There was a thorough presentation of... More

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Fremont, California
1 review
5 of 5 stars Reviewed 18 May 2013 NEW

We (wife and 5 year old) just got back from spending 4 excellent days at the Paradisus. This is a perfect resort to wind down, relax and have a great time. It's very rare that you get to stay in a resort whose decor, hospitality, food and service are all world class. From the moment we had our private check... More

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San Francisco, California
1 review
4 of 5 stars Reviewed 18 May 2013 NEW

We just returned from a week long vacation at the Paradisus. It was one of our best, if not the best, vacations! Cancun is beautiful and the resort was really nice. If you are looking for a place with a nice pool, great beach and friendly service, this is the place for you. The resort is nice and comfortable, we... More

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Ocala, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013 NEW

This resort is finely designed and decorated. The hotel gives you the feeling of being in a botanical garden. The rooms are very clean and comfortable. Housekeeping works hard to keep the place spotless. My experience with the food has been very good to excellent. The beach is fantastic. The spa is unique with water ritual therapy and I had... More

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See 2 more reviews by vagabondtraveler_13 for Cancun
PDCR, Quality Department at Paradisus Cancun, responded to this review
18 May 2013

Dear Guest, It is grateful to learn that you have had an amazing time with us. We value your comments about the beautiful Resort, room, cleanliness, beach, food, the Spa and overall the services. We also appreciate and we are taking note of all of your staff mention , we will forward your comments to the Team. Thank you for... More

Houston, Texas
1 review
4 of 5 stars Reviewed 17 May 2013 NEW

The building and facilities are first rate and the hotel has plenty of staff. The ocean views are very good. the pool is excellent. the atrium is impressive and well maintained. The beach is pleasant and if the wind is not up you can swim in the ocean. service-- most staff were friendly and smiled ,but you could tell that... More

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PDCR, Quality Department at Paradisus Cancun, responded to this review
18 May 2013

Dear Guest; We are truly grateful for your preference and so to let us know the details of your experience in our facilities. Paradisus Cancún Resort has a training and development program, where the main objective is to provide a constant personal and professional growth to all our staff. All participants have a strong commitment to improving daily and giving... More

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Additional Information about Paradisus Cancun

Also Known As:
Gran Melia Cancun Hotel Cancun
Gran Melia Cancun Hotel
Gran Melia Cancun
Cancun Gran Melia
Grand Melia Cancun
Gran Melia
Melia Cancun
Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotels in Cancun
#20 Top resorts Hotels in Cancun
#24 On the Beach Hotels in Cancun
#24 Family Hotels in Cancun
Price range (per night): 229 AUD - 454 AUD
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 
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Paradisus Cancun
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