We traveled to Laguna Suites in early January 2012. This trip was the result of my wife purchasing a package over the phone for a good price. The package also includes accommodations in Orlanda at a later date. We aren't naive, and new this trip likely would involve a meeting/presentation with time share representatives at some point, who would employ... More

I booked this in a weak moment over the phone by an agent who sold me 10 nights for $700 on the condition I attend a "presentation". The day after I realized what I had done wasn't a dream I sat quietly and wondered how I was going to explain this one to my wife. We arrived at 10:00pm Nov... More

My family loved the Laguna Suites Golf & Spa. The rooms were spacious and kept very clean. We didn’t mind that the TV is in the bedroom. We didn’t mind the small edge in the bathroom/shower floor to capture the water; there was virtually no water on the bathroom floor after a shower. We felt that the beds were comfortable... More

Great food (avoid american options), great staff (hello Sergio, Andreas & Christian), quiet, secluded, only 45 rooms. Feels closer to a mexican getaway than the big bulky american style hotels the sister resorts offer. We were blown away by all aspects of our week stay. Cleaning staff is thorough and do their job well. Afternoon/Dinner restaurant staff far and above... More

My family and I booked a package and when we got to the hotel they had no recollection of that. We had all the confirmations and they sorted it out. It was very quiet which was perfect for my family, the waiters was really nice and so smiley and making you feel welcome. I am a bit fussy with food... More

Nice little hotel with no beach, spacious and comfortable room, free shuttle to their other chain hotels (Sunset Royal is the nice one with beach access). After one night, due to Hurricane Rina, they took their guests to two different hotels, I got to go to the Ocean Spa Hotel (this will be another review because I didn't get lucky... More

Well... there are 2 very different points I have to mention, we were there in family trip around 10/10/11 for a couple of days. Staff is just great, please tip them well if you can, the all inclusive package gives them $80.00 total every 15 days... About the hotel... if you are used to a 4-5 star hotel... do not... More

this hotel is strictly a three star hotel so be careful. we got the all inclusive package, however the menu never changed, its always the same!!!!!!, in addition I picked something on the menu and the did not have that particular food available. the liquor was unlimited but, they are not top shelf liquors I've had more than ten drinks... More

We took our family for the first time to Cancun. Our reservations were made eleven months in advance. Our hotel was suppose to be at the Ocean Spa Hotel, however, upon arriving we were told that our reservation was for 2012. I could not believe that. Who would book two years in advance. In short, the front desk did not... More