The room decoration needs updating ASAP! The staff were particularly unhelpful unless they were taking money off you for a dodgy deal. On the last day 2 members of staff wouldn't assist us organising our airport transfers. I suppose they didn't feel the need to be nice to us anymore as they couldn't make anymore cash off us. My speakers... More

We didnt expect too much when we came to Imperial las perlas because it was listed as a 3 star hotel and it was priced as such. We however were very pleasantly surprised as soon as we arrived and continued to be happy with our experience. The staff were very friendly. We got a great room overlooking the ocean and... More

I chose this hotel because it was not on the strip and more towards the local beach area and seemed very promising. When I arrived the desk staff could not find my reservation, even after I showed them my confirmation email. My room was confirmed for a "Beach View" I was informed that the hotel did not book rooms under... More

Very nice place for breakfast, room was ok, quiet place, close from city center, and also not far from clubs and bars, just take a bus! Small bed! wide, but short! :) Every day room was nice and clean, stayed there for 5 nights!

I spent three nights here after reading a quite a few reviews on tripadvisor so I was prepared in a way for how it might be, and was! On checking in their server was down so I couldn't pay, this caused confusion the following morning when a different staff member had no idea who I was and whether I had... More

This hotel is not near the centre of canun hotels and is not facing the gulf of mexico open sea as advertized. It is the first one on the left and a long way to the major hotels. The ocean is not great to swim in and has lots of algea. I stayed next door which was even worse. I... More

Me and my girlfriend travelled here in September 2012. After our first booking to a better hotel in Cancun was messed up by Thomas Cook, and our deposit lost, we chose here, a it was cheap and looked good enough, so as we didn't have to miss out. This hotel isn't the best available and there is room for improvement.... More

On our last night, after 2 lovely weeks traveling around the Mexican Carribean, we needed a place to sleep in Cancun before catching a plane the next morning. Cancun is ridiculously expensive compared to the rest of Riviera Maya, so we expected to overpay, but this place was a nightmare. Immediately on checking in, we were treated suspiciously. Most hotels... More

Went there for the second time in about a year, the food and service was better this time. The room basiclly the same, Front Desk a bit better to. All in all the services were a notch higher this time. Remember it his a economic hotel.