After reading all the other reviews on this hotel/condos, I can see that the type of experience you get at this hotel depends on who you book your room through. We arrived in Cancun with the intention of flying straight on but our flight was cancelled due to a hurricane. We were approached at the airport by a man who... More

This year will be my third year in a row staying at Cancun Plaza. They have friendly staff and clean rooms, they do not have a large restaurant but there is a grocery store and small bar that can prepare delicious breakfast or snacks. This time I am taking my family, I know this hotel can offer a great location... More

I'd found Cancun Plaza through some outfit out of New Jersey that rented out condo times from other people who owned them. I had a clean room with a balcony and an adjacent upper room, (2 condo's in one). I had a great stay although the waves are a little rough in Cancun, best to go to Cozumel, better snorkeling... More

I paid for 14 nights through Canadian Resorts and we tried to leave the first day and they would not allow any refund or even show us their cancel policy. The room had broken tiles and furniture and had stains on walls of who knows what. The bathroom had a broken sink and toliet top, missing tiles in the shower... More

Upon our arrival, Carlos (the manager - office nr 2104), gave us the studion nr 2522. We soon discovered that there was no light above the bedheads, the TV set received - poorly - one local channel in Spanish, there was no working coffeemaker, nor phone or toaster (one was brought in later on our request) - all contrary to... More

Overnighting betwen planes we were directed to the hotel by the people at the airport. The room was dirty, the air conditionner did not work, there was noisy (and I mean earth shattering banging) repairs going on in the room below. The front desk acknowledged there was a problem with water and were banging out a wall - this with... More

We stayed in Cancun Plaza for almost a week and paid 300 pesos/ day ($22). Online agents charge 4 times that rate. best to get in touch with some local tour guys. It has a nice view and hotel needs a new paint coat More

We arrived after booking condo 3212 through VRBO. The owners had written lots about how wonderful their condo was. When we arrived, the manager told us that the condo was under repair (AC problem) and that he was putting us in another unit. He took us to a smaller condo that did not have some of the advertised features (especially... More

In March we were in Playacar Palace resort for 5 nights. We were pampered & the food was wonderful. On Wednesday, we checked out for our flight back to Newark. But our flight was cancelled due to a snowstorm back East. What To Do? A cab driver approached us and gave us some options. If we were stuck for 2... More