This hotel was amazing. The food, entertainment, facilties etc were all lovely. The treatments in the spa were great too. Only comment would be the Kids club - we were a little alarmed that there was no one watching the pool area for the kids even though there were little ones in there. Other than that a fab hotel and...
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We are thrilled to hear that you had a great vacation and that you “will come back.” We will be sure to share with Michelle that you thought she was wonderful and nice. We look forward to your next visit.
Kind regards,
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This was the biggest splurge for us going to this resort. It was sooo worth it! I usually complain about the food at other resorts but everything here was wonderful!!! The service was great, perfect room, wonderful atmosphere with lots of entertainment. We stayed at the Palace in July 2011 and it was perfect. This month we visited Cozumel Fiesta...
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Thank you for the short and good review. Nothing brings us more joy than to hear that our guests had a great time with us. Your Cancun Palace family looks forward to your next visit.
Kind regards,
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The Hotel is in transition to becoming a all inclusive hHrad Rock Hotel, so things right now a a little crazy.
its understandable with all the changes.
But I cant wait to go back.
The entertainment at the pool was top notch and I love the bands.
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We are happy that your experiences with us were good. It is wonderful to hear that you enjoyed yourself completely and had a fun trip to Cancun Palace. We hope you will visit us again soon and enjoy the service that is customary to our dear guests.
Kind regards,
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Wow Cancun Palace, what a great resort to stay at. Before we went I checked all the reviews and I must say I was a bit concerned. There is absolutely nothing to be concerned about!
I travelled to Cancun with my Husband and our friends who was also Married. We arrived at Cancun Palace in the evening. We were greated...
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We are delighted to hear that you love, love, love our hotel. You are truly a really valuable guest. Thank you for sharing your experience with us. We hope you will be back to visit your Cancun Palace family for another vacation.
Kind regards,
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just returned from a trip to Cancun, where we stayed at the Cancun Palace. Second time for me to stay there and I will return again. The food was amazing, drinks were outstanding! Kudo's to the Activity Staff, for making our days and nights so enjoyable.... Alfonso, Jonathon, Andy, Michele, and Ricardo did and AWESOME job keeping everyone active and...
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We are so pleased that you enjoyed the days that you spent with us. It is wonderful to hear that you had a good experience while staying with us. We can’t wait to see you on your next stay in Cancun Palace.
Kind regards,
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Let me preface this by saying I am the 'tough sell' in our family and was somewhat skeptical of how this vacation was going to unfold. However, this resort has something for everyone. We chose Cancun Palace after alot of research as we were travelling with our three children (23,21,19), so obviously, they want different amenities, activites etc than we...
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Thank you so much for the fantastic review. We are thrilled that you had such an amazing trip. We appreciate you sharing all of your amazing experiences. We can’t wait to have you back, and provide you the service that you and you family deserve.
Kind regards,
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Had a wonderful 7 days at this All-Inclusive resort. Loved Cancun & thought the resort had a great atmosphere. The pool is perfect with two pool bars. The food was excellent, the Asian restaurant being my favorite. And the beach area was great. The resort wasn't too full, so there was never a problem getting a lounge chair. The only...
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We are always happy to hear that you received the good service that is customary to our dear guests; you may rest assured that we are going to acknowledge the key Staff in our organization, most importantly our Management Team about the good service that our waiters provided.
We would be delighted to have the opportunity to host you again...
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My boyfriend and I returned from the Cancun Palace and had an amazing time. I have been to Cancun several times now and stayed at other all inclusive resorts in the area, and Cancun Palace is by far my favorite. With our $1500 resort credit we upgraded our room to the 12th floor ocean view level. The view was amazing...
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Our goal is to always provide the best stay possible and we are really glad to know that you had a wonderful and enjoyable experience here at Cancun Palace and we would be delighted to have the opportunity to host you again in Mexico and the Dominican Republic.
Best regards,
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Just got back from a week at the Cancun Palace. We were down there with our daughter (18) and a million other high schoolers on spring break so we knew going in that things would be a little crazy. First thing I will say is that the food was excellent at the Cancun Palace. From the restaurants, to the buffet,...
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We are always glad to hear that our dear guests were able to enjoy themselves in our resort; we want to thank you for your kind comments and your feedback, hoping that you will let us host you again in México and the Dominican Republic.
Kind regards,
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Fantastic beach with sugar sand, turquois blue ocean like I've never seen before, and an all-inclusive hotel with staff that will out-do themselves to please you and your family. Absolutely great, and would recommend to anyone.
The hotel is under renovation to license the the Hard Rock Hotel name, but that's just a marketing effort to gain international attention. Cancun...
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Thank you again for your comments and taking the time to give us feedback, as you know is really important to us all the information that guests can provide as it help to revamp our processes.
We would be delighted to have the opportunity to host you again in Mexico and the Dominican Republic.
Kind regards,
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1,592 Reviews
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