Hard Rock Hotel Cancun (Mexico): See 546 Resort Reviews and 626 Photos

Also Known As:: Cancun Palace Hotel Cancun; Cancun Palace; Cancun Palace Hotel; Cancun Palace Resort; Palace Hotel Cancun; Cancun Palace Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#19 Luxury Hotels in Cancun

#19 Top resorts Hotels in Cancun

#23 On the Beach Hotels in Cancun

#26 Family Hotels in Cancun

Price range (per night): 317 AUD - 711 AUD

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more less

Reservation Options:: TripAdvisor is proud to partner with Travelocity, BookIt.com, Expedia, Booking.com, MexVax, Tingo, Venere and Hotels.com so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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546 reviews from our community

See which rooms travellers prefer - 176 traveller tips

Katie R

Thurso, United Kingdom

2 reviews

“Feels like it is still in transition”

Reviewed 21 May 2013 NEW

Just returned from a 2 week stay in the Hard Rock for our honeymoon. We decided to stay here as we thought it would be lively and thats what we are about. Check In - we were disappointed as they had no idea it was our honeymoon - also no greeting with a drink as others described (and later we... More

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Cheryl G

Newmarket, Canada

1 review

“Travel Agent's Review of Hard Rock Cancun”

I had the opportunity to spend an awesome week at the Hard Rock Cancun Nov. 10-17/12. It was a fantastic week at the resort starting from the moment you arrive and walk into the lobby of the resort and experience the rock memorabilia from past to present. Beautiful interior which is very trendy and upscale and combine that with the... More

gottavaca

Yorktown, Virginia

Senior Contributor

45 reviews

5 hotel reviews

Reviews in 20 cities

25 helpful votes

“Going back in SEPT!”

Reviewed 20 May 2013 NEW via mobile

We are Palace Premier members and we were staying at Sun Palace for the week. We had not visited HRC since the reno and wanted to spend a day enjoying the resort. We were totally impressed with our experience! The place was just beautiful. They did not do one of these low class renovations...they went all out on this one.... More

Was this review helpful? Yes 2

See 5 more reviews by gottavaca for Cancun

Hi gottavaca, greetings from your friends at Hard Rock Hotel Cancun! We are so happy that you visited us again and loved our style and décor and could meet again with your friends and have a blast, that’s what we are talking about! We can’t wait to welcome you again next September! Let us know what we can do to... More

JMartino16

1 helpful vote

“Very good resort”

The only complaint is the pool area , I had to get up everyday at approx 6am to be able to get chairs around the pool for my family . Other than that it was great. Food was very good for all inclusive

Hi JMartino16, thanks for the short and sweet review, we appreciate you shared your comments and feedback with us and loved hearing that you had a great stay! We hope we can see you again pretty soon! LOVE ALL SERVE ALL More

memphisbelle_10

memphis, tn

26 reviews

12 hotel reviews

Reviews in 8 cities

19 helpful votes

“not too shabby”

Reviewed 20 May 2013 NEW

My friend and I just stayed at the Hard Rock for a short girl's getaway trip, 4 days, 3 nights. I won this trip through work, so it was all expense paid. The hotel itself is pretty nice. Check in was a breeze. Also, I pre-booked transportation to and from the airport through the hotel and that went off without... More

Thank you memphisbelle_10 for sharing your experience with us! It’s great that you won a girl's getaway trip to our amazing hotel and were able to relax in our beach with its soft, white sand and brilliant turquoise-blue water. We are happy that you could felt the great service from our staff, definitely they are rockstars! We regret that you... More

Webb_11

Sacramento, California

3 helpful votes

“Miss the Palace Atmosphere”

We recently stayed at the Hard Rock Hotel in Cancun for a second time. We had a great time when we were there in November despite the reviews it was given. It is a good hotel and some of the staff made our stay great. We loved meeting up with Carlos again in the bar (however, he was moved to... More

Britani N

Denton, Texas

“Probably not gonna go back...”

Reviewed 19 May 2013 NEW

Just got back from a 5 day 4 night stay at the Hard Rock with my fiancee. And all i can say about it is "not that great, not that bad". I'd like to think I'm not that hard to please when it comes to vacation but this hotel just couldn't live up. Check In When we pulled up we... More

zuska

michigan

“Hola!”

Reviewed 18 May 2013 NEW via mobile

The staff are friendly and provide great service. They work to satisfy your every request. The Market Place buffet has a wide offering for breakfast and lunch. The produce and fruit selections are fresh and tasty.

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Raygeddes

keswick ontario

“members beware from Ray Geddes member since 2012”

Reviewed 17 May 2013 NEW

My wife and I have had a membership for a year purchased in punta cana 5 diamond resort when we purchased our membership we asked if all resorts were going to be the same answer was yes. Suprisingly not cancun 5 star huge difference.... Room upgrade requested at time of booking told to do it at hotel, hotel said we... More

Cathy S

Loudonville, New York

“week with florida georgia line”

Reviewed 16 May 2013 NEW

we were there in january. spent the week with florida/georgia line and it was wonderful, they were filming the get your shine on video, nicest group of people you would met. the place is the same as cancun palace just alittle different. they still need to change the music outside in the pool area.

Review collected in partnership with this hotel

Cathy S has 1 more review of Hard Rock Hotel Cancun

“hard rock hotel cancun”

Reviewed 1 February 2013

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Hard Rock Hotel Cancun All-inclusive Resort

Hard Rock Hotel Cancun

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