I just returned from Cancun Palace / soon Hard Rock two days ago. Yes there is construction in the lobby however I was not there to spend time in the lobby I was there to spend time at the pool or the beach. I will say that after all the completion it looks like it's going to be great. I...
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We are happy that your experiences with us were great. It is wonderful to hear that you enjoyed yourself completely and had a fun trip to Mexico. We hope you will visit sunny Cancun again soon, and come back to visit us at the Cancun Palace
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My best friend and I stayed here last year May and for the first time going on vacation without any parents and children, I must say wat an awesome experience. Ceaser at the pool bar was awesome. Made any and everything certainly made the drinks strong, so you will be drunk after 2-3. Pool area gets crowded early so you...
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We appreciate you taking the time to share your experiences with us. We are glad that you enjoyed your amazing trip. We love hearing that our staff members rock; thank you for taking the time to mention Cesar. We hope you will come back for another great vacation.
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I take reviews very seriously before I spend my money on anything, as should everyone. And I feel that it is my duty in response to share my experience as well for the good of another. Both good and bad of course.
In the following I want to review not only my stay with the Cancun Palace but my overall...
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We went with another couple who have a son with some challenges. Everyone was kind and wonderful. The food was great. The service fabulous and the ocean front room to die for. They really know how to make a vacation great! Thanks we will be back! Oh and the spa services divine.
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We are happy that your experiences with us were great. It is wonderful to hear that you enjoyed yourself completely and had a fun trip to Mexico. We hope you will visit sunny Cancun again soon, and come back to visit us at the Cancun Palace
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My husband and I are premier members and have been here at least 7 times! We love this resort! Perfect for family fun and friends! Lots to do! Everyone is just so happy and eager to please! Spent many days floating in the pool and hanging out at the pool bar with Cesar, Zenen, Angel and Claudia! Food is always...
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Thank you so much for the fantastic review. We are thrilled that you had such an amazing trip. Zenen, Angel, Cesar & Claudia will be pleased to hear that they played such an important role in making your trip good. We can’t wait to have you back for another great experience.
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First time to Cancun Palace and loved it! We met friends at Cancun Palace, as it is one of their favorite resorts. We had a great time! The views from our 10th floor jacuzzi room were spectacular, the water so pretty! We spent most of the time at the pool and volleyball court, so the construction did not bother us,...
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Our goal is to provide our guests with authentic experiences that are amazing, and exceed their expectations in every way. We are happy to have been able to provide you with such a wonderful experience. We hope you will come again for another visit soon.
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omg,best place to be,neva bin anywhere like it in my life.wud go bk 2day if i cud,its a shame no english travel companys hav this hotel on there books.rooms were amazin,food out ov this world.we were treated like a king and queen.we also ventured 2 the fish restaurant jus outside hotel twice durin our 2 wk stay n that was...
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Our goal is to provide our guests with authentic experiences that rock, and exceed their expectations in every way. We are happy to have been able to provide you and your wife with such a wonderful experience. We hope you will come again for another visit soon.
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Good people, great food, very clean, but no common sense at all! We are currently still at the palace and are getting married her tomorrow. We sent our suit and wedding dress out to get pressed. Which the dress was in a cover so I the groom would not see it. When I arrived back to our room the dress...
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Cancun Palace holds a special place in me and my husband's heart. This was supposed to be our honeymoon destination in 2005 but because of a little hurricane named Wilma, we had to wait a few months to visit cancun and then had to stay at a different hotel until CP was done. Our first visit was in 2007 and...
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Reviewed 11 August 2009
We appreciate you taking the time to share your experiences with us. We want to thank you for your loyalty; it is always wonderful to hear that our staff provided you the experience that you deserve. Regarding your concern about our transition please be informed that we are in no way decreasing the warm and special service which is customary...
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Great place but all that construction ( changing to Hard Rock ) in the resort while you trying to relax is distracting. Buffet ( restaurant) food choice was poor.....Entertainment staff was great.
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In reference to the construction mentioned we are taking every step necessary to ensure a seamless process. We are sorry for any inconvenience the transition may have caused during your stay.
We are sorry that you did not enjoy our buffet; we will share your comments on this, with our Food and Beverage Manager in order to ensure the satisfaction...
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