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Sun Palace All-inclusive Resort, Cancun

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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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Sun Palace
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Ranked #8 of 173 hotels in Cancun
4.5 of 5 stars 2352 Reviews
Travellers' Choice award winner Travellers' Choice™ 2013 Winner Romance
Most recent review
“Best resort experience in Cancun or anywhere!!!”
5 of 5 stars Reviewed 18 June 2013
dbacksfanbrian Central IL
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2,352 reviews from our community

Traveller rating
    1,666
    480
    129
    49
    28
See reviews for
Families
44
 
Couples
1903
 
Solo
7
 
Business
10
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Central IL
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Best resort experience in Cancun or anywhere!!!”
5 of 5 stars Reviewed 18 June 2013 NEW

My wife and I arrived here on June 8 and stayed until June 16. Arrival and check-in was simple. We were in our room with our bags delivered to our room in less than ten minutes. Check-in was painless and the people friendly. Bellman very, very friendly and helpful in explaining some nuances about the room which we did need... More

Was this review helpful? Yes 2
Hartwell, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Excellent”
5 of 5 stars Reviewed 18 June 2013 NEW via mobile

Had a great time..... Funny that Millie9933 Fairfax were so disappointed. I saw many representatives coming to her table to check on her meal. There were so many great reviews the time they were here ...yet her time was so bad?? Weird!!! Some people can't be made happy....

Was this review helpful? Yes 7
Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
“Wonderful week at sun palace cancun”
5 of 5 stars Reviewed 17 June 2013 NEW

First time to Cancun and a sun palace resort. The entire experince was exceptional. The destination of SP Cancun is at the very southern end of the strip and enabled us to enjoy peace and quite. But we could easily have accessed the lively sections of the strip with no problem. At sun palace cancun we found exceptional service, very... More

Was this review helpful? Yes 5
Atlanta, Georgia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“15th Wedding Anniversary and Soon to Return”
5 of 5 stars Reviewed 17 June 2013 NEW

My Husband and I celebrated our 15th year wedding anniversary here last year. This was our first all-inclusive and I think we are spoiled! The service here is second to NONE! The people here, too many to name, spoiled us to the point that we missed them so much once we got home. Everyone went out of their way to... More

Was this review helpful? Yes 8
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Very enjoyable stay”
5 of 5 stars Reviewed 15 June 2013 NEW via mobile

We just returned from a week long trip. Our flight was delayed and we arrived several hours later than expected. I had booked transportation through the hotel. It was very informative and helpful. I read all the information given beforehand so I was able to divert the hustlers waiting for you when you get off the plane. Transportation was waiting... More

Was this review helpful? Yes 7
See 2 more reviews by Crazycastillos for Cancun
pwinkler, General Manager at Sun Palace, responded to this review
18 June 2013

One of the hazards of transportation is precisely being aware of delays. And this is the way it should be. To be quite honest, I hate coming into Cancun's airport because I find all this hustling denigrating. I guess every international airport has its share of offers for car rentals, transportation, hotels, what have you. But if you add the... More

Fairfax, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Here right now and not impressed....”
2 of 5 stars Reviewed 15 June 2013 NEW

Our stay at this hotel on our first day has not gone well. The room is 'tired', the room service is non existent. They do not have a service recovery process when you complain, only to say "oh we are very busy right now"...don't want to know that. We spent extra for the so-called upgrade to concierge, don't waste you... More

Was this review helpful? Yes 2
pwinkler, General Manager at Sun Palace, responded to this review
16 June 2013

I am out of town but keep in touch. Needles to say I was worried about your terrible comments. Originally you were assigned concierge room 324, an excellent accomodation. You asked to be switched and were assigned 421 which is just as good, if not better.Room service tried to palliate your annoyance and you rejected our courtesy. How can we... More

Dallas, Texas, United States
1 review
4 helpful votes 4 helpful votes
“Our home away from home - no doubt it will be yours, too!”
5 of 5 stars Reviewed 15 June 2013 NEW

If we sound like we're plants from the resort, I apologize, but our experience was in all seriousness so completely beyond our expectations that we cannot help but tell the world. We've stayed here several times previously, so we had a very high standard that we didn't anticipate exceeded! I should start by saying that this is our fourth time... More

Was this review helpful? Yes 5
pwinkler, General Manager at Sun Palace, responded to this review
15 June 2013

I know very well who you are. And I don't mean physically. You give yourself away: Certain people thank you in a very profound way. At the risk of sounding like the uninformed moron I am, I believe it is the Hindi form of gracefulness, putting your hands toghether, palms touching, extended fingers,as in prayer and bowing your head so... More

Orange Park, Florida
1 review
3 helpful votes 3 helpful votes
“Leaky Roof & Rude Wait Staff”
4 of 5 stars Reviewed 14 June 2013 NEW

First, our stay over-all was nice, in spite of the weather. Hotel was clean. View was great. Hotel and beach were not too busy. Loved the couples only aspect. There were MANY leaks especially on the 8th floor. Although there were buckets and "wet signs", it appeared that there was no attempts to repair the leaks. I was a bit... More

Was this review helpful? Yes 3
pwinkler, General Manager at Sun Palace, responded to this review
15 June 2013

Oh yes...did we have leaks! As per the weather channels, it rained in one day the equivalent of 12. We had just finished waterproofing the whole hotel. Bummer! And there is not much you can do the first days, until all the wáter seeps out. I am so sorry. I apologize that this led to an unsatisfactory experience. And on... More

New York, New York, United States
1 review
4 helpful votes 4 helpful votes
“Very good honeymoon”
4 of 5 stars Reviewed 14 June 2013 NEW

My wife and I just returned from Sun Palace after our honeymoon. The resort is beautiful and the staff was very attentive to every detail of our stay. The entertainment was average, but that's not really why you go to a place like this - you go because it's paradise served up in an all-inclusive way, and that was fantastic.... More

Was this review helpful? Yes 4
pwinkler, General Manager at Sun Palace, responded to this review
15 June 2013

In this instance I always think your honeymoon is the main reason to come to Sun Palace. It should primarily be the breath of fresh air and change of pace and venue so required after getting married, the decisions, the carrying out, in short, having vanquished one of the most significant milestones a couple undertakes. If we succeeded in settling... More

Fayetteville, Georgia
2 reviews
6 helpful votes 6 helpful votes
“Amazing Resort!”
5 of 5 stars Reviewed 12 June 2013

My wife and I just returned from a 7 day vacation at the Sun Palace in Cancun. It was AMAZING! The resort was beautiful and right on the Beach. The Staff treated us like royalty. From the first day until we left for home we had a very relaxing time. Maria and Erica in guest services took very good care... More

Was this review helpful? Yes 6
pwinkler, General Manager at Sun Palace, responded to this review
14 June 2013

Undoubtedly, you are the type of guest that is perfect for Sun Palace. If we provided you with a relaxing atmosphere it is because this is your way of living a vacation. And I would dare say we are specialists in relaxing. When our clients feel royally treated it is the result of being ready to enjoy and able to... More

 
 
Sun Palace
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4.5 of 5 stars 2,352 reviews
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Additional Information about Sun Palace

Also Known As:
Sun Palace Cancun
Sun Palace Hotel Cancun
Cancun Sun Palace
Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotels in Cancun
#7 Top resorts Hotels in Cancun
#7 On the Beach Hotels in Cancun
#8 Luxury Hotels in Cancun
#21 Family Hotels in Cancun
Price range (per night): $307 - $508
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 
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Sun Palace
Blvd. Kukulcan Km 20 Zona Hotelera
Cancun 77500
Mexico
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