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All 173 Cancun hotels

Westin Resort & Spa Cancun

4.0 of 5
Blvd. Kukulcan Km 20, Cancun 77500, Mexico
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Westin Resort & Spa Cancun
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71%
Ranked #63 of 173 hotels in Cancun
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1,219 reviews from our community

Traveller rating
    390
    447
    187
    113
    82
See reviews for
Families
242
 
Couples
444
 
Solo
52
 
Business
58
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Guaynabo, Puerto Rico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 17 June 2013 NEW

I stay here with my family. The hotel is at one end of the street. All main activities are 15- 20 minutes car ride. No walking distance to the shops or restaurants. The hotel is big, have a nice pool. For kids it is not so great.

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MargelyC, Social Media Coordinator at Westin Resort & Spa Cancun, responded to this review
18 June 2013

Dear guest, Thank you for sharing you comments with us, we would like to give you some insight information about our Westin Kids Club® program, there is a weekly calendar in which all kids are invited to participate, some of these fun activities are iguana feeding, kids explore, tie dye shirt making, mini chefs just to name a few our... More

Chicago, Illinois, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 12 June 2013

I traveled with little kids which always adds to the stress level of a vacation. Imagine landing in Cancun, in a vulture like airport, looking, as instructed, for your hotel driver in a green uniform and a sign with the Westin name on it......that didn't happen, the guy wore white and didn't have the sign which started the trip with... More

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Grand Rapids, Michigan, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 June 2013

I booked this hotel on a discount site the result of naming my own price for a 4 star hotel. I was concerned after reading the reviews. Once we arrived we were given what I am assuming is the worst room in the hotel. The sheets and pillows were full of holes. The bedding was covered in various stains. Some... More

Was this review helpful? Yes 2
MargelyC, Social Media Coordinator at Westin Resort & Spa Cancun, responded to this review
7 June 2013

Dear guest, Thank you very much for sharing your experience and allowing us the opportunity to contact you directly. Our guest’s feedback is of high importance and we take these very seriously. Please know that all comments will be addressed with their corresponding department and rest assured that we have taken the necessary safety precautions regarding this incident from the... More

Benton, Arkansas
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 June 2013

We stayed 8 nights in the Royal Beach Club. The staff was welcoming and very attentive to us in the restaurant and on the beach. This isn't one of the huge all inclusive hotels, so the beach wasn't crowded two and three layers deep. We always had the front row and the beach is beautiful. Bernardo and Marcus were especially... More

Was this review helpful? Yes 1
See 3 more reviews by billhopejr for Cancun
MargelyC, Social Media Coordinator at Westin Resort & Spa Cancun, responded to this review
5 June 2013

Dear guest, We are very happy to know that our staff made you feel right at home, know that Marcos, Bernardo and Cecilia will be recognized for their excellent service. Thank you for sharing your experience and recommendations, we cannot wait for you to be back relax and enjoy more exciting things to explore! Next time why not bring your... More

New York City, New York
1 review
5 of 5 stars Reviewed 2 June 2013

We just returned from an anniversary trip to Westin Resort and Spa in Cancun. This was our second visit, and it couldn't have been better. The beach is there is known to be the best on the Peninsula. The spa, gym, and tenis courts are top notch. In addition to the fabulous amenities, the hospitality there is top notch. I... More

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Canada
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 June 2013

This was our third time staying at this hotel and we did consider staying at a different hotel in Cancun for our vacation this time but I am so glad we decided to go back to the Westin again. Sure, it needs some updating and it is showing signs of age but all of that pales into insignificance when dealt... More

Was this review helpful? Yes 1
See 6 more reviews by Theitodds for Cancun
MargelyC, Social Media Coordinator at Westin Resort & Spa Cancun, responded to this review
5 June 2013

Dear guest, First of all thank you for your loyalty and visiting us for a third time during your wedding anniversary, congratulations on behalf of the entire Westin team! Remember that our team here at The Westin Resort & Spa, Cancun is here to serve you and let your indulge with these magnificent views and facilities located right here in... More

Boca Raton, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 June 2013

Our first ever visit to Cancun involved researching just about every hotel on the strip and we decided on the Westin Resort mainly due to the price and the location. This hotel is located on the very south side of hotel row away from all the malls and restaurants. Our decision paid off as soon as we pulled up to... More

Was this review helpful? Yes 1
Washington, District of Columbia, United States
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 29 May 2013

I stayed here 4 days over memorial day weekend with my amazing girlfriend and since we have stayed at Sun Palace before and loved this area of the beach location we decided to give Westin a try. As an SPG Gold I don't usually get many upgrades unless I ask and even sometimes plead but it was fairly easy to... More

Was this review helpful? Yes 2
See 2 more reviews by dgirma1980 for Cancun
Salem, Massachusetts
Top Contributor
85 reviews 85 reviews
14 hotel reviews
Reviews in 45 cities Reviews in 45 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 29 May 2013

5 day all inclusive company stay. The beach is fantastic. The food was above average, lunch buffet was ok, dinners were much better. The service was very good. This hotel needs a little updating but was clean.

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MargelyC, Social Media Coordinator at Westin Resort & Spa Cancun, responded to this review
5 June 2013

Dear guest, Thank you for taking the time to comment, we are very happy to know that you enjoyed the beachfront views and that dinner along with the service were great! We invite you to visit us soon again! Kind regards. More

Calgary, Alberta, Canada
1 review
5 of 5 stars Reviewed 29 May 2013

We just came back from an AMAZING vacation at the Westin resort & spa cancun-and we loved everything about it! Me and my beautiful wife were in a room steps from the beach and facing the beautiful ocean (6th floor). This hotel is situated near the end of Kukulcan Blvd close to the reefs which make the tide of the... More

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MargelyC, Social Media Coordinator at Westin Resort & Spa Cancun, responded to this review
5 June 2013

Dear guest, Thank you visiting us all the way from Canada! We are very happy to know that our Resort welcomed you with everything you should expect from a vacation! To us, our guests are family and the great thing about The Westin Resort & Spa, Cancun is that as you mentioned we are the perfect size to get close... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Hotel zone(24)
  • Royal Beach club(24)
  • Very nice(19)
  • Happy Hour(10)
  • Friendly and helpful(9)
  • Breakfast buffet(7)
  • Very good(5)
  • Bus rides(5)
  • First floor(4)
  • Ocean view room(4)

Additional Information about Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Children Activities Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Luxury Hotels in Cancun
#41 Top resorts Hotels in Cancun
#45 Romantic Hotels in Cancun
#49 On the Beach Hotels in Cancun
#54 Family Hotels in Cancun
Price range (per night): $102 - $235
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort & Spa Cancun Hotel
Westin Hotel Cancun
Westin Cancun
Westin Resort Spa Cancun
The Westin Resort Spa Cancun
Cancun Westin

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Westin Resort & Spa Cancun
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