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Ritz-Carlton Cancun

5.0 of 5
Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Ritz-Carlton Cancun
Ranked #13 of 171 hotels in Cancun
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1,054 reviews from our community

Traveller rating
    777
    174
    58
    30
    15
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Families
243
 
Couples
446
 
Solo
34
 
Business
75
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Central Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

We visited CanCun for a quick 5 day getaway in mid-May. My husband and I both had a stressful spring so wanted to relax a few days, and May was my birthday, too-great excuse! We have stayed at the Ritz-Carlton CanCun several times previosly and debated on staying there again or at a newer, more modern property. We decided to... More

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Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 22 May 2013 NEW

This is a lovely hotel if you are looking for luxury. The rooms and bathrooms are huge and very comfortable. The Italian restaurant in the hotel is supposedly one of the best in Cancun. They offer 2 complimentary drinks from the bar upon arrival which is a very nice touch. The cabanas on the beach are stunning in the evenings... More

Was this review helpful? Yes 2
Ashburn, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 21 May 2013 NEW

Let me begin by saying that the hotel is still fabulous, gorgeous, wonderful rooms, great service. Excluding the 2 very, very expensive restaurants, the food was not good and was double the cost of the JW Marriott in Cancun.Mexican Cafe, poolside, room service were all very disappointing. You couldn't eat dinner in the cafe unless you ate before 6:30 pm.... More

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long island, ny
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

We stayed here for 2 days after a week over at Le Blanc. We thought how could we go wrong at the ritz.. First of our room was amazing.. 6th floor ocean front.. Great views!! We changed and hit the pool.. That's we're i noticed issues.. The lounge chairs, umbrellas, tables, the blue cabanas on the beach all disgusting!! Broken... More

Was this review helpful? Yes 2
See 2 more reviews by mellowkat for Cancun
Baltimore, Maryland
Top Contributor
65 reviews 65 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

We only leave the property for dinner. The club level serves breakfast, lunch, and wonderful cocktail snacks at dinner. Follow dinner with their desserts and after dinner drinks.....all included . Rooms are large and comfortable...beautiful beach

Was this review helpful? Yes 6
See 2 more reviews by Richard J for Cancun
Natick, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2013

The pool area and beach are very nice. The hotel itself and the rooms seem a little dated. Housekeeping struggled to refresh items used on a daily basis. After several calls to get things replaced, eventually they did make a very nice presentation putting flowers and candles around the bathtub and leaving a pitcher of margaritas to make up for... More

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Tucson, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 14 May 2013

I was excited to book a 10 night vacation for my family at the Ritz and JW in Cancun; each a 5 night award using Marriott points. As a Marriott platinum member I had read about affiliate hotels, particularly foreign ones, not honoring all the membership privileges – but hey, its points so I’m OK with that. I was especially... More

Was this review helpful? Yes 2
Seattle, Washington
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 13 May 2013

I have never stayed at a Ritz Carlton before so maybe i had unrealistic expectations but I must say I wasn't 'wowed' by this hotel. The rooms were average; nothing special about the bathrooms but I think what disappointed me the most was the complete lack of privacy on the ocean front balcony's on the floors above the 3rd floor.... More

Was this review helpful? Yes 2
Hilton Head, South Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 12 May 2013

Although the room was clean and well-appointed, service was terrible. I was not able to secure a drink while at the pool or at the beach. It was as if I did not exist. Staff passed by, I waved to get their attention but no one bothered to try to help. When I found the door of my room ajar,... More

Was this review helpful? Yes 4
San Francisco, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 9 May 2013

Had me at Welcome. Checking in was quick. We were up to our suite within five minutes. We had a magnificent view of the ocean, hotel grounds, the beach and sunrise was beautiful. The staff remembered our name and were very prompt with anything we requested. Poolside service was wonderful. We reserved a cabana down on the beach and the... More

Was this review helpful? Yes 4
See 4 more reviews by DNandMS for Cancun
 
 
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Hotel Summarization (Beta)

What travellers say

  • Club level(36)
  • Breakfast buffet(20)
  • Very good(19)
  • Pool area(16)
  • Would highly recommend(7)
  • Room service(6)
  • Top notch(6)
  • Ocean front(6)
  • Cooking class(5)
  • Fitness center(5)

Additional Information about Ritz-Carlton Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotels in Cancun
#11 Top resorts Hotels in Cancun
#11 Family Hotels in Cancun
#12 Luxury Hotels in Cancun
#12 On the Beach Hotels in Cancun
Price range (per night): $208 - $463
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 365 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Ritz-Carlton Cancun Hotel
Ritz Carlton Cancun
Cancun Ritz Carlton
Ritz Cancun
Cancun Ritz-Carlton
Cancun Ritz

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Ritz-Carlton Cancun
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