This is a lovely hotel if you are looking for luxury. The rooms and bathrooms are huge and very comfortable. The Italian restaurant in the hotel is supposedly one of the best in Cancun. They offer 2 complimentary drinks from the bar upon arrival which is a very nice touch. The cabanas on the beach are stunning in the evenings... More

Let me begin by saying that the hotel is still fabulous, gorgeous, wonderful rooms, great service. Excluding the 2 very, very expensive restaurants, the food was not good and was double the cost of the JW Marriott in Cancun.Mexican Cafe, poolside, room service were all very disappointing. You couldn't eat dinner in the cafe unless you ate before 6:30 pm.... More

We stayed here for 2 days after a week over at Le Blanc. We thought how could we go wrong at the ritz.. First of our room was amazing.. 6th floor ocean front.. Great views!! We changed and hit the pool.. That's we're i noticed issues.. The lounge chairs, umbrellas, tables, the blue cabanas on the beach all disgusting!! Broken... More

We only leave the property for dinner. The club level serves breakfast, lunch, and wonderful cocktail snacks at dinner. Follow dinner with their desserts and after dinner drinks.....all included . Rooms are large and comfortable...beautiful beach

The pool area and beach are very nice. The hotel itself and the rooms seem a little dated. Housekeeping struggled to refresh items used on a daily basis. After several calls to get things replaced, eventually they did make a very nice presentation putting flowers and candles around the bathtub and leaving a pitcher of margaritas to make up for... More

I was excited to book a 10 night vacation for my family at the Ritz and JW in Cancun; each a 5 night award using Marriott points. As a Marriott platinum member I had read about affiliate hotels, particularly foreign ones, not honoring all the membership privileges – but hey, its points so I’m OK with that. I was especially... More

I have never stayed at a Ritz Carlton before so maybe i had unrealistic expectations but I must say I wasn't 'wowed' by this hotel. The rooms were average; nothing special about the bathrooms but I think what disappointed me the most was the complete lack of privacy on the ocean front balcony's on the floors above the 3rd floor.... More

Although the room was clean and well-appointed, service was terrible. I was not able to secure a drink while at the pool or at the beach. It was as if I did not exist. Staff passed by, I waved to get their attention but no one bothered to try to help. When I found the door of my room ajar,... More

Had me at Welcome. Checking in was quick. We were up to our suite within five minutes. We had a magnificent view of the ocean, hotel grounds, the beach and sunrise was beautiful. The staff remembered our name and were very prompt with anything we requested. Poolside service was wonderful. We reserved a cabana down on the beach and the... More