We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 171 Cancun hotels »

Ritz-Carlton Cancun

5.0 of 5
Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Hotel amenities
Ranked #7 of 171 hotels in Cancun
4.5 of 5 stars 736 Reviews
Show the lowest price for this hotel*
CHECK RATES!
*from our partners
Write a Review

736 reviews from our community

What travellers say about this hotel
  • Club level(24)
  • Very good(14)
  • Breakfast buffet(11)
  • Ocean front(10)
  • Room service(10)
  • Pool area(7)
  • Best hotel(6)
  • Would highly recommend(4)
Traveller rating
    562
    114
    29
    24
    7
Only show reviews for Family (157) | Couples (296) | Business (48)
Date Rating
dphiem
Pittsburgh, PA
Contributor
19 reviews
8 helpful votes
5 of 5 stars Reviewed 11 February 2012 NEW

We just arrived home from our trip to Cancun. Our stay at the Ritz-Carlton was wonderful. **I'll review Cancun separately- but to sum it up- if you are looking to experience Mexico then Cancun is not the place for you (no latin music, no salsa nights at clubs). Everything is Americanized (Walmart, Costco, Outback Steakhouse, Applebees). It truly is like... More

Was this review helpful? Yes
DPhiEMG
Pittsburgh, Pennsylvania
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 9 February 2012 NEW
1
person found this review helpful

We just arrived home from our trip to Cancun. Our stay at the Ritz-Carlton was wonderful. **I'll review Cancun separately- but to sum it up- if you are looking to experience Mexico then Cancun is not the place for you (no latin music, no salsa nights at clubs). Everything is Americanized (Walmart, Costco, Outback Steakhouse, Applebees). It truly is like... More

Was this review helpful? Yes
GigiP429
dc
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 7 February 2012 NEW
1
person found this review helpful

There are many nicer beaches around the world...But this was just fine. The beach definitely gets a little crowded compared to some others around the Caribbean, but it is Cancun afterall. I came here for a Bachelorette party, and the nightlife did not disappoint. Many great places to eat not far from hotel. More

Was this review helpful? Yes
jan292929
Chappaqua, New York
1 review
5 of 5 stars Reviewed 6 February 2012 NEW

What a perfect place. Compared to many 5 star resorts and other ritz carltons around the world, this is one of the nicest resorts I have been to. Kind staff, fantastic restaurants (though pricey), lovely beach, ample shade, nice room upgraded to ocean view - beautiful. Would love to go back soon! More

Was this review helpful? Yes
JenTK
Maplewood, New Jersey
Reviewer
4 reviews
3 helpful votes
4 of 5 stars Reviewed 5 February 2012 NEW

This hotel was really different from what we would typically pick. We tend to like non-chain type places but we were traveling with extended family and opted for compromise. That said we had a great time. It was quiet, not a lot going on in the way of activities and small enough to be manageable and comfortable and really family... More

Was this review helpful? Yes
PPadolsky
Naples, FL
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 5 February 2012

RITZ CARLTON CANCUN - STORY #1: INCREDIBLY THOUGHTFUL AND ROMANTIC!!! Here's our great story... It was just our 40th anniversary and we went to the Ritz where we had an incredible dinner of assorted seafood (lobster, shrimp, crab legs, oysters, tuna tartare) followed by filet mignon in an open-air Cassita with sheer curtains, candles and a star-lit table on the... More

Was this review helpful? Yes
pschultz11
Chicago, Illinois
Senior Reviewer
6 reviews
10 helpful votes
2 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

The hotel is very pretty the food is very good however be prepared to spend way too much money for it all! The sun is hidden from the pool after 2 pm. You will be nickeled and dimed to death. Internet is extra. The beach is pretty but have to pay for umbrellas and there is NO shade. Really it... More

Was this review helpful? Yes
ManhattanGuy
New York City, New York
Senior Reviewer
8 reviews
5 helpful votes
5 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

One of the most relaxing vacations I have had. Beautiful beach and the view is spectacular. I think you can see the ocean from almost all the room in the hotel. The service was top notch--all the staff enthusiastically assisted us with our requests. The beach service was top notch, although sometimes the food/drink orders took a while to arrive.... More

Was this review helpful? Yes
kellykj
MI
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

What a wonderful 4 days we spent at the Ritz in Cancun. The hotel was incredible with a very attentive and friendly staff! The pool area was great, not over crowded and the service was fast! We stayed on the club level and I highly recommend it! Great service, food and all around nice atmosphere. This was our first time... More

Was this review helpful? Yes
ChicagoPisces
Senior Reviewer
6 reviews
8 helpful votes
5 of 5 stars Reviewed 22 January 2012
3
people found this review helpful

Arguably one the best dining resorts in North America. This was our second visit to the property, and in both cases the dining experience was outstanding. There are 3 places to eat dinner, 2 for lunch and 1 breakfast option. For dinner, we suggest Fantino for gourmet dining and Casitas for more casual on the beach dinining. Fantino is an... More

Was this review helpful? Yes

Travellers who viewed Ritz-Carlton Cancun also viewed

The Royal in Cancun
4.5 of 5 stars 2,607 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d642781?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Le Blanc Spa Resort
5 of 5 stars 1,394 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d154868?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Fiesta Americana Grand Coral Beach Cancun Resort & Spa
4.5 of 5 stars 1,020 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d152681?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 171 hotels in Cancun, ranked by popularity »

Been to Ritz-Carlton Cancun? Share your experiences!

Write a Review Add Photos Add Videos

Ritz-Carlton Cancun Also Known As

  • Ritz Carlton Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun
  • Cancun Ritz-Carlton
  • Cancun Ritz
Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico

Is Ritz-Carlton Cancun your business?

  • Manage your listing
Ritz-Carlton Cancun
Show the lowest price for this hotel* (from our partners)
CHECK RATES!