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The Westin Lagunamar Ocean Resort

4.0 of 5
Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Hotel amenities
The Westin Lagunamar Ocean Resort
Ranked #17 of 175 hotels in Cancun
4.5 of 5 stars 972 Reviews
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972 reviews from our community

What travellers say about this hotel
  • Very nice(60)
  • Infinity pool(54)
  • Isla mall(44)
  • Time share(34)
  • Hotel zone(31)
  • Hot tub(25)
  • Happy Hour(20)
  • Friendly and helpful(19)
  • Business center(13)
  • Would highly recommend(11)
Traveller rating
    587
    274
    71
    28
    12
Only show reviews for Family (391) | Couples (393) | Business (7)
Date Rating
Ann Arbor
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 27 May 2012 NEW

This is a beautiful resort, with the best location, terrific features, incredible views, balconies that face the Sea, and with very nice employees. However, from our first visit in 2008, to our second in 2010, to this visit in 2012, the resort has slipped slightly in quality. It took repeated calls or visits to the front desk to get maintenance... More

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See 2 more reviews by SpartanRob89 for Cancun
Orlando, Florida
1 review
5 of 5 stars Reviewed 26 May 2012 NEW

3rd time at the Westin Lagunamar and was once again happy with my stay. The studio is much nicer than a regular hotel room as it includes a partial kitchen, washer and dryer in the room. The views are spectacular and the infinity pool is breathtaking. The staff was very accommodating. I will return! Also, love the fact that is... More

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Lancashire
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 26 May 2012 NEW

We are coming to end (tomorrow) or our week at the Westin Lagunamar using a week of our Marriott Vacation Club membership. Summary - this place is fabulous: superb room, very well maintained grounds and a wonderful staff who were unfailingly courteous, professional, polite and efficient. Very good value for money - especially as we were given a 20% discount... More

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Aurora, Colorado
1 review
5 of 5 stars Reviewed 26 May 2012 NEW

My wife and I have visited the Westin Lagunamar Resort several times over the past years and have always found the staff and services to be excellent. We have just returned from a 2 week stay (May 1 - 15) and again found everything, from our reception to our departure, to be wonderful. Every staff member we had contact with... More

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Lithia, Florida
1 review
5 of 5 stars Reviewed 25 May 2012 NEW

We had a wonderful time and can't really complain about anything. The service was great, the hotel was very well maintained as well as very clean. The mall across the way was perfect. Left there for Playa Del Carmen and wished we hadn't. Definitely hope to return. More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
26 May 2012

Thank you so much for a glowing review! We appreciate you taking the time to write a review fro our property. Next time you come to Mexico please choose Westin to creat vacation memories that last a life time. More

Portola Hills, CA
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 24 May 2012 NEW

We were there from May 13th - May 20th & had a wonderful time. My husband & I had a 2 bedroom for the week, our kids weren't able to go, so we had tons of room. We were in rooms 675 & 676 that had excellent views from both balconies. The rooms were clean, we slept great every night,... More

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See 5 more reviews by dandydoodle for Cancun
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
26 May 2012

Muchas Gracias y saludos desde Mexico! Thank you and greetings from Mexico, we thank you for taking the time to post a review for our property. Thank you for choosing Westin for your relaxing vaction, we hope to see you soon again. More

Dartmouth, Nova Scotia
Top Contributor
55 reviews 55 reviews
Reviews in 26 cities Reviews in 26 cities
199 helpful votes 199 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW
2
people found this review helpful

I went on a solo trip....a get-away that was given to me by my husband and kids to relax for Mother's Day. I went from May 5-9th. I have been to Mexico 7 times now. I travelled last to Cancun in '86, so much has changed in this spot. My last visit to Mexico was April 7-16th with my husband... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
24 May 2012

Thank your for your comments, we work hard every day to give our guests an experience that will last a life time. We are very glad you chose to come with your family in the future. Warm Regards, More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 20 May 2012
4
people found this review helpful

We stayed here for 6 nights in may. The rooms are very nice the kitchen has everything you need and will definitely save you money on food. The room did smell a bit weird but the bed is comfy and there is a nice spa bath in the room. The pool is incredible and has great beach views. Would definitely... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
22 May 2012

Dear Guest Thank you so much for all of that wonderful feedback. We listen to every piece of feedback our guests provide us. Our highest mission is to provide the exact service and facilities that our guests want, deserve, and expect. We also, would like to inform you that we will share your comments with the team and followed up... More

Concord, New Hampshire
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 20 May 2012
4
people found this review helpful

We just completed out second trip here in 2 years and would not go anywhere else. The staff could not have been more accomodating and responded to our requests (extra pillows/towels, etc) right away. Our room was just steps away from the beach and was very neat and clean. The grounds are immaculate and they are constantly working to keep... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
22 May 2012

DearGuest, Thank you for your kind review of our resort. We greatly appreciate your comments about our Team and will be sure to recognize them. We hope you have found a new "home away from home" and we look forward to welcoming you back again very soon!! More

BretBon
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 20 May 2012
2
people found this review helpful

We checked in on may 4 for a weeks stay in a 2 bedroom. the staff were great and the room beautiful. both pools were very nice and the food was good. the resort foes need a bar for the night time. they are building a sports bar at this time. the resort is close to the nightlife and go... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
22 May 2012

Thank you for your wonderful comments about Westin Lagunamar. It is our highest mission to provide each of our valuable guests with their very own personal and memorable experience. We are delighted you enjoyed the magic of our property and the surrounding area. We look forward to your next visit! Regards More

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Additional Information about The Westin Lagunamar Ocean Resort

  • Westin Lagunamar Ocean Hotel
  • Cancun Westin
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Price range (per night):* 130 AUD - 297 AUD

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The Westin Lagunamar Ocean Resort
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