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Gran Hotel Ciudad de Mexico

4.0 of 5
Av 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
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Gran Hotel Ciudad de Mexico
Ranked #4 of 259 hotels in Mexico City
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532 reviews from our community

Traveller rating
    342
    122
    40
    11
    17
See reviews for
Families
115
 
Couples
212
 
Solo
33
 
Business
52
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ghent, Belgium
1 review
4 of 5 stars Reviewed 19 June 2013 NEW

This hotel is a nice place, an oasis of quiet in the busy area around Zocalo. One block from the pedestrian street with plenty of gold and jewelry merchants. (I guess this is the jewelry area of cental DF). The rooms are comfortable with up to date furniture, not the typical Mexican stuff. Breakfast and food is ok, however do... More

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adelaide
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 18 June 2013 NEW

This is a beautiful old hotel with large rooms. It is situated in the centre of the city square and central to all shopping. The downfall of this place is the noise factor. It is very very noisy and with the window and curtains closed you can still here the organ grinder player so loudly. One weekend there was a... More

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Ada, Michigan
1 review
5 of 5 stars Reviewed 15 June 2013 NEW

My wife and I spent a week at this hotel recently to celebrate our 40th wedding anniversary. Our room faced the Zocalo; we had a junior suite which included a full breakfast every day at the Restaurante Gran Hotel. The staff was excellent. My compliments to Cynthia Gomez, who worked at the reception desk. Likewise, at the Restaurante we were... More

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MarianaMoctezuma, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review
17 June 2013

We greatly appreciate your compliments to our staff members and we are pleased that your stay was enjoyable, our staff is always willing to help in special requests and requirements. we hope your visit with us again . More

Los Angeles, California
1 review
5 of 5 stars Reviewed 14 June 2013 NEW

We visited for a wedding and stayed longer. We loved this hotel because it is in the middle of everything! If we were tired at night, it was easy to go up stairs for a light dinner and drinks. Our room was clean and quiet. The hotel itself is beautiful and we enjoyed just staying in. There is lots to... More

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MarianaMoctezuma, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review
15 June 2013

Thank you very much for your kind comment, it is a pleasure for us to read the satisfaction of our customers. Our commitment is to provide quality service to make your stay thoroughly enjoyable. We hope to have you back with us, we are waiting for your next visit. More

Melbourne, Australia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 8 June 2013 via mobile

This hotel is absolutely lovely. Tiffany stainglass rooftop, large historical rooms, renovated bathroom, comfortable beds, desk, complimentary daily treats - chocolate coated strawberries, fruit bowls, chocolates were great. Service and amenities impeccable and view from the restaurant above is serene. Got a great deal and would stay here again if ever in Mexico City.

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MarianaMoctezuma, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review
12 June 2013

Thanks for your kind comment. In the hotel we have a high commitment to the satisfaction of our guests, so we are always looking for opportunities to exceed the expectations of our visitors and we feel very proud when we made it. We are glad that our facilities have been satisfactory for you. With pleasure we expect in the future. More

San Francisco, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 6 June 2013

The hotel is exceptional in all aspects: quality, cleanliness, comfort and service. My room was spacious, very well maintained, organized and with all of the amenities needed for my business trip (wifi, iron, complete bathroom amenities). Breakfast was delicious and service was excellent. Front desk staff was great in assisting with taxi and any other questions. You can feel the... More

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MarianaMoctezuma, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review
10 June 2013

Thank you for taking the time to write your comment. We are glad that you liked our location, service and our rooms. At the hotel we strive to meet the experiences and meet the individual needs of each of our guests, so they constantly encourage them to express their wishes or requests. We always do everything possible to fulfill them... More

New York
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 June 2013

Great stay at this well located hotel right on the Zocalo. Very few rooms have windows onto the Zocalo, you might want to ask for it. The inner rooms are also quite nice, spacious with big windows. The staff is pleasant and helpful.

Was this review helpful? Yes 1
See 5 more reviews by DocNewYork for Mexico City
MarianaMoctezuma, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review
10 June 2013

Thanks for your visit. As you mention, we have only some of our rooms have a Zocalo View”, the others can have a frontal view or inner view. Our employees are very pleased to offer a first quality service to our guests. We hope to have you back with us. More

Mayfield , Sussex
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 30 May 2013

It opens up into a wonderful art nouveau atrium with rooms off. Friendly, welcoming staff, a large comfortable room and a car to meet me at the airport were all appreciated after an11 hour flight. I wondered why the cafe and restaurant closed Sunday evening until I experienced Sunday brunch on the rooftop terrace. No need to eat again all... More

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Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review
4 June 2013

We feel pleased to know that your stay with us was perfect. Our colleagues are always trying to achieve the satisfaction of our guests, which is why we are always looking for ways to meet all of our guests´ expectations. We are happy to know that you had such a nice time, after all, our guests are always our main... More

CHapala
1 review
4 of 5 stars Reviewed 29 May 2013

This is a lovely hotel and the service during my four night stay was excellent. However since getting home I realized that I had mislaid a pair of beautiful earrings. I have emailed the hotel on several occasions to ask if they would check my room, and also talk with the maid who cleaned my room as I believe they... More

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Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review
4 June 2013

We appreciate your kind comments, it is nice to know that your stay with us was excellent. “About your earrings, we feel very sorry to inform they were not found. As we mentioned before when answering your emails, we checked with our Housekeeping department and also checked our “Lost and Found” section, but unfortunately we did not locate you belongings.... More

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 28 May 2013

I stayed here for a wedding, which was held on the rooftop terrace. This hotel feels like something from a movie - the stained glass ceiling, the old manual elevators (there are also new automatic elevators), the enormous windows overlooking the historic and gorgeous plaza. The staff was incredibly helpful and friendly, the complementary breakfast was just right, and the... More

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Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review
4 June 2013

Thank you for writing your sincere words about your recent experience with us. It is a shame though to know that you were bothered by the noise on the street. As we are located on a highly touristic zone, it is common that its liveliness starts at early hours. Sometimes this fact bothers our guests who are more sensitive towards... More

 
 
Gran Hotel Ciudad de Mexico
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Hotel Summarization (Beta)

What travellers say

  • Very nice(4)
  • Stained glass(3)
  • Great location(3)

Additional Information about Gran Hotel Ciudad de Mexico

Address: Av 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Kitchenette Restaurant Room Service Suites
Hotel Style:
#3 Romantic Hotels in Mexico City
#4 Family Hotels in Mexico City
#4 Luxury Hotels in Mexico City
#6 Business Hotels in Mexico City
Price range (per night): $108 - $153
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
In just one building you will find the elegance of Art Nouveau decoration, a Tiffany stained glass ceiling from 1908 and panoramic elevators from the beginning of the XIX Century. Gran Hotel Ciudad de Mexico is the place where Mexico’s history and culture come together - located in the heart of Mexico City and the most beautiful main square - Plaza de la Constitucion- view, with easy access to museums & historical Landmarks. ... more   less 
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City

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Gran Hotel Ciudad de Mexico
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