I stayed with my family at this hotel after arriving in the afternoon to Mexico City and having to leave to Cancun early the following day...very convenient for thse situations, especially in a crowded and always busy city as Mexico DF. A+ for the staff, they are friendly, helpful and really customer oriented. Concierge and bellboy were very helpful and...
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This hotel is old and did not like the fact that you cant use the toilet unless bathroom door is closed as it is located behind it. My bathroom was very small. Hotel people is ok and hotel was clean. But again, seems old.
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The best two things that this hotel has going for it are its location in terminal one of the Mexico City airport and the People that run it. The location is convenient and the staff is courteous and accommodating. Unfortunately, the hotel itself is dark, cramped, and outdated. It gives the impression of being dirty and dingy even though the...
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Hotel is a bit dated but was clean and and maintained the best possible, great hotel for catching a morning flight! staff was very helpful and freindly. Hotel is at terminal 1( mostly aeromexico and delta are at terminal 2). Also the breakfast is excellent, ask for the heuvos rancheros!
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Dear cln4jrb,
Thank you for taking the time to share your experience with us. I am glad the hotel staff took such good care of you and that you were able to experience our warm Hilton hospitality. It’s great to hear that you found our location to be convenient and that you loved the huevos rancheros. We hope to see...
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The Hilton Mexico City Airport is a nice convenience for the early flights departing Mexico City. The location within the international terminal area makes for an easy hotel check-out and airline check-in. The staff was courteous and helpful. They had the chance to be helpful as I had to request a room change after arrival. My first room was extremely...
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Dear TCU61,
Thank you for your review. I am pleased to hear you enjoyed your stay and the hotel’s location within the international terminal area. I apologize that there was an issue with the air conditioning in your first room but I am glad our front desk team was able to move you into a cooler room. We look forward...
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The Hilton In Mexico City Airport was just OK. If you need to stay right at the airport this is the Hotel to stay at. The Hotel is very Convenient for early flights, its showing its age need some work done in the rooms and hallways, main check in area is nice but go past that and the hotel is...
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Dear duramill,
Thank you for choosing to stay at our hotel on your recent trip to Mexico City. Your satisfaction is very important to us, so I apologize that our hotel staff did not exude our warm Hilton hospitality during your stay. I also appreciate your feedback regarding the guestroom appearance, we will take your comments under consideration as we...
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checked in here at the airport. flew into terminal 2 and they have a small office near the informaton booth where you can wait for the shuttle to Terminal 1 where the Hilton is.
Great staff at check in, and they allowed us to use small conf room for a half a day, which is behind the business center. They...
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Dear JSMinMN,
Thank you for your recent stay and the gracious review. I am delighted to hear that the staff was so accommodating during your visit and that you enjoyed the food from our restaurant. We look forward to welcoming you back the next time you are in the area.
Sincerely,
Raul Vertti E.
Guest Assistance Manager & P.R
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I stayed here before an early morning flight back to the US and the location was perfect. I literally just had to take the elevator downstairs and I was basically at the security checkpoint already. That convenience is key when you have a 6am flight. The rooms are set up around a little atrium so it had a fair amount...
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Dear Tish365,
I wanted to personally thank you for the review and your recent stay with us. It’s great to hear that you found the location to be convenient and that you enjoyed the atrium. Our guests are always surprised how quiet the hotel, so I am glad you were able to get a restful night’s sleep before your flight...
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The only reason I would stay here again, is if I was overnighting!! Old, mouldy, just generally in a state of disrepair! Very convenient but that is it!!
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Dear HercMech,
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guestrooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in...
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Great location right inside the Mexico City Airport. There is absolutely no view or windows, but we were only there to spend the night for an early flight. Staff was incredibly responsive and the room/hotel was very clean and up-to-date. Surprisingly, I also really liked the soap and lotion!
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Dear generalmills,
I was happy to read your comments about your recent stay and glad you found the location and service levels of the hotel to your liking. It’s also great to know that you enjoyed our bath products. We hope to see you return again soon.
Sincerely,
Raul Vertti E.
Guest Assistance Manager & P.R
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