I recently returned to the Plaza Universidad to give them one last chance, and the experience was quite good. Improved attitudes among employees at the front desk and better room service stood out, as did the quietness of my room. I suggest to anyone that they request a quiet room away from the two main streets. The buffet is very... More

We had satayed in this hotel a year ago and it was being remodeled, because it was named differentely...and my mother and i liked it even when there was a bit of construction going on....but now , wow, instead of making it better they got worse..: the air conditioning didn´t go below 78 degrees and it was so hot outside... More

My employer has put me in this hotel four times and the result is always the same. 'Free' cofee in the rooms is rarely replenished, so it is only free one day, if there is some on arrival. The front desk did not answer two calls this morning, housekeeping did not answer. This is common, so I walked two floors... More

Very modern, very clean and short taxi ride to most locations. The most important thing going for this hotel however, is value. $74 for a nice modern hotel in a good location is truly a very good deal. Rooms are shockingly modern and roomy. If you are here on business and looking for a modern and comfortable hotel in a... More

I just finished a 15 day stay at this hotel! The Holiday Inn Plaza Universidad is probably the nicest Holiday Inn I have ever stayed in. I am a platinum member of HI and got upgraded. The room was superb, very well furnished and decorated and comfortable in every respect. It was clean as a whistle. Amenities were good and... More

I recently spent two weeks at the Holiday Inn Universidad and found the rooms and staff to be good. The food from room service and in the restaurant can only be described as excellent, for Mexico. The beds were comfortable as well. On the down side, there was a very persistent odour of sewage in the hallways and more specifically... More

I used to stay often in the Royal Plaza for business years ago and I liked it. Since it has changed to a Holiday Inn, it is much better even. Completely renovated, good design, big rooms, gorgeous breakfast and dinner buffet. Service in the restaurant was very good; I only had some critics towards the bell boys who hang around... More

i loved what happened to the Holiday Inn Plaza Universidad with their brand adquisition, what a renovation! wow it does not even let you recognize or remember the hotel it was before! unfortunatelly their staff is not well trained, and basically in the F&B area service is lousy, very lousy, no standards, it took 45 min to get a plate... More