We used to love Emerald Bay but this year the service was poor, the rooms were not very clean, the bathrooms in public areas were overflowing (with no on doing anything about it for some time), people can smoke cigars anywhere they want and if you don't like it you can move. Tried to call security and were told that... More

We go every year to the Pueblo Bonito Resort at Emerald Bay. We have never been dissapointed. the staff does not change and they remember you each year. the food is very good and the shuttle service to downtown is very easy to use. Mazatlan is a very safe city and the merchants in the gold zone are suffering due... More

This resort is beautiful, great beach, nice rooms, great people. We were there for a week and really great time, very relaxing. More

No words can explain this place. Everything from the food to the sevice was top notch. If there was something that was not, they immediately would take care of it. Also have a shuttle service that would bring you to town for FREE. Our Beach (Pacific Ocean) was private. Everyone needs to experience a place like Emerald Bay Pueblo Bonito!!! More

I have owned since 2006. I would NOT buy again at any timeshare resort. PBEB is a great place. I would NEVER buy the all-inclusive package. You are locked in to their food program. If you spend the time and money to go to Mazatlan, SEE MAZATLAN. The Gold Zone has been safe in the past and seems to be... More

We have a week a year here, and are always very well satisfied with our stay. We're here now with our two small boys. The staff here is very friendly and helpful, and the place is just fantastic. It's difficult for me to understand some of the negative comments people leave on this board. The person who claimed pool food... More

We have just returned from our trip. This was our 7th trip to PBEB and by far quite the worst trip we have ever had. When we first came to PBEB about 7 years ago it was pristine surroundings, pristine rooms, pristine service, not overcrowded and excellent value for money. I cannot say this anymore about the resort. I have... More

I'm pretty sure this is the most beautiful resort in Mazatlan, and I've seen a few. The grounds are just lavish! It's truly a desert oasis. The rooms are also very nice, clean, beautiful. Also, there are basically three HUGE pools to choose from.You won't find better pools anywhere in Mazatlan. Love it. Seriously: beautiful resort. Here are my criticisms:... More

Let it be known, we have stayed at some of the finest resorts/hotels around the world. Pueblo Bonito Emerald Bay is truly 5 star accommodations with ultimate service and dining experience. Ignore any negative comments made on tripadvisor. Obviously just angry travelers or simply angry, negative people. The resort is maintained like a Walt Disney resort where you are unable... More