I returned from yet another El Cid Mazatlan adventure. For the value this hotel is GREAT. Stayed at the El Moro this time - the 21st floor into a 1 bedroom suite. It was a very clean room over looking the ocean. A nice way to wake up. The only complaint I can say which isn't really an issue was...
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This hotel is very well located on the beach and for visiting Mazatlan. Although the hotel is somewhat dated, the accomodations are spacious with nice views of the ocean. The staff was very friendly and helpful. They need to get flat screen televisions with remotes. The old televisions without remotes seemed very dated. Also, although there is a balconey, it...
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Dear roatanmanone
What pleasant is to read that you had a great vacation and our location was to your convenient, we are located just in the heart of the golden zone. Our staff is always ready to assist you with the best service, so I am happy that you felt satisfied with their service delivered. We also appreciate your observations,...
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El Cid El Moro Beach Hotel is a fantasitic place to just kick back and enjoy it all--sunshine, beaches, poolside, entertainment and culture. Very curtious and helpful staff--and the waiters by the pool keep your every need met. A special thankyou to Ramon Romirez and Ignacio Garsia for treating us so well!
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Dear Dayna L
Many thanks for this encouraging feedback. It is really pleasant to read that you came back home with great memories of your recent stay with us. Our staff goes beyond expectations to exceed your needs. I love to know that you felt welcoming in this beautiful city and enjoyed of some of the jewels it offers, such...
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This was our second year in a row staying at El Cid El Moro hotel. We stayed this year the week of Mar. 19 - 27. We had a 1 bedroom suite both years and love the cleanliness and great service in all areas of the facility. My only complaint this year might have been the excessively annoying beach vendors...
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Dear jestian
Thank you for your time and detailed review which we really appreciate. We are delighted to learn you enjoyed your stay with us at El Cid Moro, as El Cid´s resorts promises. We aim for every guest feel refreshed and replenished after their journey with us.
We are glad as well that you felt welcoming by this beautiful...
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My husband and I stayed here for a spring break get-away from his studies. We had quite a few hic-ups to contend with when we first got there (ie. tried to check in at 3:30pm and were told to come back in 1 hr, resort often out of beach towels, etc), including a poor room. At first we were given...
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Dear SCF2010
Thank you for selecting El Cid Moro during your recent visit to Mazatlan. Thank you as well for your kind comments regarding the location and service delivered by our staff, I am glad to read that you had an enjoyable vacation.
We also appreciate your taking the time to point out the areas where things need improvement, as...
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I MUST SAY I LOVED STAYING AT EL CID MORO.....BUT MOST IMPORTANTLY I LOVED THEIR STAFF AND SERVICE!! My family and I(ages 25, 28, 30, 33, 50 and 52) spent the week of March17th - 24th soaking up the sun relaxing around El Cid's beautiful pools and drinking fabulous beverages of all sorts! Every day we were able to get...
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Dear bridgetteE1983
All the staff and I would like to thank you for taking some minutes from your time in order to giving your opinion about El Cid Moro. Our staff has a tremendous reputation for warm, friendly anticipatory service, so I am always grateful to read reviews like yours that confirm we are on the right way. I am...
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We have just returned from a marvelous three[3] week stay at the El Cid. We spent two weeks on our RCI timeshare trade and stayed on one extra week at the hotel. We flew directly from Edmonton via Westjet and were met at the airport by the staff. YES....we did expect a timeshare promotion BUT did not feel brow-beaten or...
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Dear trebor107
Thank you for selecting El Cid Moro to stay. How pleasant is to read that you enjoyed of our facilities and of the great service delivered by our staff. For all of us here, you, our guests, are the most important, so we do our best effort to guarantee you a wonderful vacation, and to know that you...
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We stayed at El Moro Jan. 21- March 17, 2012. We are owners and have stayed in Mazatlan for the past 24 years. We love going back each year. They have a wonderful staff throughout the El Cid properties. Our VIp coordinator Uziel (Uzie) Herrera was great, he checked in with us daily to see if we needed anything or...
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Dear sherri S
Thank you for the 5 star review. we are thrilled to read that you have made of Mazatlan your destination of preference and El Cid as your home away from home, we greatly appreciate your loyalty.
We are happy to read that you had a perfect vacation and as always, to hear that our staff took an...
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We stayed Mar 10-17th. We are owners at El Cid and have stayed there about 3 times. We really enjoy our stay there. The staff has a great attitude and are all very friendly and work hard to make your stay enjoyable. We had booked 2 one bedroom since friends came with us. So we checked the rooms first and...
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Dear lakenmmere
Thanks a lot for taking the time to post a review regarding your recent stay at this your home and for your loyalty.
We are delighted to learn that this time you were accompanied for some friends and have enjoyed of both, facilities and service. As you have mention, all of us here at El Cid, work very...
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I just came back from 2 weeks at the El Cid El Moro and had a wonderful time. We shopped and walked and slept and read, all the things we do on any other vacation and were not nervous at all. There is a high police presence to make sure that there is not any trouble. The studio apartments are...
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Dear chowcum
We would like to thank you for choosing El Cid Moro Beach Hotel as a place to stay during your trip to Mazatlan. We are thrilled to read that you had a wonderful time with us and enjoyed the beautiful sunsets from your balcony and of course the sound of the waves, that make you to feel relaxed....
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