This was my first trip out of the country in over 30 years. Friends talked me into going to the El Cid in Mazatlan. Upon arrival at the airport, I was advised to "not even look at" the people that were offering timeshares. I was nervous about this trip, and quite anxious as well. Upon checkin, which was pleasant and...
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Dear friends, many thanks for selecting El Cid Castilla to stay. We appreciate your detailed feedback. On a positive note, I am so glad to know that you felt comfortable in our falicities spending time in the pools, enjoyed of the food and of the service delivered by our staff. We work very hard to provide you an enjoyable vacation....
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Our Honeymoon, her parents anniversary, and other friends along for this amazing trip!
From the airport,the hospitality started instantly. Bus ride to El cid Castilla unlike any other.Arrived at the hotel safely,checked in and straight to the bar. All 7 of us went for the ,"ALL INCLUSIVE." Which i suggest since it really paid for itself.
The hospitality really came...
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Dear señores, thanks a lot for your kind words and for selecting El Cid Castilla to celebrate such an important events in your life. We thank you as well for your recommendation for the All Inclusive which satisfied each one of your needs.
We take proud of our staff, as your experience, they do their best in order to pamper...
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My husband & I have been staying at this wonderful Hotel for the past 5 years. Our experience each time has been great. We do appreciate that employees have remembered us from one year to the next. Joel at the Granada Argentina restaurant is great along with his staff. They are very accomadating to all our needs. A special thank...
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Dear friends, let me thank you for your loyalty during these 5 years. I am so glad you and your husband enjoyed your vacation with us (as always). We agree with you, our staff is a great asset to our company and are proud of them. I will make sure to share your valuable feedback to Joel and Olivia, they...
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We have been to Mazatlan the previous 3 years. Every year we think about going elsewhere and trying the El Cid in Cancun or Cozumel but end up coming back to Mazatlan. The service is always great in the restaurants, lounge, beach service and the pool bar (thanks Francisco Renteria). We had a bit of an issue but the staff...
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Dear Angela A
We are greatly grateful with you for thinking in Mazatlan again to vacation. We thank you for your loyalty. I am so glad to know that our staff as always is taking an excellent care of you and that your concerns have been attended with promptness. I will really appreciate if you contact me directly for any...
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My wife and I traveled with two close friends to the El Cid Castilla, this being our first time in Mazatlan and staying for 6 days. It was okay, but honestly, it was lacking in a lot of departments, including service.
When we first arrived, we tried to check in at the normal desk, but since we upgraded to the...
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Dear musicpaboo
Firstly, many thanks for selecting our hotel to stay. Secondly, I greatly appreciate you for taking the time to share your experience with us on this website. Our guest´s comments give us the tools to measure their satisfaction level, so I thank you for the positive points you mention as well as for bringing to our attention in...
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We just returned from a 7 day trip to Mazatlan and stayed at the El Cid Castilla. After staying in many resorts throughout Mexico, I have to say the service at El Cid ranks up near the top from my experience.
The restaurant servers in the restaurants and buffets were great and always on top of things as were the...
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Dear c-Rad_TwinCities
Thank you for your kind words. At El Cid Castilla, we work very hard to deliver a great experience to our guests and are happy to read that yours was indeed great. We appreciate you for so many compliments in regards to our facilities and service, as well as you valuable observations, rest assure that they will be...
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Just returned after staying at The El Cid Castilla:
I had stayed there before, about 2.5 years ago, I must say the place has actually improved in many aspects.
the resort still kept meticulously clean as ever, always staff still friendly and willing to help whenever possible. My check in was somewhat delayed but the check in staff was great...
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Reviewed 5 January 2010
Dear lathe-dog
It was our pleasure to have you back after 2 years and are glad to read that you had notice the improvements done in our property through these years. rest assured that we will not stop in making more improvements. El Cid Resorts is characterized for the personalized service that our staff delivers, for us it is a...
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I must admit we thought longer than usual about going to Mazatlan this year as there had been some safety concerns but I'm glad we decided to see for ourselves. We have been to Mazatlan twice before and this time felt no different - we felt safer than we did when we ended up in the downtown east side (wrong...
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Dear mateCruzfamily
It is wonderful to know that finally you decide to visit this beautiful port and that have enjoyed every aspect of your stay at El Cid Castilla as well as of the beautiful beaches At El Cid Resorts we work very hard every day to make of your vacations an unforgettable experience, because you and your family are...
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We were back at Castilla for round two this year. Not much has change in the past year. There happen to be a couple large conventions while we were there so the noise level was a bit louder. Nothing too drastic. Here are my pros and cons
Pros:
1. Dago at the front desk was amazing. Took very good care...
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My wife, myself and our 4 year old son stayed at El Cid Castilla the middle week in March. We enjoyed ourselves. Highlights were the many restaurants and buffets, the heated swimming pool, walking on the grounds and shopping on the main road.
Special staff were met along the way. Namely, Ricardo, Julian, Ramon, Ruben (the friendly one, joker), and...
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Dear ekbosch4
Thanks so much for the wonderful review you have written of our beloved hotel. It is a pleasure to learn you and your family enjoyed your stay experience with us. Every single associate at El Cid, from the servers to supervisors, is always trying to provide the best service and best facilities, so we are glad to read...
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