First of all, do not believe all the bad pub. about Mexico. Our group arrived in Mazatlan on motorcycles that we rode from Tucson Arizona. Not a problem on the way down or back to the States.
Upon arrival at the hotel we had a slight problem with check in, because of some last minute changes in our group. A...
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Dear amigo, what an encouraging words, I must tell you that your feedback is the best tool we can have to measure our guest´s satisfaction and that we are delighted to know that our staff attended your needs with promptness and to your satisfaction. Making our guests happy is our top priority. I can imagine how exciting was your trip...
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First off, I am a loyal Westjet customer. However after booking a vacation package with Westjet vacations, I will now re think even flying with them. I booked a romantic trip for myself and my girlfriend to Mazatlan as we wanted to be at a resort as well as have the opportunity to experience the culture which we really enjoyed...
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Dear friend, let me thank you for selecting our hotel to stay, I am glad to read that the service delivered by our staff, especially Marisela and Francisco, met your expectations, as well as to know that you appreciated cleanliness in room, although I really regret that your stay was not as you expected.
We sincerely hope to have you...
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We recently stayed 7 days at this hotel to celebrate my wife's birthday and enjoyed every minute of it. The hotel staff was superb and courteous not to mention Silvestre at the pool bar and Candelario at La Concha resturant. Everything is at this hotel that we didn't even bother venturing out about town. We are definitely going back to...
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Dear Sir, many thanks for selecting our hotel to celebrate your wife´s birthday. We are so excited to know that your wife had an amazing celebration and enjoyed a lot your vacation.
Be assured that Silvestre, Calendario (your new friends) and I personally, will be waiting for your return to pamper you as you deserve.
See you soon!!!
Salvador Sanchez...
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My husband and I booked a very special room at this hotel for our wedding anniversary last week.... What a fabulous idea this was!!!
We have been to this hotel before a few times over the past 5 years and really enjoyed it but this has to be the best 2 weeks we've ever spend ANYWHERE! The food was great...
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Reviewed 23 February 2010
Dear Sir, first at all thank you so much for your loyalty during this years! Also congratulations of your anniversary. All your celebrations are very important for us, and we want to make every moment an unforgettable memorie for you. It is absolutely wonderful to hear that you enjoyed staying here with us and that all went very well. As...
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I stayed at El Cid last February and had a great time. I'd like to write a review about the sales presentation that I attended, since it is a timeshare and everyone who goes there encounters the sales going on. You hear a lot of negative comments about the aggressive sales presentations---lots of people are afraid to even go. My...
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Dear lady, we are really thankful of your comment and it is wonderful to hear that your experience here with us was excellent. We all know that for some people a time share experience can be a little bit annoying but we in our company we try hard to make you feel comfortable and free to make your own desitions,...
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My wife, son and I spent eight nights in the EL Cid Castillo Resort. We were sceptical in regards to the rumors of violence within the city. We did not see or have any issues. The staff and resort was more then we expected. We were waited on by Ivan, Leticia and Hermes at the hotel bar and evening dinners....
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Dear amigo, I am so glad to read that you and your family had a wonderful time with us and were treated as you deserve, with a personalized service, especially by Hermes, Lety and Ivan, they are only a few of many staff members who are committed in making our guests come back home with great memories. I am glad...
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As soon as I arrived at El Cid I was blown away by the view and overall appearance of the hotel. The food was always tasty, service was amazing, friendly and helpful staff, my room was always clean. I had a blast on the tours. The only thing I wished was that the poolside bars were open later, but the...
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Dear lady, I would like to thank you for giving us your preference to stay. It is really pleasant to know that we met your expectations of stay and came back home with great memories that is our commitment, to make that our guests have an enjoyable vacation.
We will be looking forward to pamper even more.
Kind regards,
Salvador...
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stayed at the el cid castilla April 14 - 21, 2012 , Had concerns about Mazatlan, they were not necessary, was completely quiet and peaceful , no worries about violence at all, felt completely safe, even walking miles from hotel. Everyone at the resort went out of their way to make our stay wonderful, Noe the bellman attended to our...
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Dear lady, we were so happy having you at this your home, it give us a tremendous pleasure to read that your stay with us was so pleasant. As you experienced, our staff make their in best in order to pamper you, in your case, I appreciate you a lot you recognition to the excellent service received by Noe, Alejandrina...
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This was our first trip to Mexico. We wanted fun, sun, food drinks and golf. After reading the positive reviews we booked for a week through WestJest under the Elite Club. When we arrived at the airport, there were no problems at all. Pronto Tours were waiting for us and directed us to the shuttle. I have to say we...
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Dear amigo first of all, thank you for taking some minutes of your valuable time to post a review on Tripadvisor and for your high recommendation. Secondly, all of us here at El Cid Castilla are glad to read that you had a wonderful stay and enjoyed every aspect of the hotel, each member of the staff is committed to...
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This was our second visit to the El Cid. The service from the restaurants was once again amazing. Especially from Mario Abundis and Francesgo Renteria. We were never left waiting for anything. If I would complain about anything at all it would the evenings shows. If I want to have my family look at half naked women dancing I would...
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Dear amigo, I thank you a lot for taking the time to post this wonderful feedback and for giving us your preference once more.
I am glad to read that our beloved staff of waiters attended your needs with promptness and efficiency that is the service that characterizes us. I would like to thank you as well for your suggestions...
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