The staff was on top of everything, the rooms are very clean. The front desk were glad to help you with directions anywhere you want to visit in Maza. The service was extremely personal and friendly. Book online for the best deal.

We just got a pleasant holiday in Mazatlan. we had made a reservation at another hotel initially, unfortunately on arrival was not what we expected, so we arrived at Luna Palace and had everything... suite was large, the beds extremely comfortable, very clean, had a small balcony with beautiful ocean view. We enjoyed the trip to Stone Island, also the... More

Upon arrival I got switched here from my reservation at Oceano Palace and expected the worst. I was SOOO wrong. Great room, great view, wonderful pool, wonderful service. And since I am afraid of heights they honoured my original request for a low floor. The WiFi antenna is at the pool so I got WiFi in my room and everywhere... More

We were passing by Mazatlan on our drive back to Canada - and decided to take a break and check out Mazatlan. After cruising the hotel strip, we randomly chose Luna Palace - and were really pleased with our stay there. The front desk invited us to take a look at the rooms that were available (gave us a choice... More

Staff was over the top helpful and knowledgeable. Beds extremely comfortable. Very clean. Balcony allowed fresh air, nice pool area, this hotel was exactly what I was looking for. everything was great.

Hi, my wife and kids booked a Junior Suite at this hotel, advertised as including full breakfast, parking, and wireless internet. She had to argue at the front desk about the breakfast, and after much debate agreed to give her 2 continental breakfast (although there were 3 of them, and the reservation indicated full breakfast). There is NO wifi connections... More

We stayed only briefly, wanting to sample various hotels in Mazatlan, but found the accommodations at Luna Palace very comfortable and clean. The pool was clean and warm, there was always a staff member watching over things from a pleasing distance, and there was a delightful small pool area for the kids as part of the big pool. There was... More

This was the 4th winter we have spent at the Luna Palace , And as before it was a great stay. The front deck staff we great they spoke very good english and were always willing to help anything that you needed. We did not eat at the restraunt, but the waiter staff were around the pool if you needed... More