Staff do not go out of the way to help you. But its clean and cheap. Staff seem to congregate and socialize instead of trying to serve you. Don't stay over the weekend kids seem to run the show. Very little supervision.

I was in Mazatlan only 5 days, would have loved me to be more. we made our reservation online and we had a great deal. This hotel is being remodeled, the room was not all that great but facilities like restaurant, pool, beach, excellent. a friend recommended it to us, we are young and we like to have fun, I... More

Among many unpleasant things, the most aggravating was ordering 2 screwdrivers at the restaurant and being brought straight orange juice. We waited for 10 minutes to return them and the waiter never came to the table. We were going to order additional ones with the booze on the side. After having to get up from the table after 10 minutes... More

I stayed at the Oceano Palace in July. It was a last minute cheap trip which I enjoyed for the most part. It was a little way's out of the golden zone but the walk was manageable. Especially if you don't go during the off season time when it's really hot! The food was good at the hotel and there... More

This could have been a fantastic stay but for the inept and cowardly actions of management, who refused to show their faces and do anything to keep a situation from going from bad to worse. And believe me, we weren’t asking for the moon, nor are we “cheapies who pay for 3 star and expect 5”. We knew from the... More

Stayed there in February for a week. We got an excellent rate on this property, and for only $25 for the entire week, received an upgrade to an ocean front room. Our room was on the 3rd floor and we had a beautiful view of the ocean below. Rooms are adequate, nothing fancy but we had an in room safe,... More

Another wonderful stay, 10 of us this time ! Great staff, always friendly and so helpful. Hats off to Señor Tony - booked 2 fishing trips and a Zip line tour that was Great ! He goes out of his way to get you good deals, and you get the trip he sets up ! The gym was a hit... More

So after reading so many reviews that had so many trivial complaints, we went there! Greeted by Alberto the bellman at the front door and checked in by Yehlina. Room was above expectations. Left 25 pesos for the maid ( sorry but cant remember her name but on 5 th floor. She left three towels , face cloths, and bath... More

Our family of 6 (kids ages 16, 14, 12, and 10) stayed here for a family wedding from March 1-3, 2013. We had a nice-sized junior suite on the 3rd floor for a fantastic price! This was a very clean hotel on the beach. The lobby check in staff was just OK. All other staff at the hotel from restaurant... More