I have never felt so welcomed in a hotel like this one. Everyone was so friendly and that is my main reason why I highly recommend this hotel. Besides that, it was well located in an area where I felt safe and had of shopping possibilities. My room was very spacious and clean. I haven't tried another hotel in Monterrey...
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Dear guest
I would like to personally thank you for the wonderful score you bestowed upon in this webpage.
the entire staff works day by day to receive these comments and the same will be delivered as a reward for this effort.
Best regrads.
Andres Santiago Diaz
Front Office Manager
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Nice well appointed rooms, though a bit old. The whole hotel is a bit old, but the staff is wonderful. They have all been there for years abd know their stuff. The breakfast menu is exhaustive and will give you everything you wish for and more. The rooms are comfortable and they have CNN English. The rest, you can fend...
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Had occasion to visit Monterey on a recent business trip, and found that the Staff at this property was very professional and made me feel as a welcome guest, as all hotel staff should but unfortunately that is not alway the case.
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Dear Guest.
Thank you very much for your comments, we are very appreciated.
For us is very important to know the feeling of the guest because is the only way to improve in our service.
Andres Santiago Diaz
Front Office Manager
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I have stayed un this hotel for a long time. Usually once a month. This time the service was not up to expectations, while the front desk continues to be extremely helpful while you are in the premises, if you need assistance and call in, your requests are not answered, and are ignored. I hope this issue gets corrected. I...
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Reviewed 13 August 2011
Hello there,
Thank you very much for your comments, we really appreciate your time to fill the survey.
Please accept our sincere apologies regarding your experience whit us. Im taking the actions necessary to correct the details, please let me know when you planning to come back.
Andres Santiago Diaz
Front Office Manager
t — 52 81 8380 7000
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As a SPG person I like to be treated specially:) And I got everything what I wanted in Sheraton Ambassador. This is a nice hotel, great location and really professional staff. I will be back for sure.
Something about Monterrey. This city is not as bad. City Center is safe and modern. Museo del Palacio is just 10 min from...
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On website it extols the amenties you get when you stay on the lounge floors, Breakfast & evening snacks in their lounge, bottled water wuiet atmosphere. Upon check in was informaed that the lounge was closed. No explanation. Great room but the noise from the elevator cables was horrendous. Rest of the complaints are minor but suffice to say, I...
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Dear Guest
Many thanks for staying with us and subsequently for having taken the time to complete TripAdvisor comments, appears from your replies that we did not entirely manage to meet your expectations for which I apologize on behalf of the entire team.
Andres Santiago Diaz
Front Office Manager
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Once again I stayed at Sheraton Ambassador in Monterrey and again it was a pleasure. The staff is so serviceminded and the hotel in total so good that the stay was perfect.
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Reviewed 30 December 2010
Hi There !!!!
Thank you very much for your comments. Please anything you may need in the near future do not hesitate to contact me directly.
We are looking forward to see you soon!
Best Regards from Monterrey.
Andres Santiago Diaz
Front Office Manager
SHERATON AMBASSADOR MONTERREY HOTEL
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The front desk staff is always willing to help and make recommendations. The location is just right. Lots of small great restaurants, and wonderful old churches very near
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Reviewed 16 January 2012
Hello There !!
We have received your feedback and are grateful to let us be your host.
We would like to see again so comeback soon.
Best Regards,
Andres Santiago
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I stayed for 2 nights on business and was impressed by this hotel. Staff were friendly and attentive. The location in central Monterrey is good. Food in the restaurant was well prepared, with a good choice. The room was spacious and well maintained, and quiet at night. I didn't try the fitness area or pool. If you are in Monterrey,...
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Hi there !!
We appreciate your good comments, we take great care to make our guests stay as pleasant as possible, and you have achieved.
Get a warm greeting from all the hotel staff
Andres Santiago
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We had a wonderful stay at the Sheraton Ambassador, from the moment one arrives to the moment of departure the service was excellent. Whether your trip is business oriented or pleasure you can expect great service, and a restful stay. The breakfast buffet was delicious and the ambiance is very nice.
Nancy
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Hello Nancy !!
For us is a great pleasure to receive and make our guests have a memorable stay.
We greatly appreciate the comments and hope to be your host again.
Best Regards.
Andres Santiago
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