Poor front desk service. Room service not 24/7. Location is close to downtown. Most visitors appears to be families. Room size average, no complaint regarding the room. Best rate through internet purchase, weekend rates lower. Somewhat slow elevators in the towers. Nice ground floor / pool. Business travelers may want to consider other options. More

I recently stayed at this Hotel.despite the glaring review, "DON'T STAY HERE!!!!" I had been a guest of this hotel two years prior, so was curious to see if there was a problem. Nope! The Hotel Lucerna is a beautiful Hotel and still is a $5.00 Taxi ride. It has all the imenities of a 4or 5 star Hotel. Clean... More

Just returned from Tijuana with a friend who is getting medical treatment there. Alonso and all the staff at the Lucerna took such good care of us. There is a large variety of food choices, the rooms are lovely, the grounds are beautiful and soothing. It is very convenient to the clinics and hospital. We will be going back. I... More

The hotel won't allow you more than the amount of registered guest into the room. It gets more complicated....so JUST DON'T STAY HERE. More

We stayed at this hotel while in Tijuana for one night. We booked the hotel on line and when we arrived it appeared to be as nice as it appeared in the pictures. Also from the boarder it was only a $5 cab ride. We were checked in quickly, and when we asked when they could bring up a crib... More

Great location, nice pool and restaurants but the rooms need some work done. The fourniture, the tv...seem to need a renovation. More

My friend had stayed at the Lucerna before and told me he'd always had excellent service. As soon as we got out of the taxi the bellman had picked up our luggage and had it at the front desk. Check in was fast and easy with my confirmation number. We requested a room on a lower floor facing the pool... More

Just spent two nights there and must say I was very impressed with the entire hotel, service and especially the bellhop Alonso. He was great at making me feel welcomed and went out of his way to great me and make my stay there enjoyable after surgery. Would highly recommend this place and will go back again without hesitation. No... More

I made a reservation for 2 nights at the Hotel Lucerna online. The next day I decided to delay my trip and called and canceled my reservation and was given a cancellation #. Then I received my Visa statement and the Lucerna charged me for one night. I called the hotel and they said I had two reservations WHICH I... More