I stayed at this hotel a few months back and had a decent experience. This time, the experience was so bad that I will not be back. It started off with the check in. I arrived at the front desk at 3:35pm. The terribly rude clerk at the desk pointed to a small sign on the desk that said "Check...
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Reviewed 20 October 2011
I am sorry to know that we did not meet your expectations during your return visit with us. We strive to make every guest a returning guest and to have let you down is unfortunate.
We aren't perfect, but we promise to do our best to make things right.I know sometimes it's hard to believe that we would not have...
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we just got home from a night at the BW after a stay on St John and my 10 year old realized that she left all her 'valuable sleep friends and blanket' at the hotel. I immediately called when the plane landed and the front desk said they had all of her items and they will send them to us....
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i am happy to report that your daughters very important items have been mailed out. Please let us know when they have safely arrived.
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My husband and I stayed here for 3 nights before going on a sailboat trip. I read all the reviews before going and wasn't sure what to expect. We had room 1304 and it was fine. I loved the view from the balcony and having the refrigerator included in the rate as well as the extra sink. The bed was...
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This hotel is an over priced Hampton Inn: beach is wonderful: food at the hotel is not worth the $$ and to go into town costs you even more $$: so for example a $29 buffet each to travel into town you would pay and additional $40 for a round trip taxi. Plus you think when the power went off...
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I am sorry to know that we did not meet your expectations during your stay with us. We aren't perfect, but we promise to do our best to make things right. We value our guests highly, and want to do everything we can to ensure they enjoy their stay. We understand that we may not be always wind up being...
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We stayed here for a full week in early March for the second time in 3 years. We met a couple on the beach who said they were on their ninth visit! Like them, we love the place. Right on the beach, friendly staff, big, clean rooms. good a/c. Comfortable beds, quiet, room safe, free internet. Free rum punch on...
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Thank you for taking the time to write about your return visit.
We appreciate your favorable comments both about the resort and about the excellent service you received. i am happy that Paul took great care of you and will be sure he receives a copy of your review.
Our goal at Emerald Beach is to make every guest a...
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We were on a cruise and did not book a tour. We took a taxie to the market in town then wanted to spend the rest of the time relaxing at a beach. This was a great inexpensive choice from town it cost $6.00 per person to get to then from there back to the ship was only $4.00 per...
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Thank you for your review. i see you enjoyed the best of what our island has to offer. Some great duty free shopping and then over to the best beach with a resort in St.Thomas!
We are always happy to welcome our cruise passengers to Emerald Beach to see what a beautiful resort we are so that when you return...
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We didn't actually stay here so I can't comment on the rooms. However we have spent the day here as cruisers several times... Most recently last week. It is a 4$ ride from Crown Bay per person each way making a day exceptional value. The beach is wonderful - we don't swim or snorkel much but a nice beach with...
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Thank you for taking the time to write about your day with us and for enjoying our facilities every time you cruise to St. Thomas.
Now, what can we do to entice you to come and stay as an overnight guest, LOL!
I agree with you, it doesn't get much better than the day you had!
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Just returned from a week long stay at the Best Western Plus Emerald Beach. With only having a carry-on size suitcase and a back pack each we were easily able to walk to the hotel and save a rather pricey cab ride, ($6.00 per person plus $5.00 per bag). Upon checking in we were hit with a $213.08 resort and...
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i am sorry for you were surprised at check-in when told that you still owed for resort fees not collected by Orbitz when you reserved with them, however they do state that Amounts displayed in the "Taxes and Fees" line for prepaid hotel transactions include an estimated amount we expect the hotel to bill for applicable taxes, governmental fees and...
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My husband and I just returned from our stay at this wonderful hotel. We liked it so much we extended our stay 4 more days, making it an 11 day stay. We would have stayed longer if there had been a room available!! The staff was very gracious and helpful, our room was very clean, the food was great, (awesome...
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Thank you for this really terrific review! I am so glad we exceeded your expectations and that you were able to extend your stay with us. When you are in paradise no matter how many days you stay it's never enough, so you must come back!
when you do return, your first bushwhackers will be on us!
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Needs a over-haul BAD and you'd be better served to walk there then spent $20.00 for 3 min cab ride from airport
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