Very conveniently located in Condado. 3 short blocks to beach, tons of restaurants nearby. Right down the street from the Walgreens for various supplies, including wine. Wifi in the room. Bus on Ashford to Viejo San Juan is very easy but one time returning the driver seemed to disappear for hours at the terminal in Viejo San Juan, aggravating a...
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Dear Sean D,
It gives us great pleasure to read that you enjoyed your recent stay at Quality Inn El Portal. For a short trip it seems you learned your way around San Juan by bus or driving a car very well. We look forward to welcoming you back. Please feel free to contact me directly at mrios@qualityinnelportal.com and I...
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I seem to "win" this place a lot when I do a Priceline-Name-Your-Own-Price deal...yes, the hallways could use remodeling but it's a nice low-key quiet spot in the middle of EVERY place you'd want to go in San Juan! Great trendy upscale pizza spot just opened next door! It doesn't have a pool but the beach is close by!
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Dear Gringa Grrrl,
Thank you for your nice review. It seems you have stayed with us a few times and you know your way around San Juan. Please feel free to contact me at mrios@qualityinnelportal.com the next time your travels bring you to San Juan so I can help you make your reservation.
Best regards,
Miguel Rios - Owner
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I stayed at the Quality Inn El Portal Last September for one night before leaving on a cruise. The service is was not friendly but also not rude. The front desk clerk at night just treated us like cattle. Just checked us in, gave us the key and told us what floor the room was in. The clerk in the...
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We apologize for the service provided upon your arrival to the hotel last September. But we would like to thank you for taking time to post your positive comments about Quality Inn El Portal. It is good to know that you enjoyed your stay at the hotel.
We look forward to a next visit in the near future, please let...
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Very courteous and helpful staff, close to Condado. Our room was quiet and clean ( 7th floor) - the only noise was in the morning when they started to get ready for breakfast overhead. One caveat- very little hotel parking. We had a rental car and arrived early and did get a spot.
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Saludos! Thank you for taking time to share your experience at Quality Inn El Portal. We will share your comments with our staff and on their behave we thank you. Our staff a the breakfast area has just been notified that they need to be more careful while setting up the breakfast area and not disturbing the guest downstairs.
Once...
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Stayed before and after our cruise. The hotel is great overall. Excellent location, can get a little noisy from the street below during the day, but less traffic at night. Like others mentioned, if you expect luxury, this is not the place for you, but if you need a good hotel at a good price, this is it. You get...
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Saludos! Thank you for sharing your stay at Quality Inn El Portal. We are glad to know that you had a pleasant stay with us and we have already shared your comments with Domingo and Stefano.
We hope you give us another opportunity in the near future.
Happy Holidays!
Miguel Rios-Owner
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Great help at the front desk..... Great location near beach in Condado.... Cheap rates... Free breakfast. What more can I say. It was exactly what we needed for our stay.
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Saludos! We would like to thank you for sharing your experience during your recent stay at Quality Inn El Portal. It is good to know that you enjoyed your time with us.
We look forward to serving you again in the near future.
Sincerely,
Miguel Ríos
Owner
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If you want something pricey and luxurious, go somewhere else. If you want a quiet, affordable, safe, clean, convenient place to stay while you spend your days touring San Juan, this hotel is great. The staff are friendly, courteous and helpful, as others have noted. The hotel is within convenient walking distance to the stores, restaurants and beaches on Ashburn,...
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December 5, 2011
Dear Matthew,
Thank you for your kind review and we are happy that you enjoyed your stay. I will certainly share your comments with the hotel staff.
Please let us know when you decide to return to Puerto Rico, we would be glad to take care of you. Please be sure to contact us at reservation@qualityinnelportal.com.
Saludos...
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This is an average hotel but at a good price. The breakfast on the roof deck is free to guest and satisfying. The staff is very friendly. 3 blocks or so top the beach, great restaurants, and casinos in the Condado.
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December 5, 2011
Thank you for your comments about your recent stay at Quality Inn El Portal. We are glad that you enjoyed your stay with us.
Looking forward to seeing you during your next trip to Puerto Rico.
Saludos!
Miguel Rios, Owner
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I travel to San Juan quite a lot, I'd say this property is similar to a simple business person's hotel, sort of like a basic Day's Inn kind of place. Yes, the hallway carpets need to be replaced but my room was perfectly clean, housekeeping was great and I felt safe at all times (I'm a woman traveling solo). I...
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On behalf of the entire staff and personally myself I wanted to let you know how delighted we are of receiving your kind words and how you enjoyed your recent stay with us. We are working very hard to keep the hotel in mint condition and your comments are a result of it.
It will be a pleasure to receive...
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The hotel is affordable and it is walking distance to the beach. The area around the hotel itself is so so and I was a little weary at nights. I stayed there by myself and it was ok but if I came with my daughter I would pay more and stay at the Hilton that is right on the beach....
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Thank you for taking time to tell us about your experience at our hotel. I am very sorry to hear that one of our female guest service assistants was unpleasant with you. We will be addressing this matter since this is inappropiate behavior. Also the security of our guests is of utmost importance, so strangers are not allowed on premises....
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