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Condado Lagoon Villas at Caribe Hilton Condominium, San Juan

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All 11 San Juan accommodations

Condado Lagoon Villas at Caribe Hilton

3.5 of 5
1 San Geronimo Street, San Juan 00901, Puerto Rico
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Condado Lagoon Villas at Caribe Hilton
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Ranked #6 of 11 Speciality lodging in San Juan
3.5 of 5 stars 131 Reviews
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131 reviews from our community

Traveller rating
    28
    51
    24
    18
    10
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Families
49
 
Couples
48
 
Solo
4
 
Business
11
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
San Francisco, California
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
“Great Location!!”
3 of 5 stars Reviewed 3 June 2013

The hotel is located nicely between the airport and old San Juan. Take about 10 mins to get to the main freeway in Puerto Rico and about 5 mins to get to Old San Juan. The lagoon villas are a 3-4 min walk to the main hotel area. They however have a separate reception area. The staff are friendly and... More

Was this review helpful? Yes 2
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
10 June 2013

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. Your comments help us improve our product and service and better understand the needs of our guests.... More

Kingston, Jamaica
Senior Contributor
42 reviews 42 reviews
40 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
“A huge disappointment!”
1 of 5 stars Reviewed 1 June 2013

My wife and I were visiting friends for the Memorial Weekend. We lived in San Juan many years ago and always thought well of the Caribe Hilton and as Hilton Honours members we stay often at Hilton hotels. I rarely write bad reviews, but this was the worst experience I have had at a Hilton in probably 10 years. The... More

Was this review helpful? Yes 1
See 2 more reviews by pr123 for San Juan
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
10 June 2013

Thank you for staying with us and for your candid feedback of your stay with us. I apologize that we did not meet expectations and we are actively working with our housekeeping team to ensure our standards of cleanliness and comfort are consistently met. I understand the look and feel of your room was of concern, we are always looking... More

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Senior Contributor
41 reviews 41 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Too much hype...”
2 of 5 stars Reviewed 31 May 2013

The Condado Lagoon, a place our family was looking forward to staying during our final days in Puerto Rico, was a bust! Don't misunderstand, the staff were friendly and helpful, and the view was spectacular but that was about it. The rooms were overpriced, the parking garage fee was ridiculous, and the restaurants were ok. Also, this is NOT a... More

Was this review helpful? Yes 1
See 11 more reviews by Kurt M for San Juan
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
10 June 2013

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico We appreciate you taking the time to share your experience while at our property and apologize for nit been able to meet your expectations. We take your comments seriously and do share with all parties involved. We hope to see you back in... More

Alpharetta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent Place to Stay in Puerto Rico”
4 of 5 stars Reviewed 28 May 2013

The Caribe Hilton just outside old San Juan is a wonderful place to stay in Puerto Rico with only minor objections with their service. The pool and spa are great and the Hilton has installed a manmade lagoon that is only available to guest. This is important since all beaches in Puerto Rico are considered public! The rooms are clean,... More

Was this review helpful? Yes
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
31 May 2013

Thank you for taking the time to share your experience and we are deligthed to read you had agreat timne here. Hope to see you back soon! More

2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great place to stay.”
4 of 5 stars Reviewed 23 May 2013

The Condado is a great place to family oriented and great for adult night life. I would definitely visit again. Centralized in a great location traveling to some great tourist destinations is easy from this location. Places such as the Morrow, the Governors mansion, the only North American rain forest, and much more.

Was this review helpful? Yes
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
31 May 2013

“Even better than it was 50 years ago” Reviewed May 26, 2013 NEW As a freshman in college remembered my stay there with great memories. Was happy to make some more lovely ones. The room on the 10th floor overlooking the beach & sunset was great. Check in & out and the concierge's help on sight seeing were all excellent.... More

South Elgin, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Way overpriced. Very good service.”
3 of 5 stars Reviewed 8 May 2013

At least I used point for the three nights there this week. I would of given one star if I was paying for the stay. The fact of the matter I travel for a living. Been to many Hilton brand hotels, mostly Hampton Inns. So I expect a room better suited for a business traveler. Fast internet, a WORK desk... More

Was this review helpful? Yes 1
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
10 May 2013

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience. Your feedback is important to us in order to better understand your needs and where we can improve. We will share your comments with our Department Heads to address any... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Follow up from feb 27,2013 review must read this”
1 of 5 stars Reviewed 24 April 2013

As you read this review take in account I previously wrote a glowing review of my feb 2013 Stay at the villas. Here's the kicker..... After we checked out and settled up Our final bill . We bragged to everyone the lovely trip we had. Unbeknownst to me our credit card was being over charged $445 for a bogus upgrade... More

Was this review helpful? Yes 1
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
10 May 2013

Thank you for your feedback, I will verify with the accounting team about your charge. If you wish you can contact me and I will gladly to assist you. More

Leesburg, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
“Great Stay In A Hidden Gem!”
5 of 5 stars Reviewed 22 April 2013

I recently returned from a wonderful stay at the Lagoon Caribe Hilton as this is a very nice property. I'll also state that I have stayed there (Lagoon) in the past but was not overly impressed as the rooms / views did not meet my expectation. Per my stay a year ago, I relocated to the main facility as i... More

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See 4 more reviews by THOMAS J for San Juan
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
26 April 2013

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your wonderful experience at our property. We work hard to exceed guest’s expectation and is gratifying when one reads reviews like yours. We thank you again for staying... More

Grand Rapids, MI
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Stay somewhere else and avoid the problems we had.”
2 of 5 stars Reviewed 13 April 2013

We booked a 7 day cruise out of San Juan so we reserved 1 night before the cruise and 2 nights after the cruise all at the Condado Villas at Caribe Hilton. We did not arrive until 5 am and just wanted to sleep for 5 or 6 hours until we boarded the ship. The manager insisted we pay a... More

Was this review helpful? Yes
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
26 April 2013

Thank you for taking the time to write a review about your recent visit to our hotel. We appreciate your input and apologize you were disappointed in your stay. We work hard to ensure our guests are safe and comfortable stay. Unfortunately charge to which you refer to, Resort Fee is a charge which is part of the regular room... More

Mphs, Tenn
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Husband and Wife Annual Getaway”
3 of 5 stars Reviewed 11 April 2013

Our overall stay was okay. The property was pretty nice. Our room was decent, but one day the maid forgot to clean the tub maybe because they were in a hurry i don't know. I called housekeeping and asked could someone come back and properly clean the tub. I didn't understand why the hotel does not have shuttle service to... More

Was this review helpful? Yes
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
15 April 2013

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. The reason why we no metro area hotel can provide shuttle services to airport and/or Old San Juan is because it not permitted by local laws. I would also like to express our sincere apologies... More

 
 
Condado Lagoon Villas at Caribe Hilton
Condado Lagoon Villas at Caribe Hilton
3.5 of 5 stars 131 reviews
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Additional Information about Condado Lagoon Villas at Caribe Hilton

Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel
Condado Lagoon Villas At Caribe Hilton Hotel San Juan
Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Speciality lodging in San Juan
Price range (per night): $156 - $337
Hotel Class:3.5 star (3.5*)
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Condado Lagoon Villas at Caribe Hilton
1 San Geronimo Street
San Juan 00901
Puerto Rico
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