The hotel is in a great location in Condado. You are at walking distance of many restaurants and shops and most important it is in front of the beach. Service is fairly good also. My main concern was the rooms. They are not as nice as they should be for a Conrad Brand. Beds are not comfortable, balcony was very... More

Overall a great place to spend some relaxing and fun time. The main hotel employes were very attentive. We had a great time at the Conrad. Customer service was great. Our ocean view was spectacular. Food was good, not amazing but, their Parcha Mohitos were the best. The poolside is another story. Waiters not very attentive I got the feeling... More

It was average as far as the food and amenities go. The view was beautiful at the ocean side and pool area neat and clean. We had an issue with the amount of the resort credit we were to receive and that is currently being worked. City view was a bit noisy.

I went to Puerto Rico for the first time last February. One of my best friends was having an all girls party there for a week. I decided at the last minute to go. Well it was peak time and hotels were very expensive so I ended up booking through Expedia. I am big on reading reviews and allowing other... More

What a disappointment. The brochure made it sound like a nice resort, however the employees made it more of a Motel 6. Being ignored and reprimanded in front of other guest by the male clerk is not an acceptable customer service practice. Oh wait...Omar thought his employee reaction was okay. I guess it is true. The management sets the tone... More

We had many issues. No one cared and was rude all the way around. The engineer was awesome and nice. But other than that... Stay elsewhere. They will also make up charges to add to your room and call you a liar when you say you didn't request them. Too many hotels in the area to put up with this... More

My mom, sister and I stayed here last week and absolutely loved it! The resort was very clean and the staff was excellent! I loved getting up in the morning, walking to the corner for Starbuck then walking on the beach looking for sea glass. The room was great and I would highly recommend getting an ocean view - it... More

Big – resort needs upgrade but still hip – GREAT sushi bar near the casino on the second floor – the breakfast café is terrible, don’t go there ever, it’s like Denny’s but worse. We stayed in a room that had a great bed. The bathroom shower was a plexi glass cube, pretty cool but it leaked everywhere. The balcony... More

Where to start? Was never told about the $50 a day hold on my credit card, 6 days = $300 of my spending money that was held up. Oh well move on to the next thing. First room still had somebody's breakfast on the table and a unmade bed. Room 2 A/C BARELY worked and had hair ALL over the... More