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Caribe Hilton San Juan

4.0 of 5
Los Rosales Street | San Geronimo Grounds, San Juan 00901, Puerto Rico
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Caribe Hilton San Juan
Ranked #13 of 44 hotels in San Juan
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2,432 reviews from our community

Traveller rating
    687
    929
    413
    252
    151
See reviews for
Families
531
 
Couples
820
 
Solo
91
 
Business
367
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
2 of 5 stars Reviewed 18 May 2013 NEW

I am on vacation and I'm going to be staying here for 8 nights when I got to my room it looked so horrible the outside doors were very dirty the glass in the shower was very dirty two of the lights are broken and the carpet is very disgusting not to mention they made me pay a resort fee... More

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Allentown PA
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW via mobile

Everyone is pleasant and helpful. We are staying in the Villas and have not checked out yet, but feltthe need to say how helpful, happy and competent the staff has been. We will be back! The eveningfront desk manager, thesecurity guard who opened our safe when we couldn't, and Jody the evening concierge. Thank you all!

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Sacramento, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

My family stayed here in April for a few nights before getting on a Southern Caribbean cruise and we really enjoyed it. The beach was perfect for my 6 year old daughter to snorkel since it is very protected and very calm, flat water. Not that we saw a ton snorkeling there but we did see fish and even some... More

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Turku, Finland
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

I stayed at the Caribe Hilton for a conference I was with. The complex is a resort and has several swimming pools, a very nice gym, tennis courts etc.--but too bad I was there for work, so I didn't really get to enjoy any of it. I had a stellar seaside view from my room, although I asked for a... More

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Cary
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 12 May 2013 NEW

We stayed at the El Conquistador (~1 hr away on east coast of island) earlier in the week and there was simply no comparison. This hotel wasn't as nice, as quiet, as welcoming as the Conquistador, yet it was priced and rated like a fine hotel. When we arrived, hoards of marathoners were leaving the hotel, and swarms of cruise... More

Was this review helpful? Yes 1
See 4 more reviews by me27513 for San Juan
Nelson T, Manager at Caribe Hilton San Juan, responded to this review
13 May 2013

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff and Management. Again, I apologize for the less than satisfying stay. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you... More

Santiago, Chile
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 12 May 2013 NEW

We spent 4 nights. The first days everything was OK. Great location near the Old San Juan and Condado which is perfect for sightseeing and nightlife. Excellent view (we had 2 rooms 14 and 16th floor of the tower with ocean view). Good gym, pool area and private beach. The hotel need some works and the cleanliness was not enough... More

Was this review helpful? Yes 2
See 2 more reviews by ClaudiaCM for San Juan
Nelson T, Manager at Caribe Hilton San Juan, responded to this review
13 May 2013

Thank you for staying with us and for your candid feedback of your stay with us. I apologize that we did not meet expectations. We shared your comments with our housekeeping team to ensure our standards of cleanliness and comfort are consistently met. I am very sorry about the condition you found your bed in and I am always looking... More

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A TripAdvisor Member
5 of 5 stars Reviewed 11 May 2013

The best Hotel that i have ever stayed at!!! it has so much to offer Excellent! will be back with my kids they will love it. The location can't be beat it has everything on site shopping, bunch of pools, beach, even scuba diving! that's just to name a few you will have to see this one for yourself.

Was this review helpful? Yes

Review collected in partnership with Hilton Hotels & Resorts

Tampa, Florida
Contributor
15 reviews 15 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 10 May 2013

My husband and I recently spent a 4 day week-end at this hotel because we ran in the First Annual PR half-marathon. We chose this hotel because it was one of the race hotels. The staff, the food at the hotel restaurants, the amenities, the pool, the beach, the warm ocean water were all great, the only negative for me... More

Was this review helpful? Yes 3
See 4 more reviews by Melita P for San Juan
Bowie, Maryland, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013

What can I say!!!!! The hotel is gorgeous, the staff excellent!!! It was a great experience. My friends and I spent five days and four nights in May 2013. I love their public beach and the location was great......close enough to walk downtown to restaurants and other sights in Old San Juan. I am planning my next visit, that is... More

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review
9 May 2013

Hello! thank you for your comments. We hope you had a wonderful time with us and at our beach! we are happy to hear that you are already planning your next visit! see you soon Nelson Torres, Hotel Manager More

Philadelphia, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013

My wife, two children and I recently stayed here while my wife was attending a conference. The hotel and grounds are beautiful with easy access to swimming pools, a calm beach ideal for small children, hammocks, a lawn chess board, building blocks, and other family friendly amenities. The staff is extremely friendly and go out of their way to be... More

Was this review helpful? Yes 1
 
 
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Additional Information about Caribe Hilton San Juan

Also Known As:
Caribe Hilton San Juan Hotel San Juan
Caribe Hilton San Juan Hotel
Hilton Hotel San Juan
Hilton Hotel Caribe
San Juan Caribe Hilton
Caribe Hilton
Hilton San Juan
San Juan Hilton
San Juan Caribe Hilton Hotel
Address: Los Rosales Street | San Geronimo Grounds, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotels in San Juan
#5 Romantic Hotels in San Juan
#7 Luxury Hotels in San Juan
#7 Family Hotels in San Juan
#9 Business Hotels in San Juan
Price range (per night): $155 - $331
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Caribe Hilton San Juan
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