My wife and I chose the AC Roulette option, both for the great price and anticipated quality of both suggested properties (GBP El Portillo and Cayacoa), as a result, upon landing in Samana, our AC Rep. Joel (nice guy by the way) informed us we were to stay at the Cayacoa.
Bus ride to the resort was ok (approx 40...
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I would rate this hotel highly with only a few negative points - Like most reviews state - awesome view, quiet relaxing location. Food was good, found buffet a little repetitive, but not much different from other hotels I have been too in the DR. Did the Gourmet and Seafood Ala Cartes - both were good. Had a great room...
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While reading some of the negative reviews, I have to wonder if we were at the same resort. I travelled with my husband, daughter and son in law. We all loved it and will go back in a heartbeat! The rooms were immaculate. The staff is so very friendly. There is a definite language barrier since we only speak English...
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We spent 4 days at this resort and had fairly good experience.
The rooms are big and have balconies; they are willing to upgrade your room from standard to room with the ocean view, which was a big plus. The personnel is super friendly and accommodating.
However they are cheating about their restaurants, which was a little upseting. You need...
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Dear TripAdvisor member:
Thank you for taking the time to share with us your observations regarding your stay in our property .
We are very satisfied to hear that you enjoyed your vacation and really appreciate the recommendations you have made to our a la carte reservation operation. We can assure you that they will be taken in consideration.
Thank...
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This resort has some of the most amazing views I have ever seen, very, very pretty. We had the upgrade, a beautiful room and view but there are a lot of stairs involved in coming or going from the main part of the resort, it is on the side of a mountain so this can be expected so if you...
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Dear TripAdvisor member:
We also would like to thank you for taking the time out to communicate your impressions with us. Please rest assured that your comments will be taken into great consideration, with the hope of better serving our valued customers.
In relation to the staff member from our Housekeeping team, for your peace of mind
please allow us...
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English beware this hotel has a minimum three and a half hour transfer from the airport Thompsons only provided an old minibus. I don't think the hotel is suitable for older people or those with walking problems. I am 61 and my husband is 64 - we are not in bad health but found getting to the restaurant and snack...
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Dear TripAdvisor member:
We would like to thank you for taking the time out to communicate your impressions with us. Please rest assured that your comments will be taken into great consideration, with the hope of better serving our valued customers.
On behalf of our General Manager and all Team Members, we apologize for the situations
you experienced during your...
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our hotel was changed 1 week before due to a referb of our original hotel we where delayed 3 & half hrs due to engine problems then when we arrived at puerta plata we had a 4hr coach journey to the hotel it took us 21 hrs from home to hotel ( never again ) when we arrived at the...
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We booked this last minute because of the price (£1300 for 2 all incl). Stayed 27th April - 9th May.
First comment / warning, if your travelling from the UK then you will have a minimum of 3.5hrs transfer when you land to get you to Samana where the Hotel is. Our flight was delayed hrs so when we landed...
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Dear Tripadvisor member:
First, we appreciate the time you have dedicated for sharing with us your experience at Gran Bahia Principe Cayacoa by this comment in Tripadvisor
We put ourselves in your place, and we fully understand your discomfort and we sincerely regret that this impression has been taken from our hotel, staff and services and that we did not...
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My husband and I stayed at the Cayacoa April 21 - 28th. This was our first trip in 18 years and decided it had to be Samana. We chose the Gran Bahia Principe Cayacoa because of the reviews we had read and the web site pictures definitely helped.
I have never seen so many smiling face in one place. The...
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Dear Tripadvisor Member:
First of all we hope you had a good trip back home
We thank you for taking the time to express your impressions of us. The customer reviews help us to improve and elevate our service. Our goal is your satisfaction.
We hope to have you in the near future at the Bahia Principe Cayacoa or any...
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my husband and I stayed here from april 26th-may 3rd,our first time to the Samana area.the resort has beautiful view's all around we stayed in the main building just off the lobby which we found to be great a little noisy at times but didn't bother us.we flew with air canada which was awesome we ended up in first class...
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Dear Tripadvisor Member:
On behalf of the entire team of Bahia Principe Cayacoa want to thank you very much such positive comments you have written us through Tripadvisor.
We already reported to the maintenance manager comments on the water pressure in the shower, who already took the necessary actions to correct this situation.
We hope to have you in the...
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