Flew Air Canada, May 13th, Airbus 319 so no tv screens in the backs of the seats. Airport arrival and transfer via bus and ferry uneventful and handled very efficiently. Room allocations handed out on the bus & wristbands put on. We had booked a Junior suite deluxe & had emailed the resort requesting the main building. We ended up... More

First we are very loyal to the Gran Bahia Chain. Having stayed at the Punta Cana and Ambar resort in the Dominica Republic, the Coba and Tulum resort in Mexico, and Runaway Bay in Jamaica. Having stayed this many times with a resort chain you pick up what the company holds as their most prestigious resort. Cay Levantado is jut... More

My wife and I got married at the resort during a week stay from April 7 - 14. We traveled with a group of 33 and as someone who is pretty laid back and accustomed to travel in the Caribbean (No Pressure No Problem), I was worried that others in our party may be more demanding. I was pleasantly surprised... More

Got engaged here was a totally amazing 2 week holiday I really want to go back soon. The views were stunning the staff so helpfull and they can't do enough for you. I would recommend it. If you want a relaxing break go here. If you like going out and doing stuff all the time this place may not be... More

We travelled back to Cayo for a two week stay this Easter for a third time. We are two families each with 9 year old children. This time the resort was much, much quieter then our previous trips to the extent that a third of the buffet restaraunt was closed off all the time we were there. Weather was hot... More

We stayed here 2-16th of may.After reading so many good reviews on this hotel I choose this hotel for our dream wedding.(big mistake).there was my husband,6yr old son and myself.The island,hotel,room and food was good,but the service was terrible.The waiters were rude and could'nt care less.Impossible to get drinks.Then when you did they got it wrong or totally forgot.The hotel... More

This is not a five star resort, and don't let anyone tell you different. Rooms might be big, but furnishings are cheap and dirty, outlets were broken, air conditioning worked occasionally and was turned off by housekeeping while you're out of the room. The food is crap, canned over salted and poorly prepared. We discovered eating at the buffet was... More

This is our 2nd time at Cayo but this time Thomson only flew to puerto plata so very long transfer of 3.5 hours. Firstly it's a lovely hotel and we were a family of 4 and we stayed in villa 4. We stayed on the 2nd may for 2 weeks. Friends came with us for the first week and stayed... More

Spent one week at this resort that I will never get back from my life. Attended this as a guest of a wedding that the resort completely screwed up. Communication, attitude, service, food, resort grounds were all terrible. Issues were constantly brought to managements attention only to have them ignore them with a smile. Infuriating. Restaurants (a la cart) were... More