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All 96 Punta Cana hotels »

Tortuga Bay

5.0 of 5
Punta Cana, Punta Cana, Dominican Republic
Hotel amenities
Ranked #1 of 96 hotels in Punta Cana
5.0 of 5 stars 212 Reviews
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212 reviews from our community

What travellers say about this hotel
  • Golf cart(20)
  • Cell phones(12)
  • Very good(10)
  • Ocean front(9)
  • Bamboo Restaurant(6)
  • VIP Airport Service(4)
  • White sand(4)
  • Bedroom villa(4)
  • Most beautiful(3)
Traveller rating
    187
    14
    5
    4
    2
Only show reviews for Family (52) | Couples (122) | Business (2)
Date Rating
CPPAtlanta
Atlanta
2 reviews
5 of 5 stars Reviewed 1 February 2012

We traveled last year via Jetsetter to Tortuga Bay and LOVED it. From the VIP service which created amazing joy and ease of travel, to the no effort check-in (in the villa with your own Villa Manager -Adriana was our's this trip and she was so helpful, pleasant, and darling), to the pleasantness of every employee on staff, on to... More

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vcalcerano, General Manager at Tortuga Bay, responded to this review
4 February 2012

Dear Sir, On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay. I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay.... More

Jenny P
Wenham, Massachusetts
1 review
11 helpful votes
5 of 5 stars Reviewed 29 January 2012
11
people found this review helpful

After ten years of marriage and traveling to different resorts for each anniversary, we have finally found the most incredible gem! From the moment we arrived, with the VIP service through the airport, no lines. We were on the beach a half hour after we landed. The service was unbelievable with the friendly and helpful staff! Our room was perfect,... More

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vcalcerano, General Manager at Tortuga Bay, responded to this review
31 January 2012

Dear Mr. / Mrs. Perkin , On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay. I am delighted to read that your expectations were met or exceeded and that you will return to us when you next... More

EHC5
Arlington, VA
1 review
10 helpful votes
3 of 5 stars Reviewed 19 January 2012
10
people found this review helpful

We stayed 4 nights in a beautiful oceanfront villa. The staff was great and very helpful. On our last night we were encouraged to attend the Dominican buffet at $45 per person. Unfortunately my wife came down with food poisioning from the early morning hours throughout the next day. We advised the management upon check out and asked if anyone... More

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vcalcerano, General Manager at Tortuga Bay, responded to this review
20 January 2012

Dear Mr. / Mrs. Gamm, First of all, we would like to thank you for taking the time to let us know your comments from your last stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us. We would like to offer our sincerest apologies for... More

Scott D
New York
1 review
10 helpful votes
4 of 5 stars Reviewed 16 January 2012
10
people found this review helpful

Quite a shame having to drive through and to a 'lesser' hotel property to play tennis....the hotel should have courts on their immediate property.....also, better to have continuous service on the beach rather than having to call as required...... More

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vcalcerano, General Manager at Tortuga Bay, responded to this review
17 January 2012

Dear Mr. / Mrs. Scott : Ref: Your comments 16 /01/2012 First of all, we would like to thank you for taking the time to let us know your comments from your last stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us. We would like... More

rlp0106
Denver, Colorado
2 reviews
7 helpful votes
5 of 5 stars Reviewed 15 January 2012
6
people found this review helpful

My husband and I just returned from Tortuga Bay after a 12 day stay. We can't say enough amazing things about this hotel. From the accommodations to the staff---everything is top notch. From start (VIP Process at the airport) to end (complimentary meal from the GM and great service from the staff), our stay was more than we ever expected.... More

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vcalcerano, General Manager at Tortuga Bay, responded to this review
16 January 2012

Dear Mr. / Mrs Vitrano, On behalf of the Tortuga bay family. First of all we would like to thank you for taking the time to let us know your comments about your recent stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us. I am... More

ddoran
boston
Contributor
17 reviews
99 helpful votes
5 of 5 stars Reviewed 13 January 2012
8
people found this review helpful

My wife and I returned to TBH for our sixth time in the past three years. As a former Peace Corps vol. here, I love the country and its people as this hotel is the best place to stay in the entire DR. The staff and the level of service they genuinely provide are what makes this place great. A... More

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vcalcerano, General Manager at Tortuga Bay, responded to this review
14 January 2012

Dear Mr. / Mrs. Doran , On behalf of team members & myself , thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay. I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your... More

SearchingUsa
USA
Senior Reviewer
10 reviews
21 helpful votes
5 of 5 stars Reviewed 8 January 2012
9
people found this review helpful

Truly one of the best experiences we've ever had at a Caribbean resort! Every staff member and every detail at Tortuga Bay was near perfect. The experience starts with the VIP airport service, which is unbelievable. The property location and facilities are stunning and the design is bright and internationally influenced. I can't stress enough the skill and professional attention... More

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vcalcerano, General Manager at Tortuga Bay, responded to this review
9 January 2012

9th January 2012 Dear Sir, On behalf of team members & myself , thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay. I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback... More

bjjja97
new york city
Senior Reviewer
9 reviews
15 helpful votes
5 of 5 stars Reviewed 8 January 2012
6
people found this review helpful

This was our second trip to Tortuga Bay having gone a year ago October just the two of us (my wife and I) The rooms and service were so wonderful that we decided to try to pull off this year bringing our entire family down...our three grown children, two daughters in law, and two grandchildren. We all arrived on different... More

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vcalcerano, General Manager at Tortuga Bay, responded to this review
9 January 2012

9th January 2012 Dear Sir, On behalf of team members & myself , thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay. I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback... More

jckmd
greenwich
Top Contributor
52 reviews
54 helpful votes
5 of 5 stars Reviewed 3 January 2012
11
people found this review helpful

Tortuga Bay is a beautiful property ,with very nice ocean front villas. the service was for the most part excellent. a few housekeeping problems, a bottle of expensive wine was put in freezer by housekeeper, and the battery needed to be changed in the smoke detector in the middle of the night,ruining a nights sleep. The latter is pretty inexcusable... More

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vcalcerano, General Manager at Tortuga Bay, responded to this review
4 January 2012

3rd January 2012 Dear Mr. Kaminetsky & Family, First of all, I wish you a very Happy New Year to you & all your family. Thank you for taking the time to write a review about your stay at Tortuga Bay. I am very proud to hear that your experience at Tortuga Bay was excellent and of course I will... More

SKPLongIsland_NY
Long Island, NY
Reviewer
4 reviews
11 helpful votes
5 of 5 stars Reviewed 30 December 2011
3
people found this review helpful

This was our 3rd time to Tortuga Bay and enjoyed it just as much as the 1st time!! We went to celebrate our 5 year anniversary and had a great time. It is without a doubt, our favorite vacation spot!! The staff is great, the beaches are beautiful and by far the best hotel in Punta Cana. Our Villa Managers... More

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  • Tortuga Bay Hotel
Address: Punta Cana, Punta Cana, Dominican Republic

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