Staff is excellent, management not so. Our stay was for ten days during the off season. We booked Royal Club and only 5 of the rooms are updated, thankfully we got one. The bed is terrible - a wood frame around the mattress left a gap of 6 inches on either side, making it very difficult to get in an... More

The hotel is large but very outdated. The rooms were standard and although my group booked for 2 double beds in each room we ended up with one King size bed instead. They did not offer us any monetary compensation, or discounts or upgrades. Although it was female family members, some of us were doubled up with persons we did... More

For the first time the First Club had a lot of people. The club has the Royal Club useing the First Club we can,t use theirs. The staff at the First Club are the BEST. The food is good,the hotel is very clean, the beach is great.

Our 4th stay at the Occidental Punta Cana, Royal Club. My husband and I have been members for 5 years, and always stay in the Royal Club. This trip we brought 6 members of our family for a 50th Birthday celebration!!! By far the best vacation due to the wonderful staff in the Royal Club section, they are amazing and... More

We spent 10 days at The Occidental Grand, we had a spectacular, memorable and relaxing time! We had 10 people return from last year at the time we were there, from all over the United States and Canada. We laughed and shared many memorable and delicious meals at the First Club Bars and Royal Club and Specialty restaurants, from morning... More

We are here still but I thought I would leave my first review as rather disappointed with this hotel. We have travelled extensively and this hotel is definitely not a 4 star... We upgraded to a concierge room and never got the fruit or wine promised, as part if the purchased package, after 24 hours we asked to be moved... More

We booked this vacation through Air Transat which turned out to offer a few added perks at the resort. The Home Run pool side bar was open to Air Transat guests for breakfast and there was an area on the beach with a bar that saved a short walk. Of all the all-inclusive resorts we have been to this is... More

My husband and I took a dream vacation to beautiful Punta Cana for 5 days, we arrived at the Occidental Resort. First thing first we were greeted with champagne and the concierge at the front desk Katherine & Israel was very friendly. We did not like the fact that our room was not ready and we had to wait for... More

This resort was clean, the room very nice and the staff friendly...all things we have come to expect from DR. The food was very nice and daily varied as well as the nightly entertainment. Unfortunately we got a few surprises along the way. One was the beach chairs...way way too few for a resort of almost 900 rooms. We witnessed... More