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Grand Bahia Principe La Romana

3.5 of 5
Ctra San Pedro-Romana km 12, El Soco. San Pedro, La Romana, Dominican Republic (Formerly Santana Beach Resort)
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Grand Bahia Principe La Romana
Ranked #3 of 11 hotels in La Romana
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1,431 reviews from our community

Traveller rating
    382
    512
    271
    140
    126
See reviews for
Families
390
 
Couples
703
 
Solo
14
 
Business
6
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

After reading the reviews religiously before my trip, I was worried. After having just come back from staying May 17-21 I can say I had a relaxing, amazing trip. We purchased our deal through Living Social and were upgraded to the Golden Club which I really do believe made a difference. We received a welcome drink, had a smooth check... More

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Yorktown, Virginia
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

We stayed May 11-18, and could not have been more pleased with the cleanliness, customer service, beautiful landscaping, and diversity of food offerings. We used the buffet and snack bar because the specialty restaurants were only open one night each that week and conflicted with getting back in time from our day trips. The wait staff all look fresh scrubbed... More

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Durham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

We have just returned from the Gran Bahia Principe, La Romana and have enjoyed a relaxing holiday in a great resort. Our room was in block 18, one of the diamond suites, and was light,airey, clean and spacious. The decor was very well coordinated and the furniture was modern and practical. Nice big bathroom with great shower and robes and... More

Was this review helpful? Yes 2
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review
21 May 2013

Dear guest, We can not thank you enough for your comments.We truly appreciate that you took the time to share about your experience during your vacation with us. Your comments are a valuable reference for other customers who are considering us for their vacations. We want to thank you for choosing our resort as your destination, we are delighted to... More

santo domingo
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 16 May 2013 NEW

We stayed at this resort a few weeks ago having stayed at other Bahias in Mexico and Punta Cana and I couldn't regret more having suggested this idea to my friends.As another reviewer put the hotel is "good,not great nor terrible",the pros:it's clean and well kept.The food selection is not bad (though the a la carte were closed during our... More

Was this review helpful? Yes 1
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review
21 May 2013

Dear Sibarii, We appreciate that you took the time to comment about your experience during your last vacation with us. In regards of your comments and issues that you experienced, we would like to extend our sincere apology, We truly regret to read about this inconveniences you had. Our main objective is to achieve your entire satisfaction. Please rest assure... More

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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

My friend and I stayed at this resort from April 26-May 4 and we both had a fabulous time. It was my fourth time to the Dominican (2 Punta Cana and 1 Puerto Plata) but first time in La Romana. I had read all the reviews, good and bad, and kept an open mind and my expectations low. I was... More

Was this review helpful? Yes 2
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review
21 May 2013

Dear Monkey_Chakra, Receive warm greetings from all the team working at Grand Bahia Principe La Romana Hotel, especially from our Quality & Customer Service Department. Thank you for your recent review on TripAdvisor, for sharing your FABULOUS VACATION experience with us and for highlighting the good aspects susch as our team, the beach, the food, the drinks in our Hotel,... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 May 2013 via mobile

Traveled 5/4-5/12 with a group of six. We had a "good" experience. There was a running joke that everything for the week was " good. Not great, not terrible, but good." I have traveled to 4 all-inclusives in Mexico prior to my stay at this resort so I think I have some perspective on what can be expected, and I... More

Was this review helpful? Yes 1
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review
21 May 2013

Dear A11ison912, Receive warm greetings from all the Staff working at Grand Bahia Principe La Romana. Thank you for sharing your comment about your experience in our Hotel, It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure we maintain and deliver the level of... More

Florida City, Florida
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 13 May 2013

We just stayed at the resort this past week. This is our second experience with this company. A few months ago we stayed at a sister property in Samana. Surprisingly, we had the same bad experience in the "gourmet" restaurant... i'll get to that in a bit. The property is beautiful of course. The beach is very nice but the... More

Was this review helpful? Yes 2
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review
21 May 2013

Dear Charlie Likes To Travel, We appreciate that you took the time to comment about your experience during your last vacation with us. We would like to thank you for your nice comments, specially those about our property and the beach. In regards of the not so good comments and issues that you experienced, we would like to extend our... More

Wilton Manors, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 13 May 2013

While making the reservation I made the decision to pay for the upgrade on our room at the Grand Bahia so that I would get all the benefits available. The hotel or Bookit messed up and we did not get the VIP service that we were promised. They set us up in the wrong room for two days and gave... More

Was this review helpful? Yes 2
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review
21 May 2013

Dear Anne M, Receive cordial greetings from all the team working at Grand Bahia Principe La Romana Resort, especially from our Quality & Customer Service Department. Your point of view has quite surprised us, since it is not usual that we receive those kinds of remarks from our clients, but on the contrary, we usually receive excellent feedback about our... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 13 May 2013

This place tries so hard to be 5 out of 5, but no, I cannot give it more than 4 out of 5. Maybe even 3.5. But then again, they tried too hard.... My first time to Dominican Republic, stayed there for 5days 4nights in early May 2013 (in fact, just came back last night - So this review is... More

Was this review helpful? Yes 3
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review
21 May 2013

Dear mk3026, We would like to thank you for taking the time to send us your recent review.. We highly appreciate your positive comments and we take good note from your suggestions to continue working hard improving our quality in all our services. It is through communications of this nature that our customers give us an opportunity to assess and... More

Princeton
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 10 May 2013

I have stayed at this hotel twice before. There is a difference in the rooms. Some are rather old, small, clean but musty smelling from the humidity. On two occasions I had rooms that required me to walk up three flights of stairs. Rooms are air-conditioned. The beach is lovely and the areas of the hotel are all very well... More

Was this review helpful? Yes 2
Customer S, Guest Relations Manager at Grand Bahia Principe La Romana, responded to this review
21 May 2013

Dear Maisha4, Receive warm greetings from all the Staff working at Grand Bahia Principe La Romana. We are so glad after having received your message letting us know your experience in our Hotel, and that you have enjoyed it, specially the Service from our Staff. Please rest assure that we are taking your observations with great consideration and that appropriate... More

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Additional Information about Grand Bahia Principe La Romana

Also Known As:
Gran Bahia Principe La Romana Hotel
Gran Bahia Principe La Romana Hotel La Romana
Santana Beach Resort
La Romana Gran Bahia Principe
Santana Beach
Address: Ctra San Pedro-Romana km 12, El Soco. San Pedro, La Romana, Dominican Republic (Formerly Santana Beach Resort)
Phone Number:
Region: Caribbean > Dominican Republic > La Romana Province > La Romana
Amenities:
Beach Business Centre Fitness Centre Free Breakfast Free Parking Children Activities Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in La Romana
#2 Romantic Hotels in La Romana
#2 On the Beach Hotels in La Romana
#3 Top resorts Hotels in La Romana
#3 Family Hotels in La Romana
Price range (per night): 137 AUD - 247 AUD
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Grand Bahia Principe La Romana
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