We traveled to Puerto Plata for the first time to this resort.Read all the reviews good and bad.We had a great time and enjoyed the staff and activities.The food was good and lot to choose from.The beaches were great and always clean.The only the problem was the vendors,just learn to say no thank you.They are only trying to make a... More

We were there Jan 11-18th. The staff was very friendly. The vendors were a bit annoying but like others have said, you just tell them no. We lost 4 days (3 nights) at the resort with our daughter being in the hospital. The resort called every day checking on her as well as Nolitours that were on site. The people... More

Average resort. Arrived 7:00 PM and our room wasn't quite ready and if we wanted a it balcony it would take even a bit longer. We waited. As we were there with our "Royal time share points" we met with our rep who gave us a tour of the property. Finally our room - overlooking the maintenance service area, no... More

I just flew in from my 5th time in the Dominican and my 4th time at Grand Paradise. I absolutely love Grand Paradise and the staff is very friendly and always happy to see us every year. The food is great--I get an omlette from "omlette guy" every morning and always tip him because he makes such a great omlette.... More

The resort and staff were really great. Clean rooms, great maid service and all service staff were terrific. Only complaint was the food . For the love of God, do something. Soooo bad had to go off site to buy a decent meal at Pizza Hut and then again to Hemmingway's Bar. Have to say Honey, Fernando, Blackie and my... More

It was definitely a "get what you pay for" vacation. Rooms were okay, but our "ocean view" was "overgrown trees" instead. We were bombarded by time share sales people and vendors the entire week. We said no, dodged, u-turned, avoided eye-contact and more...they wouldn't leave us alone! One even stood there watching us eat our breakfast and another followed my... More

on arrival was greeted by very nice welcoming staff. we were taken to our room which was clean and big and with a very comfy bed with a great view of the pool. the food was excellent some of the best we have had, there was always a different theme going on and lots to choose from. the beach that... More

to begin with this is not a 4 stars Resort. We had a real bad experience from beggining to end. Front Desk staff very rude, no helpful at all, they do not pay attention to details and they have not idea of what customer services is. Housekeeping is really bad, rooms smell like mold and dirt, they mop floors and... More

We booked last minute and got surprised by what we received. Here's the good & the bad - exchange at the airport was expensive. Gave me 33Pesos/1USD. The resort was better and gave us 38/1. - a bit of a mixup with the rooms. we booked double beds and they gave us a king size. They offered a junior suite... More