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Hotel Santo Domingo

3.5 of 5
Av Independencia esq Abraham Lincoln, Santo Domingo, Dominican Republic
Hotel amenities
Hotel Santo Domingo
Ranked #34 of 69 hotels in Santo Domingo
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67 reviews from our community

    Trip type
Traveller rating
    14
    21
    18
    8
    6
Date Rating
jersey city
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 25 April 2013

The hotel was nearly empty when I stayed and I enjoyed the peacefulness. The staff was fantastic with a special mention to Sr. Martinez. The pool was empty and a lovely place to relax. HOWEVER, the place is falling apart, haha. Virtually everything is in need of a serious upgrade. For this reason, it is way too expensive for what... More

Was this review helpful? Yes 1
See 3 more reviews by jook_savages for Santo Domingo
toronto
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 January 2013

Decent stay but I wouldn't call it an overly fancy place. Service though was very good (turning down the beds with chocolates at night was a nice touch) and the on-site helipad was convenient. The pool is very large and deep (maybe not so great for little kids though). Rooms were large but tired looking.

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GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review
11 January 2013

We appreciate your comments about our hotel services. In this aspect, we want you to know that we are committed to improving our quality. I assure you that we are working to amend those little things that you mentioned. We hope to have you here with us, in the near future. Best Regards, Lilianna Mora More

Miami, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 21 December 2012

I have never been at a hotel of such low standard .... Music blasting at midnight , and no compassion for other guests....... Even calling and asking politely to tone it down did not help. I stayed here several times 8 years ago. But things has surely changed for the worse.

Was this review helpful? Yes 1
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review
2 January 2013

Thank you for your comment about your stay at our hotel. Your feedback is very important to us. I apologize for the trouble you went through during your stay. Allow me to remember you that during the month of December, many companies make their holidays parties, besides weddings that prefer this month for the cool weather and the beautiful lights... More

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Gros Islet, St. Lucia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 18 December 2012

The Hotel Santo Domingo is the westernmost of a number of up-market hotels along the Malecón, west of Santo Domingo’s centre and is more economical than most of the others. These hotels target business travelers and participants of conferences, symposia and special events (business as well as private functions) held on their premises. The generous size of rooms, equipped with... More

Was this review helpful? Yes 1
GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review
2 January 2013

We appreciate the time you took to comment on your stay in our hotel. For us is very important the opinion of our guests. I apologize for the inconvenience that you might experienced, I assure you we will be taking steps to prevent it from happening again. Our hotel is characterized by executive guests who only come to Santo Domingo... More

Queens, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 November 2012

I am considering a trip to Santo Domingo, a city I haven't visited in 25 years. I used to vacation in the city several times a year; Hotel Santo Domingo, then a brand new property owned by Gulf + Western, was my favorite hotel. It was one of the first hotels built in "native decor" and the staff was charming.... More

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GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review
19 November 2012

Thank you very much for always choosing our hotel. We are confident that your visit will be pleasant and meet your expectations. We look forward to welcoming you soon. Best regards, Lilianna Mora More

Netherlands Antilles
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 29 September 2012

I stayed at the hotel twice and I have to admit I enjoyed my stays both times. The staff were very kind, besides that the hotel has a charm I don't have admired in other hotels, only at the Hispaniola that doesn't exist anymore. Last year i didn't feel well, and I have to stay everybody was anxious and very... More

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GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review
2 October 2012

Thank you for taking the time to provide us with your comment about your stay at our hotel. We are glad that you consider us as your home in the Dominican Republic. Hope you feel better so you can fully enjoy your next visit to our hotel. We hope to see you soon! Best regards, Lilianna Mora More

miami
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 23 August 2012

The hotel is beautiful it has an old charm and the staff was friendly. There, the porters have assistants and the assistants have assistants in other words to open a door you have to go through at least to 3 different people but then I realized that this happens everywhere in the Dominican Republic. Our rooms were old but this... More

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GuestManagerHSD, Manager at Hotel Santo Domingo, responded to this review
25 August 2012

We sincerely appreciate the time you have taken to forward comments regarding our Hotel services. On these regards, we want you to know that our commitment to quality is prevalent and your comments are very important to us since our priority is to provide customer satisfaction. we are working to amend those little details you mentioned. We look forward to... More

cabarete
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 7 July 2012

Better than my last stay here, it's from a totally different era. Breakfast was disappointing, the room was so so, the internet was not accessible, but it had a wonderful old school charm that only older hotels have. The staff was a little snobby, but whatever. Did I mention that this place has charm?

Was this review helpful? Yes 1
See 3 more reviews by kiteloungerobbie for Santo Domingo
Management response:
12 July 2012

We appreciate the time you have taken to comment on your stay in our hotel. We apologize for any inconvenience you hace had. I assure you we are taking steps to improve our services even more. I hope to welcome you to our hotel again, and this time your stay will exceeds your expectations. Best regards, Lilianna Mora More

Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 June 2012

This hotel was very beautiful. The hotel staff was friendly and courteous . The food was so excellent. I arrived at 1:30 am because my flight had changed. Although it was so early in the am the staff greated me with such kindness. I would like to mention one person in particular that went over and beyond and that was... More

Was this review helpful? Yes 1
Management response:
22 June 2012

We are pleased to read your comments about your stay in our Hotel. Thank you for taking the time to comment. Salvador has been working with the Hotel since its opening; we are very proud of his work and he is a model employee. I'll make sure to let him know about your comment and we hope to welcome you... More

Thiruvananthapuram (Trivandrum), India
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 14 June 2012

A traveller like me who is looking for big rooms this is heaven.. The hotel was just nice.. My points that were pleasant about the hotel were: 1. Staffs are really nice and kind. They give you the hospitality that you look for. 2. The bars are good.. nice place to unwind, relax or have casual business talks without much... More

Was this review helpful? Yes 3
See 3 more reviews by tantrick for Santo Domingo
Management response:
22 June 2012

Thank you very much for commenting about your pleasant stay at our Hotel. We are thrilled to read that you had a great time at our property and I am sure you will be glad to hear that we are working to amend those little details you mentioned. Thank you for your observations, I hope to welcome you back soon!. More

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Additional Information about Hotel Santo Domingo

Address: Av Independencia esq Abraham Lincoln, Santo Domingo, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 69 hotels in Santo Domingo
Price range (per night): 124 AUD - 190 AUD
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
International travelers have discovered a warm, elegant place they call “home” when traveling the Santo Domingo. A place that blends classic European styles of yester-year, with the needs and desires of the 21st century traveler. With interiors rich, native mahogany woods, verdant tropical foliage and renowned Dominican hospitality it’s a place that invites you to come for business or pleasure, the Hotel Santo Domingo.Just 30 minutes from Las Americas International Airport (code SDQ) and located on the picturesque Malecon, Santo Domingo’s ocean front boulevard is the beautiful, Hotel Santo Domingo. Surrounded by 14 acres of lush tropical gardens, the Hotel Santo Domingo’s comfortable and oversized guest rooms, along with its executive security features - such as the Excel Club Floor and private helipad, have made this stately Hotel a favorite place to stay when traveling to the capital city. Renowned for its service, facilities and fine cuisine, a stay at the Hotel Santo Domingo is an …extra-ordinary experience! ... more   less 
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Hotel Santo Domingo
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