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Paradisus Princesa del Mar Resort & Spa All-inclusive Resort, Varadero

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All 57 Varadero hotels

Paradisus Princesa del Mar Resort & Spa

5.0 of 5
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero, Cuba (Formerly Sandals)
Hotel amenities
Paradisus Princesa del Mar Resort & Spa
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81%
Ranked #6 of 57 hotels in Varadero
4.0 of 5 stars 2094 Reviews
2,528 traveller photos
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2,094 reviews from our community

Traveller rating
    1,114
    568
    232
    105
    75
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Families
89
 
Couples
1413
 
Solo
45
 
Business
20
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Charlottetown, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Lovely property, lovely people.”
5 of 5 stars Reviewed 22 May 2013 NEW

I visited this resort for one week April 18th, 2013, with a friend. We picked an all adult more upscale resort, and were happy with the overall level of this resort. It is Cuba, so you can not expect what you might in other countries, but having been in Cuba before, I can say that this hotel is very classy.... More

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Solihull, United Kingdom
1 review
1 helpful vote 1 helpful vote
“First trip to Cuba”
3 of 5 stars Reviewed 22 May 2013 NEW

Me and my boyfriend stayed here 9 - 16 May with The Holiday Place. Firstly I will say the resort is beautiful, very well maintained, pool area is lovely (although if you had a lie-in no chance of getting a decent sunbed in the shade) and the lobby bar was nice too. Public toilets around the resort were well equipped... More

Was this review helpful? Yes 2
Uckfield
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Wonderful hotel, wonderful staff and wonderful 35th wedding anniversary!”
5 of 5 stars Reviewed 21 May 2013 NEW

Really don't know how to begin to extol this hotel. OK, we were in Royal Service - in fact the first people to check in for the opening on 4th May - but we also enjoyed the all the other facilities at the hotel- and I can honestly say this was one of our best and most enjoyable holidays and... More

Was this review helpful? Yes 2
José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
22 May 2013

Dear Guest, We are very pleased to know that you had a wonderful stay with us in your 35th wedding anniversary and it is a real honor for us to hear your comments about our facilities and the exceptional service you have received from Danilo, Falcon, Miguel, Mariela, Damarys and Yannine. We´ll pass on your comments to each one of... More

Lincoln UK
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Pretty good for a 3 star hotel”
3 of 5 stars Reviewed 19 May 2013 NEW

We spent 6 days at this hotel from 2nd to 9th of May. Overall we had a good time. The positives first:- Room was spacious and kept clean enough and there was plenty of hot water. The beds were comfy and the air conditioning worked well when set to a sensible level, like 20C (not freezing). We spent 8 nights... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
22 May 2013

Dear guest Thank you for your review regarding your stay with us. We appreciate our guest’s feedback about our services; we will look into your dislikes in order to improve. We understand that every guest has a different opinion and tastes, and for this reason we accept and listen to all suggestions. We hope you are able to enjoy your... More

Tullamore, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Best hotel in Varadero”
5 of 5 stars Reviewed 16 May 2013

Sadly we only had reserved 2 nights in this resort, We could easily have stayed a week as most people do. It was genuinely the first 5 star resort we encountered in Cuba. From the moment you check-in you know the place is special. While waiting for our room keys we were giving champagne and a welcome cold towel. In... More

Was this review helpful? Yes 2
José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
20 May 2013

Dear Guest, Thank you for sharing on Trip Advisor your nice comments about your stay at the Paradisus Princesa del Mar. We are very happy to know that you enjoyed your stay with us and that you felt so comfortable. We hope that the next time you come to Cuba you will spend more days in our hotel to continue... More

ROMFORD
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“GREAT HOTEL”
5 of 5 stars Reviewed 15 May 2013

CHECK IN - Couldn't get room earlier ROOM - Good view. Bathroom needs some TLC, but overall OK BREAKFAST - A bit hit & miss but massive selection. Too many flies about RESTAURANTS - All excellent GROUNDS - Very nice and well maintained POOL - ditto LOCATION - No where to walk to, but cheap hop on/off bus outside hotel... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
16 May 2013

Dear guest I would like to thank you for your positive comments regarding your recent stay at Paradisus Princesa del Mar. Please, once again, accept our apologies for the inconveniences with the bathroom. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff. At Paradisus it is our pleasure to service our guest... More

Rio de Janeiro, RJ
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Wonderful stay, truly recommend.”
5 of 5 stars Reviewed 14 May 2013

If it is not the best, should be at top five Varadero hotels. After a considerable research of Trip Advisor reviews and photos, we decided to invest a little bit more and stay in Paradisus Princesa del Mar Resort. We don’t regret choosing it! The hotel is amazing, very pretty, extremely well conserved (very different of other Cuba hotel’s we... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
16 May 2013

Dear guest We are glad you enjoyed your recent stay at Paradisus Princesa del Mar, and we thank you for sharing your experience online. Welcoming our guest’s home drives us to serve with the finest hospitality and warmth. We will share with our staff your remarks. We will take into consideration your feedback about the restaurants, it is our mission... More

Mississauga, Canada
1 review
“This is NOT a Five Star!”
3 of 5 stars Reviewed 14 May 2013

Cockroaches in the suite, every night we killed a dozen as we returned from dinner and the entertainment. Many other guests like us, complaining about no towels, face cloths, even 2 days without beach towels. If you wanted basic service you had to tip and tip every time. Buffet closed both Friday and Saturday evening - no one told us,... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
16 May 2013

Dear guest Thank you for taking the time to share your experience with us online about your stay here at Paradisus Princesa del Mar. The experience that you have shared is far below what we would hope our guests to expect. We genuinely apologize for falling short of your expectations. We appreciate your opinion, in effort; we are working to... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Paradise - I Think Not”
2 of 5 stars Reviewed 13 May 2013

Let me start by saying I am a seasoned travel for the last 30 years. I certainly understood that you have to lower your expectations in Cuba. When I booked this hotel I was told you did not need to make reservations for the restaurants and it was a 5 star adults only resort. I booked this trip 4 days... More

Was this review helpful? Yes 1
José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
14 May 2013

Dear guest Thank you for your feedback, it is very important to us. We clearly failed to deliver the kind of service you have come to know and expect from Paradisus Princesa del Mar and I would like to sincerely apologize for your disappointments and the inconveniences caused by your experience. This is neither the norm nor a true representation... More

Halifax, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good hotel, but GREAT staff”
4 of 5 stars Reviewed 13 May 2013

Overall, a great place to stay in Varedero. A few challenges, as with all resorts: took 2 days to get hand towels, face towels and a bath mat in our room. Room service was TERRIBLE, we waited 4 hours one night and they never came. Food is what you would expect in Cuba, it is never great, but it was... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
14 May 2013

Dear guest Thank you for choosing to stay with us and for letting us know your experience in our hotel. We clearly failed to deliver the kind of service you have come to know and expect from Paradisus Princesa del Mar and I would like to sincerely apologize for your disappointment when you did not receive a good service in... More

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4.5 of 5 stars 96 Reviews

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Additional Information about Paradisus Princesa del Mar Resort & Spa

Also Known As:
Paradisus Princesa Del Mar Hotel Varadero
Paradisus Princesa Del Mar Resort And Spa
Paradisus Princesa Del Mar
Paradisus Princesa Del Mar Hotel
Paradisus Princesa Del Mar Varadero
Paradisus Princesa Varadero
Princesa Del Mar
Address: Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero, Cuba (Formerly Sandals)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Varadero
#3 On the Beach Hotels in Varadero
#4 Top resorts Hotels in Varadero
#6 Luxury Hotels in Varadero
#6 Family Hotels in Varadero
Price range (per night): $174 - $204
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Paradisus Princesa Del Mar Resort & SPA is located in Varadero Beach, the Cuban sun and beach tourist destination for excellence. This stunning Ultra All-Inclusive 5-star hotel is designed only for adults over 18. The property houses 434 rooms equipped with modern comforts and provides a varied gastronomic offer, daily activities, swimming pool and meeting rooms which convey an ambiance of quietness and service. Discover the magical peace of this hotel. ... more   less 

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Paradisus Princesa del Mar Resort & Spa
Auropista Sur, Ctra. Las Morlas, KM 19 1/2
Varadero
Cuba
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