first visit @ pulai desaru beach resort & spa , hotel is beautiful , reception staff very helpful , food nice , room clean , s/pool clean , overall very good hotel for HOLIDAY . More

Pulai Desaru is a beautiful beach resort with comfortable rooms, but customer service is very lacking in these areas: Housekeeping: 2nd day of staying, the housekeeper only made up the bed, the ameneties were not replenished, used cups are not washed and 1 towel were missing from the bathroom Coffee House: breakfast were just average, held at ala open air... More

Nice place. Room was big enough and clean. Swimming pool ok. Breakfast was good and so much variety. A la carte also good but little bit expensive.. The bad thing is no watersport. Overall is good and i will come again.. More

My dad fell off from a broken chair immediately after check-in! I called Front Desk to complain and they promised someone will come and take a look but waited in vain. I went to Front Desk and ask to speak with Manager in charge, the receptionist still asked me to wait. Finally the Manager came and I requested them to... More

My husband and I travelled to Desaru for a weekend holiday from Singapore, the Pulai appeared to be a perfect place to escape the busy city. Check in was speedy, and our first impressions of the hotel were positive, we could see there were a lot of renovations occurring. Our room was large, but the shower curtain was moldy and... More

The Hotel is Beautiful, Scenery is Great. This Hotel is Good for People Who Want to Get Away From the City to Enjoy Some Peace and Quiet & Good for Relaxing. Rooms are Big But The Reception Service is Slow and the Staff Looks so Confused, They had Miscommunicating During My Check-iN. Breakfast Was Not much Varieties and Tastless. Would... More

Before my arrival to the property, I called up the hotel number informing them that I will be checking in the wee hours of the morning. To my surprise, the first time I called, a somewhat none responsive staff told me to call back 1 hour later as she was not able to entertain my request to check in late.... More

We decided to have a taste of the resort for our up coming June holiday for a family vacation.We were taken by a few surprised during our stay on saturday 21th of April. The checkin was a breeze probably as it was only us checkin at that moment.We give it 9 out of 10.We booked for superior Room asking for... More

Decided to visit Desaru on a daytrip as it is now only 1.5 hrs from the Causeway via the new expressway. Was pleasantly surprised that the beach appears cleaner and the sea clearer than those further north! The Pulai must be undergoing a "soft upgrade" as we noticed some painting and re-furnishing going on. We had not originally intended to... More