The hotel because of its location is very nice and the rooms are also very nice. But the staff in hotel since welcome to until end was very rude. Welcome was terrible when i enterd into the hotel receptionsit asked me about booking again and again and no body picked my luggage. The staff at the breakfast wasnt good at... More

I had stayed in a Junior Suite Room recently and found the room was very clean and the bathroom as well. Breakfast is o.k with wide variety of food, Services are o.k. My appreciation of the stay is receiving warm hospitality treatment from Miss. Kotchamon & Miss. Sukjai, the management staffs of the hotel, which I will keep it in... More

I would avoid this hotel like the plague. Service is poor. Rooms are getting tired and worn out. My biggest complaint is a nightclub called T2 basically below the hotel. It blasts techno music till 2am every night of the week. The base goes through the entire hotel. Staff just say " oh yeah that's T2, everyone complains about that"

We stayed here the first night after our flight to Phuket. The hotel is big and tries to be better than it is. The room was quite dirty, especially the bathroom. The whole building needs renovation. Breakfast ok with wide variety of food, but because of the feeling of dirtyness in the hotel, I didn't want to eat from the... More

stayed for 2 nights, decor looks nothing like the website, out of 26 rooms booked for our stay 20 had cockroches, several had blood stained carpets and brown water marks on the walls, all toilets and bath/showers badly stained, bed linen was dirty and there was a general feeling of unclean and poor maintenace. reception staff rude and ignored when... More

Pretty low standard all over. Would not recommend due to filthy bathrooms, very tired decor and staff not speaking understandable English. Would not recommend to any of my friends or family. This hotel looks like it has received no attention in twenty years.

I stayed here for 2 nights because of work. Our company had a 2 day training event in the big ballroom. The banquent department was accomodating to cater to our requests, so the seminar went on very well. The room on the other hand was another issue. My toilet (wc) was clogged, called in the maintenace person not once but... More

We traveled Thailand for 3 weeks and we were so disappointed with the Metropole. We arrived late and were given a small double even though we booked a room for 4. Mistakes can happen and details can be overlooked but the way we were handled was unacceptable as was the time we had to wait. 2 hours to get a... More

nice and clean room,goodlocation but try to eat spmewhere else and some local food not in the hotel. the room rate could be cheaper as there are many hotels and guesthouse in town that worth to try and possibly cheaper.