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The Westin Siray Bay Resort & Spa Phuket

5.0 of 5
21/4 Moo 1t. Rasada | A.Muang, Phuket Town, Phuket 83000, Thailand
Hotel amenities
Ranked #5 of 28 hotels in Phuket Town
4.0 of 5 stars 382 Reviews
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382 reviews from our community

What travellers say about this hotel
  • Kid Club(16)
  • Heavenly beds(14)
  • Golf cart(14)
  • Splash pool(13)
  • Very good(12)
  • Room service(11)
  • Teething problems(7)
  • Sea view(7)
  • Phi Phi(7)
  • Soft opening(7)
Traveller rating
    161
    122
    65
    22
    12
Only show reviews for Family (99) | Couples (175) | Business (15)
Date Rating
Jedichef12
Ho Chi Minh City, Vietnam
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 8 February 2012 NEW
1
person found this review helpful

The minute my family and I arrived and were greeted in the land of smiles we felt at home. From the chilled towels and welcome drink the staff were friendly and really great with our infant daughter. The Westin kids club is great and there was always some kind of activity going on at the resort that gets you involved... More

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Reddes
Swieqi, Malta
Senior Reviewer
6 reviews
4 helpful votes
5 of 5 stars Reviewed 8 February 2012 NEW
1
person found this review helpful

We (my girlfriend and I) have recently returned from our holiday feeling ever so relaxed thanks to this particular resort. Tucked away, slightly distant from all the action, but do not let that deter you, the Westin Siray Bay offers the essence of tranquillity with stunning views of the bay. From its numerous pools with jacuzzi seats at the pool... More

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marktwojag
Newcastle
2 reviews
4 of 5 stars Reviewed 7 February 2012 NEW

really good rooms, think the resort is only about two years old, built on hillside overlooking bay, family pool lower down and (quieter)adult pool higher up, very good beds esp pillows, westins are brilliant for this, you need peaceful sleep after swimming and shopping and touring. learn hello 'so what dee car' and kob coon car (thank you) and you... More

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MickeyFontana
Contributor
14 reviews
11 helpful votes
4 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

Stayed three nights at the Westin Siray Bay with my family. It is a beautiful resort with a nice view of the sea from everywhere you are.Rooms are nice, but I have seen better at other Westin hotels. We had forgot to mention our need for connecting rooms. However - the staff were unable to give new rooms as they... More

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StarwoodPhuket, Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
10 February 2012

Dear MickeyFontana, Thank you for taking the time to provide us with concerns. We value your feedback as it assists our team to continually improve and strive to provide our guests exceptional service. I am sorry to learn that you did not feel our resort met your expectations. Rest assured we will take your comments on board and share them... More

kokolig
Los Angeles
Senior Contributor
24 reviews
7 helpful votes
5 of 5 stars Reviewed 1 February 2012

Lovely newly built property, you do need to get around with the golf carts but that was never problematic. Several pools around the property, we were in a nice suite with great views around the top. The breakfast buffet was phenomenal. The beach isn't usable and we had come to this hotel after we stayed at the Le Meridien for... More

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StarwoodPhuket, Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
7 February 2012

Dear kokolig, Thank you for sharing your experience of your recent stay at the Westin Siray Bay Resort & Spa Phuket. I am pleased to hear that you enjoyed our pools, views, and buffet breakfast. Thank you again for your review. We look forward to welcoming you back again in the near future. Yours sincerely, Stephen Morahan Hotel Manager More

travelling008
sydney
Senior Reviewer
8 reviews
3 helpful votes
4 of 5 stars Reviewed 1 February 2012

We stayed at the Westin for a week and loved it. The resort is beautiful, the breakfasts sumptuous, and the staff is lovely. Swimming in the infinity pools and watching sunset over Siray Bay is truely magnificent. Cons: the rooms we were initially allocated were musty and smelly: we had to relocate after 5 nights of complaining. What a nuisance... More

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StarwoodPhuket, Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
7 February 2012

Dear travelling008, Thank you for sharing the story of your recent visit at the Westin Siray Bay Resort & Spa Phuket. I am pleased to hear that you enjoyed our wonderful resort, breakfast, services and especially the Horizon pool. I will certainly address your concerns with regards to your room with our team, and I apologise that we were unable... More

Chris E
Brisbane, Queensland, Australia
1 review
4 helpful votes
4 of 5 stars Reviewed 29 January 2012
4
people found this review helpful

We stayed at the Westin for 6 nights in January and thought the resort was amazing. Yeah the resort is in a secluded location but if you don't want the hussle and bussle of the other major areas then this place is perfect. There was an issue when we checked in - i'd requested a king size bed however the... More

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StarwoodPhuket, Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
7 February 2012

Dear Chris E, We are delighted that you had an enjoyable stay with us at The Westin Siray Bay and hope to have you stay again with us soon. Your kind compliments will be passed onto our team members and department heads. Thank you for staying with us. Yours sincerely, Stephen Morahan Hotel Manager More

Twentytwoo
Senior Reviewer
9 reviews
4 helpful votes
5 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

We were greeted with a warm welcome and were upgraded to an indulge suite, the room was amazing very spacious with a living area, bedroom and two bathrooms plus two balconies that looked over the ocean. This is defiantly a resort that just a hotel. The pool's were lovely but i found the pool chairs would get taken up quite... More

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StarwoodPhuket, Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
30 January 2012

Dear Twentytwoo, I appreciate you taking the time to write a review of your recent experience at Westin Siray Bay Resort & Spa, Phuket. Your compliments towards the staff and resort are greatly appreciated and it will certainly inspire our associates at the resort. Thank you again for your feedback and I look forward to welcoming to our resort in... More

Gugver
1 review
4 helpful votes
1 of 5 stars Reviewed 26 January 2012
4
people found this review helpful

I'm a spg guest since years, and I'd learn to appreciate the standard. I feel in Westin the staff doesn't care of the brand image, but only of extracting money from guests that maybe will not come here any more... An example: being here with two small childeren, i've been asked to pay for the elder's breakfast. I answered that... More

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StarwoodPhuket, Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
26 January 2012

Dear Gugver, Thank you for your feedback following your recent stay with us at the Westin Siray Bay Resort and Spa. We always endeavour to take care of our guests to the 5 star standard that signifies the Westin Brand. I apologize that on this occasion you feel we have not met your expectations. The Starwood policy across all of... More

havivaled
Melbourne, Australia
1 review
2 helpful votes
5 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

The westin at siray bay is a beautiful relaxing resort, each room faces siray bay, giving you lovely views, beautiful sunsets. The discovery suite with pool access is delightful, you have afternoon sun while relaxing in your own private pool, absolute heaven! The buffet breakfasts are delicious and beautifully presented. You can sit there for hours enjoying the brekkies and... More

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StarwoodPhuket, Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
26 January 2012

Dear havivaled, Thank you for taking the time to share your experience with us and we are pleased you enjoyed our Discovery Suite, breakfast, activities, and the resort’s spectacular ocean views. Your comments will be passed onto the team. Thank you once again and we look forward to welcoming back to the resort in the near future. Kind Regards, Stephen... More

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