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The Westin Siray Bay Resort & Spa Phuket Hotel, Thailand

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The Westin Siray Bay Resort & Spa Phuket

5.0 of 5
21/4 Moo 1 T. Rasada | A.Muang, Phuket Town, Phuket 83000, Thailand
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The Westin Siray Bay Resort & Spa Phuket
691 traveller photos
Ranked #3 of 39 hotels in Phuket Town
4.0 of 5 stars 693 Reviews
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693 reviews from our community

Traveller rating
    286
    243
    102
    42
    20
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Families
173
 
Couples
298
 
Solo
31
 
Business
38
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Petaling Jaya, Malaysia
Top Contributor
50 reviews 50 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
34 helpful votes 34 helpful votes
“It's Good to be Back!”
5 of 5 stars Reviewed 14 May 2013 NEW

We went back to the Westin for the 2nd time after 2 years and we believe that it is a tremendous improvement! The hotel is still relatively new but they have ironed out the kinks we encountered during our last visit. The resort is now double in size compared to Oct 2010 and we get to try out the newer... More

Was this review helpful? Yes
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
17 May 2013

Dear rabidcow, Thank you for sharing your feedback. I am excited to hear that you chose to return to The Westin Siray Bay. I am glad that you enjoyed the room and our SPG platinum benefits and once again, congratulations for your 2nd anniversary. My team and I are glad that you had a great time staying with us. Thank... More

Nilai, Malaysia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Great Stay, Relax.”
5 of 5 stars Reviewed 11 May 2013

Stayed 2 nights in this hotel and it was great. We get early check-in and the view of the hotel is great. The room was great sea view and I can see the Horizon Pool from my room as well. I love the environment so much, quite and not crowed maybe due to the location. Location is great and not... More

Was this review helpful? Yes
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
15 May 2013

Dear JohnMaxTeh, Thank you for sharing with us your wonderful experience. I am glad that you enjoyed your stay at The Westin Siray Bay. Thank you for your inspiring compliments and I will be sure to pass them onto the team. We look forward to another opportunity to welcome you back in the near future. Warm regards, Thomas Mueller General... More

Bangkok, Thailand
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Standards may be slipping”
4 of 5 stars Reviewed 9 May 2013

I stayed at the Westin a few years ago when everything was nice and relatively new. My stay there last month was still nice but certain things had lost the edge - which were there before. First off and noticeably is the addition of two large tour desks in the lobby, one most certainly centered around the many Chinese guests... More

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StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
13 May 2013

Dear siampaul, First of all, thank you for coming to stay with us again. I sincerely apologize that your stay did not meet your expectations. I thank you for sharing with us your feedback about the room and pools as I will discuss these personally with our team. I am sorry about the traffic at the lobby. There is only... More

Singapore, Singapore
1 review
“Sub-par if comparing with other Starwood properties”
3 of 5 stars Reviewed 9 May 2013

A bit disappointed honestly. Especially since it was my first time visiting Phuket (I spent 5-nights on a sailing yacht before a one-night staying here, and I chose this hotel by SPG's recommendation). Our suite room was good and clean, with a nice balcony and sea view, so that was nice. Too many tourist groups checked in, so it was... More

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StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
13 May 2013

Dear yysing, Thank you for taking time to provide your review. We appreciate your feedback as it continually allows us the opportunity to review and improve our service and facilities. It disappoints me to hear that you were not completely satisfied. I apologize that you feel our recommendation was not what you expected. I will discuss with the team for... More

London, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Great resort, location tricky”
4 of 5 stars Reviewed 7 May 2013

A lovely resort with great views and a beautiful pool. Good for the family. Rooms are well appointed and all face the ocean. I would return, but there are many other upmarket places on Phuket so you are really picking this based on where you want to be on the island. On the south east side of the island so... More

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StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
13 May 2013

Dear Simone W, Thank you for sharing your stay experience with us. I am glad that you enjoyed the beautiful views of Siray Bay from our resort. As for resort location, we are located on the east coast of Phuket where you can truly relax and recharge in a peaceful and calming ambiance. I hope you will consider returning to... More

New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Not too impressed”
2 of 5 stars Reviewed 7 May 2013

I am a little surprised by the very nice reviews by the other travelers of this hotel. For a Westin, I thought this hotel was sub-par with the other Westins I have stayed in and the level of service was far worse than any other Starwood property I have been to. First off, let me say that the hotel pool... More

Was this review helpful? Yes 2
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
10 May 2013

Dear NaomiNY, Thank you for taking your time to provide a review of your recent stay with us. We appreciate your feedback as it provides an opportunity to review and improve our service. I sincerely apologize for the in-room dining incident and your spa experience. Your feedback has been noted and I will personally discuss with our team to make... More

Des Moines, Iowa
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“High Society”
4 of 5 stars Reviewed 6 May 2013

Foo-foo, if it's your style. High quality all around. Nice infinity pool, breakfast, and kayak rentals, too. Located on the side of a mountain, so difficult to walk around during the day. Golf carts "taxis" were available on request and prompt.

Was this review helpful? Yes
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
7 May 2013

Dear MLA2009, Thank you for your comments. It certainly sounds like you had an enjoyable stay with us. I am glad that you enjoyed the pool and breakfast. I look forward to welcoming you back again in the near future. Warm regards, Thomas Mueller General Manager More

Bangkok, Thailand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
62 helpful votes 62 helpful votes
“Very impressive”
5 of 5 stars Reviewed 5 May 2013

This is the hotel exactly in my dream. Fell in love with it at first sight. The scenery across the hotel is great, especially the main pull where you can chill out enjoying the romantic sunset. Breakfast is great with variety of food to choose for .. and very nice staff. Love it.

Was this review helpful? Yes
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
7 May 2013

Dear Artty2001, Thank you for your amazing comments. I am naturally delighted that you had a wonderful experience with us. I truly appreciate your kind words and I certainly hope it won’t be too long until your next trip to The Westin Siray Bay. Warm regards, Thomas Mueller General Manager More

Singapore, Singapore
Top Contributor
66 reviews 66 reviews
65 hotel reviews
Reviews in 41 cities Reviews in 41 cities
38 helpful votes 38 helpful votes
“Gorgeous views”
4 of 5 stars Reviewed 4 May 2013

Stayed here for a long weekend in January. We chose the Sala Pool Villa, which had a small plunge pool that overlooked Siray Bay. The villa was nice and well maintained. Check in and check out was quick. We arrived early for check in and our room was already ready. I also had to request late check-out as our flight... More

Was this review helpful? Yes
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
7 May 2013

Dear corky_c, Thank you for providing your review. It is great to hear that you had a wonderful stay in our sala pool villa. I am glad that you spent time enjoying our resort facilities such as Heavenly Spa by Westin and the pools. Once again, thank you for your refreshing comments and I look forward to welcoming you to... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Service falls way below expectations”
2 of 5 stars Reviewed 3 May 2013

My girlfriend and I wanted a nice relaxing weekend in Phuket. And despite all the negative reviews on service, I ignored it and booked The Westin Siray Bay Resort anyway (I'm fairly low-maintenance). My mistake! I will never doubt a TripAdvisor Review again. Here were all the issues: 1. As everyone notes, the hotel is located on a hillside. Our... More

Was this review helpful? Yes
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review
7 May 2013

Dear ghktravels, Thank you for providing your feedback. I apologize for the issues regarding buggy service, concierge, dining experience and tour desk which you have encountered during your stay. I have personally discussed with our relevant managers of the concerned areas. I appreciate your comments as this will guide us to improve experience for other guests in the future. I... More

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Hotel Summarization (Beta)

What travellers say

  • “Very good” (55)
  • “Kid Club” (38)
  • “Heavenly beds” (33)
  • “Seasonal Taste” (29)
  • “Golf cart” (29)
  • “Splash pool” (26)
  • “Happy Hour” (23)
  • “Free shuttle” (22)
  • “Sea view” (20)
  • “Room service” (12)

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Additional Information about The Westin Siray Bay Resort & Spa Phuket

Address: 21/4 Moo 1 T. Rasada | A.Muang, Phuket Town, Phuket 83000, Thailand
Region: Thailand > Phuket > Phuket Town
Amenities:
Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Phuket Town
#1 Romantic Hotels in Phuket Town
#1 Luxury Hotels in Phuket Town
Price range (per night): 149 AUD - 356 AUD
Hotel Class:5 star (5*)
Reservation Options:
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Also Known As:
The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
The Westin Siray Bay Resort & Spa Phuket Hotel
The Westin Siray Bay Resort And Spa Phuket
The Westin Siray Bay Resort & Spa Phuket Thailand

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The Westin Siray Bay Resort & Spa Phuket
21/4 Moo 1 T. Rasada A.Muang
Phuket Town, Phuket 83000
Thailand
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