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Quality Hotel Apollo International

4.0 of 5
290 Pacific Highway, Charlestown, New South Wales 2290, Australia
Hotel amenities
4.0 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    4
    17
    3
    1
    2
Date Rating
jandk_95
Coffs Coast
Senior Contributor
35 reviews
5 helpful votes
4 of 5 stars Reviewed 10 February 2012 NEW

We stay here regularly as we attend medical appointments at John Hunter Hospital. The staff are aways friendly as we arrive late at night. The rooms are spacious and clean. We have not stayed in the new rooms yet, but we are lookign forward to trying them out. More

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sanfoin
Epsom, United Kingdom
Senior Contributor
27 reviews
21 helpful votes
4 of 5 stars Reviewed 3 January 2012

We stayed in one of the new rooms recently built but unfortunately the garden room promised didn't exist as it is now a building site.This will be a very nice hotel once the building work is complete.Our room was excellent apart from the view, would suggest that you check at the time of booking that your room isn't overlooking the... More

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Linear5, Owner at Quality Hotel Apollo International, responded to this review
17 January 2012

Thank you for your review. We note your comments about the building works. It is unfortunate that there was an impact on your view but, on the other hand, our guests have not generally been disturbed by the building works, which are almost complete. Within a few weeks our new wing will be open, and all our existing rooms will... More

ronno65
Sydney, Australia
Reviewer
3 reviews
1 of 5 stars Reviewed 19 December 2011

i was worried when we arrived to the construction site that was the carpark. I was more worried when we got to the room and the room next door WAS the construction site. Work started at 6.30am and so we were thus awaken at 6.30am. We were not warned of this when we booked the room a few days before.... More

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Linear5, Owner at Quality Hotel Apollo International, responded to this review
21 December 2011

We refer to your review. We are most apologetic that you were disturbed so early and that your perception was that we were insensitive to your complaint. Obviously we have done our best to ensure minimal disturbance of our guests, but it is not always easy to micro-manage the builders. However, in the light of your complaint, we have put... More

jpflying
Australian
Contributor
16 reviews
15 helpful votes
4 of 5 stars Reviewed 7 December 2011

Stayed at this hotel for two nights to meet some of our clients from central NSW. The staff was very friendly, the rooms were very good as was the resturant. There is a lot of construction work happening at the hotel, but this did not bother any of us (we had five rooms) and it was not noisy. We used... More

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Linear5, Owner at Quality Hotel Apollo International, responded to this review
11 December 2011

Thank you for your review. We appreciate you taking the time to post your kind comments. We value your comments and look forward to welcoming you back again soon. Within a few short months, our hotel will consist of 44 new rooms, and 50 totally renovated existing rooms.We acknowledge that we are a fair distance from the airport, but Charlestown... More

Zietta04
Sydney, Australia
Senior Reviewer
10 reviews
4 helpful votes
4 of 5 stars Reviewed 25 November 2011
1
person found this review helpful

I spent 4 nights at Apollo.My first night i arrived it was pouring with rain and very windy. The room i was in had and internal door and one to the balcony which most of the night i could hear a whisteling nosie from the wind,so no fault of the hotel.On my request I was then move across to the... More

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Linear5, Owner at Quality Hotel Apollo International, responded to this review
28 November 2011

Thank you for taking the time to write your review. We have taken steps to ensure that there is no repeat of the banging door problem or the early start by the builders, and we apologise for having disturbed your sleep. We look forward to welcoming you back again and, hopefully, there will be no repeat of the problems that... More

blpa321
sydney
2 reviews
5 of 5 stars Reviewed 20 November 2011

From the moment I rang to book, to when we checked out after a (too) brief stay, nothing was too much trouble for the lovely staff of this hotel. They were outstanding - even reprogramming the Foxtel sports channel so this cricket tragic family could watch the Test match! (Which by the way - they did without us asking after... More

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Linear5, Owner at Quality Hotel Apollo International, responded to this review
22 November 2011

We thank you for taking the time to write your most generous review. Our General Manager, David Ingleton, has infused his team with a culture of service far beyond the norm. This positive feeback is most gratifying, and we are most appreciative of your comments and your recommendation of our property to others. As you know our new rooms are... More

London018
London
Contributor
19 reviews
15 helpful votes
4 of 5 stars Reviewed 15 November 2011

Stayed here for one night on a work trip. As mentinoed previously there is renovation work currently going on at the hotel. I arrived after work and there was no noise or interruptions associated with the renovations. The only minor inconvenience is that some of the parking spaces have been sacrificed for the storing building material and machinery etc. Having... More

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Linda P
Wollongong
1 review
4 of 5 stars Reviewed 14 November 2011

I stayed at this Hotel in August this year, I wanted to getaway from home for a few days,The Staff were friendly and approachable, the meals and room sevice was great, close drive to Newcastle and the Shopping Centre is 5 mins away and it's massive, definatley come back had a a wonderful stay. More

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Linear5, Owner at Quality Hotel Apollo International, responded to this review
15 November 2011

Thank you for your most generous review.We are so pleased that you enjoyed your stay with us. Our General Manager has circualated the review to his enthusiastic team. This feedback is most gratifying, and we look forward to welcoming you back again - hopefully, in the very near future. Thank you again for taking time out to write your review.... More

Tracey B
Sydney, New South Wales, Australia
1 review
5 of 5 stars Reviewed 8 November 2011

I stayed at the Apollo for 2 nights for business. I have stayed previously in the older styled rooms and have to say, the new room I stayed in was very nice, modern, well equipped and spacious. There was no hair dryer in the room when I arrived and after one phone call to reception, one was delivered to my... More

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Linear5, Owner at Quality Hotel Apollo International, responded to this review
14 November 2011

Thank you very much for taking the time to write your review. All the small gestures that you describe clearly go to making a stay with us special. Our General Manger, David Ingleton, has created a culture of "service with a smile"and your positive feedback is most gratifying. Our builder is going out of its way to ensure that there... More

Power_Ranger70
Ballarat, Australia
2 reviews
4 of 5 stars Reviewed 26 October 2011

It had been more than 5 years since I'd stayed at and staged a training workshop at the Quality Hotel Apollo International, but I was delighted to find that my good memories of past experiences there were still still justified as I found the service from the staff every bit as good as I remembered! A few points that made... More

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Linear5, Owner at Quality Hotel Apollo International, responded to this review
28 October 2011

Our sincere thanks for taking the time to write a review. Your high praise of our attention to detail and the attitude of our staff, is much appreciated. Our General Manger, David Ingleton, has infused his team with a service ethos that is beyond the norm, and your comments are most gratifying. As you point out the hotel is undergoing... More

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Quality Hotel Apollo International Also Known As

  • Quality Inn Newcastle
Address: 290 Pacific Highway, Charlestown, New South Wales 2290, Australia

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Quality Hotel Apollo International
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