We traveled here for a wedding and despite a hidden and nondescript front entrance this hotel is breath-taking. We spent the better part of two days just exploring the hotel grounds. The nearby village is also quaint and worth walking around. There are grocery stores and some food vendors in the village in addition to those offered by the hotel.... More

Fantastic place! Very charming atmosphere all around the hotel; an historical semi destroyed sugar mill. Good service and food. The only problem I noticed was the quality of the beds. More

Loved the Hacienda, we where there for a wedding its an amazing frame for such event. As a hotel is just OK, there where so many downsides to overview them. The room: You can hear everything going on outside, if you are a light sleeper you would definetly will complain about it, the shower curtain was old and had mold.... More

This hotel is a lovely get-away if you're looking to say on site and rest. There is very little else to do as the hotel is hidden away and actually a little difficult to find. To be fair, we were told the hotel was only recently acquired by the Fiesta American chain and it under remodeling. The extensive grounds are... More

Service service service is most definitely not priority at this otherwise wonderful hotel set in a former Mexican sugar cane hacienda in the State of Morelos. Let's start by the location. The Hacienda is close to Mexico City on the Carretera del Sol, the highway leading to Acapulco, just minutes away from the eternal spring city of Cuernavaca. Hacienda San... More

Worst service from all hotel services. The restaurant was so slow we had to get out and pick up pizzas for dinner ! The management is completely absent and does not care about their guess. It is a shame because the buildings are beautiful. More

Really this has been the worst hotel I´ve ever been, terrible service, overpriced, they charge as if were a boutique hotel and is just like a motel 8. the restaurant ran out of food twice during our stay, and we stayed 3 nights !! Think twice before you stay there!! More

the place i really beautiful ... but ... 1) we stayed there for a wedding. ariived on thursday which was fine. but then it turned friday and the rest of the group arrived. and guess what... they had no room. the explanation of the hotel was that another group which was there already a couple of nights before decided to... More

I had a reservation with them and they just gave it to someone else. Now I have no room for the wedding of a family member and there are no other hotels nearby. I don't know what to do because they never told me anything and they just do not reply to my emails. This is unbelievable. Please Do not... More