Travelled to the Azores in July and must say it was great. The island of Sao miguel was beautiful. The hotel was very nice and the location stunning right on the ocean but unfortunately the customer service was lacking. The hotel is about 20 minutes from the capital city of Ponta Delgada and there is local bus service at the... More

Well, this hotel is situated nearby Vila Franca do Campo, but you need a taxi or a car to go there. There are no sidewalks or bike trails at all, only a small and quite busy road. But... it's such a nice hotel! Large rooms, balcony and a nice helpfull servicedesk. It's very quiet also. The breakfast is ok and... More

This hotel gave us a very comfortable week on Sao Miguel island. OK some of the public areas could do with a bit of freshening up. Stairway and hall carpets were badly worn dirty and stained, and the terrace outside the restaurant was a bit shabby, and some of the pool loungers were broken. But our room was huge -... More

Stayed here August 2011. The Hotel has seen better days but still was nice and reasonable. The rooms were very large (suites with multiple rooms). You could not ask for more in the rooms. They were clean and I would say above average, but not luxurious. Pool area was ok but no staff. No one at the bar area or... More

We stayed one week in this hotel. Had read some reviews and didn't have too high expectations about the food. So we got really surprised about the breakfast. Beside different kind of bread, cereal, bacon & eggs there were different kinds of fresh fruit every morning as well. The buffet at evening was OK, but one could long for something... More

I must start by saying that if you go to Sao Miguel do not stay in the bigger villages or Ponta Delgada, stay near the ocean and nature. The hotel exceeded our expectations, room (junior suite) was really spacious, own balcony with beach/sea view, fridge tv, bath, shower, everything and the room was cleaned every day. As hotel guest you... More

Arrived before check in and was promptly, and not nicely, told that we could not check in until until 2:00pm (it was now 10:00am). No offer to take our bags, recommend a restaurant, cold drink, etc. I had opted to stay at the Presidential Suite because I was with my two sons and my Dad. I wanted a room where... More

One of ower best vaction's, something to see, experiense, and do. Wale safari was verry god. Sao Miguel is a beautifule island all over. The only down side are that the food are not eanything spesial, it is only food. More

Even though we expected the food to be bad after reading some of the comments here we were disappointed. No taste, too dry, overcooked and not very nice looking. After a week at Bahia Palace we couldn't wait to get home and cook for ourselves. Unfortunately somebody had put water in the airfuel so we had to stay another night,... More