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All 3 Le Francois hotels »

Le Cap Est Lagoon Resort & Spa

5.0 of 5
La Prairie, Le Francois 97240, Martinique
Hotel amenities
Le Cap Est Lagoon Resort & Spa
Ranked #1 of 3 hotels in Le Francois
4.0 of 5 stars 108 Reviews
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108 reviews from our community

    Trip type
Traveller rating
    50
    30
    16
    10
    2
Date Rating
Sharm El Sheikh, Egypt
1 review
5 of 5 stars Reviewed 7 May 2012

My wife and I stayed to this hotel few week ago.From accomodation to Food and service evrything was fantastic. The food from the gastronomic restaurant and from the beach restaurant was certainly the best food I never had.Good ambiance and friendly service during all our stay.We will definitely coming back very soon. More

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Valerie Deguitre, Responsable commercial at Le Cap Est Lagoon Resort & Spa, responded to this review
9 May 2012

First at all please let us thank you for having taken the time to give us your feedback following your stay with us. We will pass on your comments to the team. They will also be a great source of motivation for us. We hope to have the pleasure of welcoming you back very soon, Many thanks once again. Kindest... More

San Francisco
1 review
5 of 5 stars Reviewed 24 April 2012

My wife and I stayed at Cap Est in October 2010 (yes I know that was some time ago!) and will never forget this place. While it was out of season and we came as a package from American Airlines, we were treated as the 'only' guests that the Resort had. Staff were without fault, some spoke English (why do... More

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Valerie Deguitre, Responsable commercial at Le Cap Est Lagoon Resort & Spa, responded to this review
2 May 2012

First at all please let us thank you for having taken the time to give us your feedback following your stay with us. We will pass on your comments to the team and we are sure that they will be delighted to read them! They will also be a great source of motivation for a team that takes pleasure in... More

Fort-de-France, Martinique
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 18 February 2012
3
people found this review helpful

I invited a group of sales managers for dinner at the beach restaurant of the resort (which is not the main restaurant). Avoid this place! Food is very average, service is appalling and prices are a rip-off (130€ pp for a cocktail, a salad, a steak, one scoop of ice-cream and some average wine). I had decided not to review... More

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Anthony Torkington, Directeur général at Le Cap Est Lagoon Resort & Spa, responded to this review
21 February 2012

First of all please let me thank you for having taken the time to give us your feedback following the group dinner you had at our beach restaurant. In order to be able to reply fully and try and understand why the service and food were visibly not up to your expectations, could I ask you to be as kind... More

Prague, Czech Republic
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

I can recommend this resort. It is the best accommodation on the whole island. I liked very much dinners at the restaurant Le Belem with professional service. On the other hand I recommend the book 15 minute French. To understand something is very helpful (e.g. at breakfast: Do you have a pancake? No. Hmm… Do you have a crêpe. Yes.).... More

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Anthony Torkington, Directeur général at Le Cap Est Lagoon Resort & Spa, responded to this review
21 February 2012

First of all let me take this opportunity to thank you for having given us your feedback following your recent stay with us. We are delighted that the quality of the hotel and the service that we provide met up to your expectations. We are currently working on a training program to enhance the level of English that is spoken... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

Upon arrival we had to take our luggage to the reception area as there was no one around to take care of it! Finding someone who can speak English is like winning the lottery! When I mentioned this to the GM his reply was that his clients are usually French (speaks for itself)! When I asked the reception about site... More

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Anthony Torkington, Directeur général at Le Cap Est Lagoon Resort & Spa, responded to this review
23 January 2012

Dear Sir, First of all may I thank you for having taken the time to publish your comments on Trip Advisor following your recent stay with us. It is a shame that the discussion that we had together at the end of your stay is not completely reflected in the comments that you have made. Effectively I told you that... More

Rome
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

Our experience at the Cap Est was a very positive one - the setting is beautiful as the resort lies within a charming laguna, with crystal clear waters and immersed in vegetation. The main area of the resort is simple, with basic tropical style furnishings (lots of wood, flowers, bamboo etc with an oriental touch such as incense burning). The... More

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Prague, the Czech Republic
Senior Contributor
27 reviews 27 reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 13 June 2011
1
person found this review helpful

Despite not everything is great about this place, I love it, because it is so beautiful! We spent a week in this resort in the beginning of February with our little twin boys. We were welcomed very warmly and were explained everything. We booked a deluxe suite which was simply great. We liked it very much. It was so comfortable... More

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Senior Contributor
31 reviews 31 reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 6 May 2011
10
people found this review helpful

Cap Est We stayed for seven nights in April 2011 in a deluxe lagoon room with private pool.  Summary: Overall, Cap Est is a lovely location, and our room (deluxe lagoon view with plunge pool) was very nice.  Unfortunately, at times, this felt less of a holiday in paradise and more of a trip to Fawlty Towers!  The hotel -... More

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svdk5259, Directeur général at Le Cap Est Lagoon Resort & Spa, responded to this review
12 May 2011

First of all may we thank you for having taken the time to give your comments on TripAdvisor following your recent stay with us. We have analysed the remarks that you have made and will use them to try and improve both the quality of our property and the services that we provide. We very much hope that we will... More

Le Lavandou, France
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 24 April 2011
3
people found this review helpful

This is not a "Resort" - its facilities are far too limited. It is in the wrong place: you need a car or a taxi to go out anywhere, since you can't walk along the sea in either direction (because of private land), and the roads outside the gate pass through housing estates. Also the Atlantic side of Martinique is... More

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UK
Top Contributor
54 reviews 54 reviews
Reviews in 38 cities Reviews in 38 cities
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 1 April 2011
2
people found this review helpful

We stayed for 8 nights at the end of March in a deluxe suite with plunge pool. The resort is all-suite (50 rooms) and has three basic grades of room, all of which have a sea-view, many actually edge onto the beach. The room we had was amazingly private and yet had an un-interuppted view of the lagoon and private... More

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Additional Information about Le Cap Est Lagoon Resort & Spa

La Prairie, Le Francois 97240, Martinique
Price range (per night):* 527 AUD - 543 AUD

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