We have just spent 6 days at the P.B.R .The hotel is the perfect place for unwinding and relaxation with a fab pool , spa and the beach right on the doorstep . The staff were lovely , friendly and above all happy people . The food and service were excellent . We had a beautiful room with stunning views...
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Dear Guests,
Thank you very much for writing a review on Tripadvisor. I am glad to hear you had a fabulous time with us and that you find our staff happy and lovely. After all happy staff means happy guests, (and of course happy manager) :-)
Well noted your comment about the shower gel and rest assures we will address...
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We have just returned from Phuket.
Arriving in the dark with a self drive from the airport we couldn't find the hotel which is a little out of the way down a side road. Luckily I had their number and 'phoned. A driver was promptly sent to our location and we were guided to the hotel. As it was our...
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Dear Guests,
Thank you very much for sharing your experience with other Tripadvisor members.
We are delighted to hear that you had a great time with us and we are all looking forward to welcome you back to the Panwa Beach Resort.
With warm regards,
Claude Sauter
General Manager
Panwa Beach Resort
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I have stayed at this Hotel 3 times- last time in April 2012. And even the hotel was excellent in the past ( which is the reason why I returned) this time it was even better. The location is excellent if you appreciate peace, a beautiful beach and a marvelous sunset , in addition to the most caring and service...
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Dear Guests,
Thank you very much for your kind words and we are so glad to hear that you have enjoyed our services and notice the improvements.
We are looking forward to welcome you soon to the Panwa Beach Resort.
With kind regards,
Claude Sauter
General Manager
Panwa Beach Resort
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This was the best hotel we lived in on ouer 3 week stay in Phukett islands. The peopele in how worked ther did a werry good worke, the hotel had the best service. The hotel private beach was exelent with cheep restrant beside with werry good Thai food. But was litel far to nearest city but we hired a cab...
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Dear Guests,
Thank you very much for writing a review on Tripadvisor. Together with my staff, we feel very proud that you "nominate" us to be the best hotel in Phuket.
We are looking forward to welcome you back and kindly let us know if we can be of any assistance.
Warm regards,
Claude Sauter
General Manager
Panwa Beach Resort
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We have just came from a very relaxing 7 night stay at this lovely hotel. Initially I was apprehensive about this hotel as some of the reviews on trip advisor were very poor. The first night we got there the hotel had overbooked us and offered to put us up in their sister hotel the Bel Air down the road...
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Dear Guests,
Thank you very much for sharing your experience at the resort with other travelers.
I am sincerely sorry that we had to send you to another resort for the first night. It was not intentional and our sincere thanks for your kind understanding.
Thank you for your comments on the food and this will help us to improve...
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This is a fantastic hotel, beautiful quite beach overlooking Friendship bay, just a few feet from a lovely little bar to sit a enjoy some lovely food and drink and watch the sun set, we found the last bar is the best! The rooms are not what sell this hotel however they are nice and clean and large so lots...
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Dear Guests,
Thank you very much for taking the time to write a review on Tripadvisor.
We hope to have the pleasure to welcome you back to your "Little Oasis"
With warm regards,
Claude Sauter
General Manager
Panwa Beach Resort
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We have just returned from a fantastic 25 night stay at this beautiful boutique hotel whose staff went out of their way to make sure everything was perfect for us. Thank you all.
This hotel is suitable for people who want an escape from the hustle, bustle, noise and pressure of everyday life in a perfect setting with kind, friendly...
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Dear Tony,
This must be the nicest Tripadvisor review I have ever read :-) Thank you so very much for giving so details information about the resort but also about activities outside the hotel.
I am sure this is going to help other travelers to make their choice.
We are looking forward to welcome you back soon.
With kind regards,...
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during my recent stay at novotel phuket, i was amazed to see the hospitality and careness of each and every staff member, they pamper you like and king, otherwise also amazing propertty with an amazing location, i would just say wveryone should stay in novotel when visiting phuket
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Dear Guests,
Thank you very much for posting a review on Tripadvisor.
We are looking forward to welcome you back to your Heaven on earth.
With kind regards,
Claude Sauter
General Manager
Panwa Beach Resort
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My grown-up daughter and I just returned from the hotel on January 28th. Now we are dreaming of going back to the same place next July! From the fourth floor one can see the magnificent view of the Chalong bay, including the statue of Big Buddha in the distance. The sunset looks different every day. The rooms are clean, the...
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Dear Maria,
Greetings from Phuket! and we hope the weather is not too cold in St-Petesburg (beautiful city), otherwise just take the first flight available to Phuket, we send you the limo :-)
Thank you so much for sharing with the rest of the world your wonderful experience at the resort, and here are the good news for you. We...
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Booked this hotel online for a 2 night stat before we moved on to Kata Noi beach. The staff were extremely unhelpful and bordering on rude. Room was ok, but for an ocean view room we had to climb over 70 stairs (definately not suitable for young families or elderly). On the second night, we had a scare when the...
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Dear Guests,
Thank you for your review on Tripadvisor.
I am sincerely sorry to hear that you were disappointed with the location of the resort and the service. Please feel free to email me (claude.sauter@marcopolohotels.com) with more details about the unhelful service you received. This would greatly help us to identify the areas were improvement is needed.
Thank you for...
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