Very nice owners. Very delicious meals. Very comfortable pension. You will love it especially if you are from country where people live in condo. More

It is our 3rd snow holiday in Hakuba and we stayed at Eternal Flame for at least 5 days each trip here, each time with more friends and we all love the place and hospitality. Host Kimi-San will pick us up from Hakuba Happo bus terminal ( if timing doesn't clash with meal preparation n meal time) 5 mins car... More

We've lived in Japan on and off for over 13 years and stayed in every type of accommodation. Seen it all good and bad. Eternal Flame where we stayed in early Jan 2011 with Nao and Kimi is No. 1 for our family with 2 teenage daughters. More

Despite being in Tokyo during the 9.0 earthquake of 3/11, we braved the trip to Nagano, then to Hakuba, WITHOUT REGRETS. We had the best time!!! Nao& Kimi with Kari's help were the best host. They were quick to reposnd when we rang the bell for assistance. They gave great recommendations on restaurants, ski slopes, onsens, gear rentals, etc. Kimi... More

We stayed here for 8 days over the Christmas period, and the owners, Nao and Kimi, and their staff were very kind and helpful all throughout our stay. One of their staff, Jay, even lent my boyfriend his own ski goggles because the ones we hired were no good. We tried many restaurants in Hakuba and we think the food... More

Like most we chose Eternal Flame based on the reviews. We can support all the fabulous comments posted here. We arrived with a little disaster on our hands with our 1 year old vomiting for the previous 6 hours. He was in a bad way. Thankfully we were staying with Nao and Kimmy who drove us to the hospital and... More

We stayed at Eternal Flame based on Trip Advisor and it has exceeded our expectations...it was the first time to Japan for us and we were really unsure on how things operated....our hosts and staff were amazing, so helpful 100 percent of the time. The accomadation is very cosy and comfortable...the breakfasts were amazing, perfect to give you the energy... More

We chose Eternal Flame because of the great reviews and were not disappointed.We felt completely welcome and relaxed at Nao and Kimmi's pension. About halfway between two shuttle bus stops (We skiied back from Cherry Pub) and 5 mins from Echoland , we thought the location was excellent. Kimmi is an excellent chef and we really appreciated those onsen at... More

Everyone in the world who wants to run a hotel/lodging should come here and see how it is done. Everything is superb, from when you are greeted at the bus station to when you are dropped off by the warm hosts, Nao and Kimi. Even though there are good restaurants 5-10 minute walk away, I recommend eating here every night.... More